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All reviewsgated parking lothotel restaurantroom key in the slotfull service restaurantnice holidaylocked parkingconvention centerfree appetizerkeurig coffeecustomer experienceroom servicewhile visiting friendsin town for businessno biggiebeds were very comfortableindoor poolfree breakfast
First and most importantly, my staff person was bumped from her room and "walked" to an inferior hotel nearby when she arrived at 10pm, in spite of her call to the hotel at 3pm saying that she would arrive at 10pm, and my payment for...More
Thank Shelley S
Response from Holiday_Inn_Yakima, Manager at Holiday Inn YakimaResponded 23 May 2017
We would like to apologize that there were complications with the reservation for your colleague. We will be using your experience to learn from, and better train our team to handle situations such as yours in the future. We are truly sorry that...More
It is a clean, quiet, and well kept Holiday Inn. Restaurant has good food and nice for hanging out after a hard day of wine tasting. Usually don't like dog friendly hotels, but they keep pet families on the first floor which keeps the noise...More
Response from Holiday_Inn_Yakima, Manager at Holiday Inn YakimaResponded 11 May 2017
Hello Bill, Thank you so much for taking the time to submit such a great review and rating regarding your recent experience as our guest! We are pleased that we are your 1st choice when visiting the Yakima valley, and will continue to provide clean,...More
I paid for 3 days for 2 rooms and 2 days for 1 room at the sum of 1400.00 as a new customer,some good points of cleanliness, and easy checking in upon arrival however its down hill from there, one room had 2 beds and...More
1 Thank my67orangecamaro
Response from Holiday_Inn_Yakima, Manager at Holiday Inn YakimaResponded 17 April 2017
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YAKIMA.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant...More
Way overpriced for what it was. The front desk person did not acknowledge just snapped out 'NAME' and gave the impression that she did not care and she was too good to be working there. The room was dusty and unclean. The food was terrible,...More
1 Thank laxmonkey
Response from Holiday_Inn_Yakima, Manager at Holiday Inn YakimaResponded 8 March 2017
We would like to apologize that your experience as our guest was ANYTHING less than perfect! It appears that we did not make a very good "first impression" and for that we are genuinely sorry, I assure you that we are grateful that...More
Good quality holiday inn, the staff were friendly, the bar staff also remembered mine and 2 colleagues drink choice every night which was appreciated.
The only criticism I had was that i was on the 4th floor, and the internet signal kept coming in and...More
Response from Holiday_Inn_Yakima, Manager at Holiday Inn YakimaResponded 27 January 2017
Dear RichD17, Thank you so much for taking the time to submit a review regarding your recent experience as our guest! We appreciate the kind words towards our great team, and will be sure to pass on your appreciation to the bartender. We know that...More