We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Four Points by Sheraton Charleston

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Four Points by Sheraton Charleston
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

318 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 318: English reviews
Start your review of Four Points by Sheraton Charleston
 Click to rate
Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 6 days ago

I made a last minute reservation here for a road trip. Previous stays at other Four Points have been hit or miss but mostly hits. This one was a home run and looked like it was recently renovated. Upon checkin I was treated as if I had Gold status even though I was a few nights short. The bar was...

 Report
Helpful?
Thank Rxgeek
About Hotel's Favourite Review
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Hello Rxgeek - I'm so pleased to hear that your stay exceeded your expectations! We strive to provide a memorable, positive guest experience, and I look forward to sharing your comments with our staff. I hope you'll elect to stay with us if you return to Charleston. Thanks for taking the time to share this feedback!

Greenville, PA
Reviewed 1 week ago

The location was fantastic! Walking distance to all bars, restaurants. Right across from the river amphitheater. Best Sports bad in town! Great food. Professional staff. Check in was easy with great WVA hospitality. Transportation van took us to Mass on Easter Sunday. Clean!!!!! Great value for the $$$. Would stay again and again!

 Report
Helpful?
Thank 19Ontheroadagain62
Reviewed 1 week ago

We stayed overnight so we could visit the capitol building. The room was just perfect! We had a great view of the river. The bed was so comfortable. The bathroom was clean. We really enjoyed breakfast too. The small restaurant on the first floor prepared breakfast made to order. My children ordered off the children's menu and my husband and...

 Report
Helpful?
Thank Heather S
Grand Blanc, Michigan
Reviewed 1 week ago via mobile

We saved time and booked reservation online. The pub in the back is very nice being i didn't think the restaurant had alot of choices in the hotel. We also walked downtown, which they have different places to eat. The room was very nice.

 Report
Helpful?
Thank Janice G
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Hello Janice - thanks so much for taking the time to send your feedback! I'm pleased to hear that you enjoyed your stay. I hope you'll visit us again if and when you return to Charleston!

Reviewed 1 week ago

The hotel is beautiful, but no free breakfast and you can hear the cars driving by. The biggest damper was we took the shuttle van to the Civic Center for a concert and the driver assured us he would not forget us that he was shuttling back and forth and would be picking up other people that even if we...

 Report
Helpful?
Thank Kim L
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Hello Kim - Thanks for sending us your feedback! I'm glad you found the hotel to be beautiful, but I do apologize for the mistake made with our shuttle. If you decide to give us another chance in the future, please know that our shuttle is available to our guests on demand 24/7 if you phone the hotel and request...

Reviewed 2 weeks ago

I booked this hotel as a night stay on our drive to South Carolina. When we got there, it was very late and the concierge said there were no rooms available even though we had booked ahead of time. My husband and I waited with our eight month old for 25 minutes before they "found" a room. The concierge did...

 Report
Helpful?
Thank Ktjonesy
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Hello Ktjonesy - Thank you for taking the time to review your stay. On behalf of our entire staff, I apologize that our service and our guest room both failed to meet your expectations. Providing an excellent guest experience is always our goal, and feedback like yours is our best tool for correcting problems and improving stays in the future....

Wilmington, North Carolina
Reviewed 2 weeks ago via mobile

The hotel looks nice, staff friendly but . . . So noisy with trains and car and motorcycles and no sound proof And thin blinds that let all the lights in And uncomfortable beds Not so good for business

 Report
Helpful?
Thank Ksp79
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Thank you for taking the time to send us your feedback, which is so valuable to us for improving our guests' experiences during future stays. I'm pleased that you found our staff to be courteous, but I sincerely apologize that our room didn't meet your needs for a restful night of sleep. If you consider giving us another chance, I...

Toronto, Canada
Reviewed 3 weeks ago via mobile

It's so hard to give this place a bad rating because it's a beautiful hotel - well maintained and clean and the best staff I've ever encountered. However, you can hear *everything* going on outside your room. We could hear someone cough or draw their curtains in the room next door, or walk by in the hallway or push the...

 Report
Helpful?
Thank Kate Q
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Hello Kate, Thank you so much for taking the time to review our property, and many thanks for the kind words you had for our staff. I sincerely apologize that we weren't able to provide you a comfortable night's sleep. This is extremely valuable feedback, as we try to improve our guests' experiences with every stay. If you'd like to...

Reviewed 4 weeks ago via mobile

We stayed at Four Points by Sheraton on our way from Chicago to The Greenbrier. Arrived very late (almost midnight) with three tired kids. The staff was so kind and accommodating. Our car was too tall with the Thule on top to fit in the garage so they allowed us to park right out front overnight. We needed a roll...

 Report
Helpful?
Thank PMFANDME
Bryan, Texas
Reviewed 20 March 2017 via mobile

Nice hotel, clean and very comfortable. We were traveling through and it was a great location near nice restaurants. Our shower seemed to have a clogged drain and took forever to drain. Good value for the price.

 Report
Helpful?
Thank pdfleming
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Thanks so much for taking the time to leave your comments! I'm glad to hear that you had a good experience overall, and I will speak to our maintenance team right away about the issue with your shower. I hope we'll see you again the next time you visit Charleston!

99 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (70)
Viewed
View from Room (8)
Viewed
Bathroom (7)
Viewed
Room/Suite (15)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (3)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (2)
Viewed
Other (20)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Charleston hotels
7.9 km away
Hampton Inn Charleston - Southridge
1.0 km away
Hampton Inn Charleston - Downtown
0.7 km away
Charleston Marriott Town Center
Show Prices
Show Prices
Show Prices
0.5 km away
Embassy Suites by Hilton Charleston
4.9 km away
Holiday Inn & Suites Charleston West
0.7 km away
Courtyard Charleston
Courtyard Charleston
#8 of 23 in Charleston
113 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd E, Charleston, WV 25301-2181 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: $147 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Priceline, Travelocity and getaroom.com so you can book your Four Points by Sheraton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Four Points by Sheraton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view was beautiful”
kimlX5628QG, 12 Apr 2017 | Read review
“If you choose a room overlooking the river - keep in mind this is the street side so you get traffic noise and also train noise.”
B2493DYkathyl, 7 Mar 2017 | Read review
“The even number rooms are overlooking the famous outdoor stage with great entertainment featuring famous guests.”
934rosies, 3 Mar 2017 | Read review
“River view is pretty but other side is quieter.”
eljay2015, 24 Jan 2017 | Read review
“River side, for the view.”
147carmelitap, 18 Jan 2017 | Read review
5 of 5