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Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
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305 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Reviewed 5 August 2016 via mobile

This place is awesome. We stayed here a week on business. The accommodations are clean and well maintained. The staff is friendly. Without Heather at the front desk I would have been lost all week. Great place! I will be returning.

Thank Gunner 2
Reviewed 28 July 2016 via mobile

When you first walk into a motel room and see that the bed linen is white, in my opinion, that tells you something. I felt like the rooms were clean. The staff was friendly and the view from our room was the river which was really nice. We stay there at least once a year when we visit my brother.

Thank grniiii
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear grniii, Thank you for your glowing review! We're glad to hear you enjoyed our clean accommodations and friendly team. We hope to see you again soon - all the best.

Butler, Pennsylvania
Reviewed 27 July 2016

I stayed at this hotel for 4 nights in July 2016. Their breakfasts are slow and you have to wait for over an hour to get served. Their sport's bar restaurant food was okay but the service was extremely slow. We had to wait for 30 minutes just to get our check. The rooms were average. I found hair in...

Thank Shelby155
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Shelby155, We regret to hear your expectations were not met and apologize for the complications you encountered during your stay. Our team strives to deliver exceptional experiences to our guests, and we have addressed your comments to ensure these things are rectified. Our General Manager, Dale Jordan, would also like the opportunity to personally amend your experience. Should you...

Toledo, Ohio
Reviewed 26 July 2016

I'm a traveling songwriter that plays shows in Charleston about 4-6 times per year. I stay in hotels all over US (mostly this side of the Mississippi) and this is one of my fav locations. Gina is the coolest, sweetest thing you ever met. The rest of the staff is super pro too. Free shuttle. Walking distance to many restaurants...

Thank FishFisher1000
Reviewed 26 July 2016 via mobile

Suite was very nice parking not so good very friendly an food was ok they said we had a down town view but ended up with a view of the parking garage could only see a couple buildings half way up was ok but not my first choice very quite pool was small

Thank Bobzombeck
Reviewed 24 July 2016 via mobile

Arrived late on a Friday night and there river side festival going on in front of the hotel. Bands playing and food trucks. But no parking for hotel guests with car top carriers. Not to worry the Bellman found us a place to park, help us carry our bikes and helped us get ice. There was a bar for a...

Thank Badshot01
Reviewed 18 July 2016 via mobile

Very clean and well kept property. Friendly and accommodating staff too. The property has a small pool which I did not use. Comfortable beds and up to date HVAC is a big plus in my book. There are two things that should be noted for anyone visiting this property, parking is not free, was 10 dollars a day and also...

Thank Dodgetraveler1
Williamson, West Virginia
Reviewed 18 July 2016

This was my second stay in two weeks at this hotel. I stayed on a Friday night this time. They had a concert on the levi that night. There were vendors selling pulled pork and iced tea. You have to pay $10 for parking and at least $50 on your debit or credit card when you check in for essentials....

Thank LouAnnJustice11
Reviewed 16 July 2016

Asked for a 'quiet' location and put in a room middle of the front of hotel over the entryway facing the water and a busy street. (?!) Directly across from a performing stage on the river, so it could get noisy on certain nights. The room with one king was large, vacuous, really like there was furniture missing. There's no...

Thank HikingTom
St. Louis Metro
Reviewed 8 July 2016 via mobile

This was a great place to stop on our cross country trip. Easy enough to get to from the interstate and lots of great places to walk around and see very close to the hotel. Very friendly staff. Surface parking is limited, but they have a garage nearby.

Thank Amanda H
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Thank you for sharing your feedback! Take care.

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: $153 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
8 questions
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Charleston, West Virginia
10 months ago
Toronto, Canada
over a year ago
Toronto, Canada
over a year ago
Melbourne, Florida
over a year ago

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Questions? Get answers from Four Points by Sheraton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view is pretty but other side is quieter.”
 of 5 bubbles eljay2015, 24 Jan 2017 | Read review
“River side, for the view.”
 of 5 bubbles 147carmelitap, 18 Jan 2017 | Read review
“Ask for a room overlooking the river, just know that you will get a LOT of afternoon sun”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
“To see the river best, try to get a room at least on the 6th floor.”
 of 5 bubbles Seispac, 27 Nov 2016 | Read review
“Rooms on the backside must be quieter. On the street side noise is excessive.”
 of 5 bubbles 314pje, 23 Nov 2016 | Read review
5 of 5