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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
we traveled Charles Town for a short weekend away for our anniversary. We stayed in the Hawthorne House in the West Suite.I had checked out the pictures of the rooms before arriving and actually found that the rooms were bigger that what the pictures showed...More
Thank Stephen F
Response from Hillbrook, Owner at Hillbrook InnResponded 10 February 2015
Thank you for celebrating your anniversary weekend with us at Hillbrook Inn & Spa. We're so glad you enjoyed every aspect of your stay and deeply appreciate your kind words. We look forward to welcoming you again soon!
Sincerely,
Carissa Zanella
Owner/Innkeeper
the staff were extraordinarily kind and accommodating. the estate is beautiful, the main house is absolutely charming. we went for a 2-day romantic get-away and loved the whole experience. I highly recommend the 5-course dinner option. literally, best meal of my life. there is also...More
Thank brian k
Response from Hillbrook, Owner at Hillbrook InnResponded 3 February 2015
Thank you for sharing your experience. We're delighted that you enjoyed the "best meal of your life" at Hillbrook Inn's Redbook Restaurant. What a compliment to our culinary team and serving staff! We deeply appreciate your kind words and look forward to welcoming you again...More
My husband surprised me with a weekend at Hillbrook for my 40th birthday. I couldn't have imagined a more perfect long weekend. Everything was perfection - the cottage where we stayed, the delicious breakfasts, the phenomenal 5 course dinner . . .the staff was incredibly...More
Thank Marisa S
Response from Hillbrook, Owner at Hillbrook InnResponded 30 January 2015
Thank you for the raving review! "Perfection" is hard to come by, and we deeply appreciate you letting us know how much you enjoyed your stay with us. Happy 40th birthday, and we look forward to welcoming you at Hillbrook Inn & Spa again soon!...More
I hate to rate this place anything below a 4 star because everyone was nice and courteous. I had the living social deal for one night. I was thinking at most $400 for everything. It ended up being almost a $1000 trip for everything. The...More
Thank harvestmoon6002
Response from Hillbrook, Owner at Hillbrook InnResponded 30 January 2015
Thank you for complimenting our staff and the accommodations. I agree - the South suite is a beautiful room! While I'm glad you enjoyed your stay overall, I'm sad to hear you don't plan on returning. As you've read in other reviews, our two-course gourmet...More
My boyfriend and I stayed in the Sunrise Suite as part of a Living Social deal. The facility is kind of expensive, but the deal made it reasonable for 2 weekend nights. Our suite was in a building off site, located about 2 miles from...More
Thank DCOpsGirl
Response from Hillbrook, Owner at Hillbrook InnResponded 25 January 2015
Thank you for sharing your experience. I'm delighted you "had a great time" while staying with us! I'm also glad that you found our staff to be "courteous and helpful." We are fortunate to have a team that cares deeply for the inn and our...More
Response from Hillbrook | Property representative |
There are a lot of stairs in the historic main house, but we can make special arrangements to accommodate wheelchair accessibility. We have certain rooms that are more accommodating for wheelchairs than others. Please give... More
There are a lot of stairs in the historic main house, but we can make special arrangements to accommodate wheelchair accessibility. We have certain rooms that are more accommodating for wheelchairs than others. Please give us a call at 304.725.4223 to discuss in more detail. Thank you for inquiring!
Response from Hillbrook | Property representative |
If you are staying at our off-site Farmhouse and Hawthorn properties, we do offer weekend shuttle service to/from dinner for $10.00 per person (by request). Otherwise, it is an easy 5 minute drive. The cottage and gatehouse... More
If you are staying at our off-site Farmhouse and Hawthorn properties, we do offer weekend shuttle service to/from dinner for $10.00 per person (by request). Otherwise, it is an easy 5 minute drive. The cottage and gatehouse buildings are within walking distance to the main house.
