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07/05/2017 08/05/2017
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    Embassy Suites by Hilton Charleston

    300 Court St, Charleston, WV 25301-1607
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$17
    US$169
    US$152
    US$169
    US$152
    Traveller (57)
    Room & Suite (41)
    Dining (11)
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    Overview

    • Excellent44%
    • Very good28%
    • Average14%
    • Poor8%
    • Terrible4%
    Travellers talk about
    Breakfast included
    Pool
    Restaurant
    Room Service
    Fitness centre
    3 Star Hotel
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    Offers from Embassy Suites by Hilton Charleston
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed 7 August 2016

    Custom omelette was excellent! Variety of other food and drinks were also good. Atmosphere was just right! Friendky and professional staff were always helpful as well. Staff wiped down tables after others were done eating timely to make a clean spot for the next person.More

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ManagerX1, General Manager at Embassy Suites by Hilton Charleston

    Thank you for choosing us for your group meeting and for sharing your experience. We're thrilled to hear it was a success, and all went well with the meeting room, food and beverage, and with the service from our staff. All of us at Embassy...More

    Reviewed 5 August 2016

    I stayed at Embassy Suites recently while on business in area. The best thing about hotel is the location. In downtown and close to mall and multiple restaurants. The hotel needs an update especially in the rooms. The parking is behind hotel and extra cost....More

    Helpful?
    Response from ManagerX1, General Manager at Embassy Suites by Hilton Charleston

    Thank you for being our guest. We are happy to hear our downtown location within walking distance to Charleston Town Center Mall and many restaurants worked out so well for you. We appreciate your feedback regarding updates, and we will share your comments with the...More

    Reviewed 4 August 2016

    Earlier I reported the major flaws in the room that was assigned..Room 406. Mattress cover with holes visible..bedskirt said that we're rumbled..closet door so malfunctioning that it is a wonder it did not land on the floor..gurgling sink drain..spots in the rug..ice bucket not thoroughly...More

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ManagerX1, General Manager at Embassy Suites by Hilton Charleston

    Thank you for staying with us and for taking the time to post a review. On behalf of our entire management team, we apologize for your disappointment with the condition of your guest suite. We have checklists in place in order to make a room...More

    Reviewed 28 July 2016

    After staying at mid-range hotels, decided to upgrade for three nights. Upon walking in the two-room configuration, I knew I had made the right decision. Room and bed were comfortable. It was the cocktail hour and made-to-breakfast omelets that pushed this property over the top...More

    Helpful?
    Response from ManagerX1, General Manager at Embassy Suites by Hilton Charleston

    Thank you so much for posting many wonderful comments about the Embassy Suites by Hilton Charleston. We are delighted to read that you thoroughly enjoyed the comfort of your two bedroom suite and especially enjoyed our complimentary features. Our goal is to provide our guests...More

    Reviewed 27 July 2016

    This Embassy Suites has a cleanliness deficiency. Dishes and silverware for breakfast and evening reception are often dirty. Rooms are not cleaned well by daily housekeeping. Staff is quite friendly, but does not balance out negatives. Members of my group gave much higher praise to...More

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ManagerX1, General Manager at Embassy Suites by Hilton Charleston

    Thank you for providing your constructive feedback about your recent stay while on business. We take pride in our cleanliness and attention to detail, but clearly, we were not up to our hotel or brand standards during your visit. I apologize that our housekeeping team...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    Details
    • Price range
    • US$151 - US$257 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Green Hotel in Charleston
    • #4 Business Hotel in Charleston
    • #9 Family Hotel in Charleston
    Photos
    Traveller (57)
    Room & Suite (41)
    Dining (11)
    Pool & Beach (4)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Brad J
    What is the premium suites with drinks and snacks like? Is it worth it to pay the extra or not?
    24 February 2017|
    Answer
    Response from Roger K | Reviewed this property |
    Since it's an embassy with free happy hour and food from 5-7 I wouldn't do it.
    0
    Votes
    Sidekickers
    Is this hotel within walking distance to the charleston municipal building? We are going to a concert there in March.
    28 January 2017|
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    Amy C
    What time does the evening reception start?
    28 January 2017|
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    Room Tips
    "seek out a corner room...they are larger with more room to stretch out"
    Read review
    "All of the rooms are suites. They all have ample room and small refrigerator and microwave."
    Read review
    "Check-in online on day of arrival and you can pick your own room."
    Read review
    "If you are a Hilton Honors member you have good chance to pre-pick your room."
    Read review