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Embassy Suites by Hilton Charleston

0.2 km from Charleston centre
  • Pool
  • Fitness centre
  • Room Service
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300 Court St, Charleston, WV 25301
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873 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Beltsville, United States
Reviewed 14 June 2016

Hotel is beautiful. Looks brand new. Well Kept. I had a one bedroom with king size. Rooms are large. Not what I expected. Will definitely stay there again if in the area. It is also located across from a Mall which made my stay even better.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jackie B
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying at the Embassy Suites by Hilton Charleston and for the five-star review. We are delighted that you loved our beautiful property, convenient location and your accommodation as well. It was great to have you here, and we look forward to your next stay with us soon. Mark Cherry General Manager

United States
Reviewed 13 June 2016

This hotel is declining in comfort and service. Poor lighting in the bathroom, parking is a nightmare, breakfast food is below average, front desk staff not very accommodating or friendly. I have stayed at this location in the past, but now find the facilities in need of updating.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Norman R
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest again, and for providing us with your feedback. We regret that we did not meet all of your expectations. We appreciate your observation regarding your accommodation and our facilities, and will share it with the appropriate individuals in our organization. We take great pride in delivering excellent service, so we apologize for your disappointment...

Reviewed 13 June 2016 via mobile

Stayed there one night with my wife and two teenage daughters on our way south. ES is always a nice place to stay and this lived up to the normal standards I am accustomed to. We arrived around 5:30pm, just in time to get a free beer 😀 at the manager's reception before dinner. Hotel is in a convenient downtown...

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Helpful?
Thank Jeff K
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your recent stay experience with family, and we are delighted you were able to take advantage of our complimentary evening reception with drinks and snacks. We are also glad to hear that our location was perfect for your needs, and you loved your accommodation, our breakfast offerings and the amenities we offer. All of us here...

Oklahoma City, Oklahoma
Reviewed 11 June 2016 via mobile

I always stay at Hilton properties, some great some average. This hotel is definitely one of my favorites. Very hospitable, great staff, excellent service and the location is great as well. I drive a lot when I'm in town and it was nice to be greeted with a cold Yuengling and some chocolate. I will stay here every time I...

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Helpful?
Thank AaronCOMM
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest while on your business trip, and we are glad you had a great visit here at the Embassy Suites by Hilton Charleston. We are grateful for your loyalty towards our brand and are thrilled to read that you loved our special touches. It is pleasing to hear that our associates took excellent care of...

Colorado Springs, Colorado
Reviewed 7 June 2016

The staff were great, location is awesome near restaurants and mall. Hotel was clean. Breakfast omelets are small though and selection lacks what some other Embassy Suites have. Location downtown was also good. Parking is a pain as there are not enough close spots to entrance. Parking garage is a long walk and very inconvenient.

Review collected in partnership with Embassy Suites Hotels
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Thank 123DLC
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback about your recent stay with family at the Embassy Suites by Hilton Charleston! We are happy to hear our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. We are also glad that our associates took excellent care of you during your visit...

Cool Ridge, West Virginia
Reviewed 7 June 2016

The staff was very pleasant. The room was very clean. We enjoyed the breakfast. There was a variety. The pool was well maintained. I liked the convenience of the location. It's next to the mall. We needed to be at the hospital which was right down the street. Very enjoyable experience!

Review collected in partnership with Embassy Suites Hotels
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Thank CRSLdonnap
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying at the Embassy Suites by Hilton Charleston and for sharing your five-star review. We are so pleased that you loved our pleasant staff, the breakfast we served and our convenient location which was perfect for your needs. It is also great to read you liked our pool area and that you were impressed with your well-kept...

Dakar, Senegal
Reviewed 7 June 2016

So we stopped off here on our way back from and Outer Banks vacation. What a surprise! The suits that we got had not the usual one room with a sofa in it but we're actually two separate rooms with a door if you wanted. There were two tv's in the room. one for the parents and one for the...

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Thank Joshua D
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate your wonderful comments about your stay at the Embassy Suites by Hilton Charleston with your family. It is pleasing to hear your great compliments about the beautiful interior of our hotel. We are glad you found your suite both spacious and relaxing and that you enjoyed the in-room amenities. We are also delighted to read that you liked...

Mentor, Ohio
Reviewed 6 June 2016

I stay here frequently. Staff is friendly, services are good. Location is perfect for doing business downtown, and for a runner like me, it's a couple miles from a trail along the Kanawha River. But the rooms are tired and depressing -- looking like they haven't been updated since the 1980's. Nice bathrooms with walk-in showers, but carpeting, furniture, lamps,...

Review collected in partnership with Embassy Suites Hotels
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Thank robertkX2536YD
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

It is so nice to hear you had another stay at the Embassy Suites by Hilton Charleston, and we appreciate your loyalty to our hotel. We are glad you liked our welcoming associates and that our location was convenient for you. Although you liked the bathrooms of your accommodation, we regret that you found the room to be dated. We...

Reviewed 4 June 2016 via mobile

Great stay. The rooms were cleaner than when we were here last November (however they weren't that bad in November). Staff was pleasant and helpful. It was a little noisy until around midnight but with the state baseball tournament in town, celebration is to be expected. Great location.

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Thank Andrea R
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Welcome back! Thank you for the great feedback about your recent stay with family at the Embassy Suites by Hilton Charleston! We are happy to hear our downtown location with many local attractions nearby was convenient for you. We are also glad to read you enjoyed your accommodation and that our friendly associates contributed to your great stay. Thanks again...

Lake Benton, Minnesota
Reviewed 2 June 2016

The staff at Charleston Embassy Suites were wonderful. We had 2 small children with us and the staff were very helpful in getting us whatever we needed. The facility itself was nice, but could use a deep cleaning. My youngest child is crawling and she got so dirty from the floor.

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Helpful?
Thank lahanson
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire staff at Embassy Suites by Hilton Charleston, we appreciate you choosing our hotel for your stay, and for the candid review. Our staff loves taking care of their guests, so they will be pleased to read your compliments. We also appreciate your observation and concern in regard to cleanliness, and I have alerted my housekeeping...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: $189 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
8 questions
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Holland, Michigan
25 days ago
Holland, Michigan
Canandaigua, New York
over a year ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
 of 5 bubbles S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5