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Four Points by Sheraton Charleston

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Traveller (89)
Room & Suite (52)
Dining (2)
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Overview
  • Excellent50%
  • Very good29%
  • Average15%
  • Poor4%
  • Terrible2%
Travellers talk about
“front desk”(70 reviews)
“body wash”(7 reviews)
“river view”(17 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Charleston
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Charleston
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (392)
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392 results
Traveller rating
187
117
60
17
11
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Time of year
LanguageEnglish
187
117
60
17
11
Show reviews that mention
All reviewsfront deskbody washriver viewparking garagethe shuttle driverkanawha riverlobby barhit or missin house restaurantnice hotelcapitol streetindoor poollarge roomdowntown locationper daystayed one nightnext morning
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1 - 5 of 392 reviews
Reviewed 1 week ago via mobile

When I booked the room, I requested an early check in. I called the hotel at the time I requested and was told the room wasn’t ready, housekeeping was working on it and I would get a notice on the app. Hour and half later,...More

Thank Jackie A
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 1 week ago

Dear Jackie, Thank you for taking the time to share your recent stay at our hotel. I understand your concern regarding the customer service that you received when attempting to check into the hotel as well as once you were checked in. Please accept our...More

Hotel's Favourite
Reviewed 28 February 2018

First, I preface by saying I am a lifetime SPG Platinum member with decades of experience with Sheraton and Westin properties all over the world. This one night stay at a Four Points Hotel was a delightful surprise, given the relatively modest price paid for...More

Thank momboman
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 14 March 2018

Hi there, Thank you for the glowing review! We appreciate you taking the time to share in detail, your experience with us and we are thrilled to see that we did not disappoint. Thank you again and we hope to have the pleasure to serve...More

A TripAdvisor Member
1
Reviewed 1 week ago via mobile

Check in time is 3:00 pm. When I arrived at 4:30 pm I was told no rooms were available bc housekeeping was still cleaning rooms. No apology, no offer to hold my bags while I explored the area. Not even a smile.More

Thank A TripAdvisor Member
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 1 week ago

Hello, Thank you for taking the time to share feedback from your recent stay. Please accept my sincerest apologies for the front desk staff not being warm and friendly when you arrived as they should have been. You are absolutely correct...we should have offered to...More

Reviewed 3 weeks ago

I was in town for about 24 hours. Booked a good deal on Priceline for this hotel. Really easy to find, but I was a bit confused with parking. I ended up parking in a garage that was joined to the hotel. I was under...More

Thank driveanywhere
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 2 weeks ago

Thank you for taking the time to complete a review in regards to your recent stay at the Four Points by Sheraton Charleston. We apologize that your check in experience was not as friendly as it should have been. First impressions are important and we...More

Reviewed 5 May 2018 via mobile

Traveling thru Charleston we stayed downtown by the river at the Four Points. Location is great, bed too, but furnishing in rooms out dated, no fridge. Good value for price but considering the name it falls short.More

1  Thank Shawn D
Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 6 May 2018

Dear Shawn D, Thank you for choosing to stay at the Four Points by Sheraton Charleston and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We understand...More

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$114 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Charleston
#3 Family Hotel in Charleston
#7 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Charleston
#3 Family Hotel in Charleston
#7 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (89)
Room & Suite (52)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
AndyKasandra
5 May 2016|
AnswerShow all 5 answers
Response from Mary C | Reviewed this property |
Breakfast is not free, but there is coffee both in room and in the lobby. Lots of places to eat reasonably nearby.
0
Votes
wjgraham
4 March 2016|
AnswerShow all 4 answers
Response from | Reviewed this property |
Its not even people friendly
0
Votes
Mair J
28 July 2015|
AnswerShow all 5 answers
Response from Rosie S | Reviewed this property |
No problem finding a parking space. They do ask you at the front desk when you register if you need parking...they will give you a card of some type to use going in and out if needed and then it will be charged to your bill.
0
Votes
Room Tips
"ask for river view."
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"Room 1007 was great! Much more quiet than 922"
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"River View"
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"Stay on front side facing the river."
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