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Holiday Inn Express Charleston - Civic Center

368 reviews
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Traveller (59)
Room & Suite (25)
Dining (6)
Overview
  • Excellent39%
  • Very good35%
  • Average19%
  • Poor5%
  • Terrible2%
Travellers talk about
“civic center”(52 reviews)
“cinnamon rolls”(10 reviews)
“front desk”(56 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Airport Transportation
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Charleston - Civic Center
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (368)Write a Review
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All reviewscivic centercinnamon rollsfront deskpancake machineroom was cleanacross the streetbreakfast staffgreat staywould stay here againbreakfast was excellentdowntown arealong driveroad tripnext morningcookiesgreat roomstaff was friendly
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11 - 15 of 368 reviews
Reviewed 25 October 2017 via mobile

This was a nice hotel right in downtown Charleston, WV. It's clean and accessible to everything in the city. The staff was very helpful and checked us right in. The wifi worked great and the rooms are clean and comfortable. There were plenty of places...More

Thank nickdittmeier
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 31 October 2017

Dear nickdittmeier, Thank you for the nice review and for the detailed feedback about our hotel. I'm so happy to know how much you enjoyed your stay and I'm sure that other potential guests will find your descriptions helpful when making their future lodging choices....More

Reviewed 21 October 2017 via mobile

The front desk staff were very welcoming and the room was clean enough, but apparently they have not gotten around to putting a fridge in every room. Also the a/c unit was very noisy when it come on. However it was not the noisiest thing...More

Thank Mac S
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 26 October 2017

Dear Mac S, Thank you for the great feedback and we appreciate the nice things you had to say about our front desk associates. I am so sorry that other guests on your floor were noisy and had no concern for others, we do have...More

Reviewed 9 October 2017 via mobile

Clean hotel. Nice staff. Yummy breakfast. Good price. I stay here monthly for business. I arrive at midnight and leave by 9am. King bedRooms next to the elevator are noisy. Ask for a new room if placed in one and sometimes they will upgrade you.More

Thank Susie G
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 10 October 2017

Dear Susie G, We're delighted to know how much you enjoy staying with us and were so happy to read each of your kind comments about the cleanliness of our hotel, great staff service, yummy breakfast, and that you feel we are good value. I'm...More

Reviewed 21 September 2017

I was here on business along with my family and we stayed here. It's very convenient to the civic center and mall. The room was tidy and the beds were comfortable. My room was near the elevators and my husband said that it was noisy...More

Thank AleciaLester
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 29 September 2017

Dear AleciaLester, Thank you for choosing our hotel for your recent stay in Charleston. Our team was so pleased that your stay was such a success and were thrilled with each of the kind things you had to say about your wonderful service experience! We...More

Reviewed 17 September 2017

Love the 5 star service here at the Holiday Inn Express Charleston - Civic Center. Very friendly management and staff. Julie the Director of Operations was a very big help. We will definitely use this hotel again.More

Thank TravelIgnite2
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 29 September 2017

Dear TravelIgnite2, I would like to thank you for posting your review, our entire team was so pleased with all of the kind things you had to say about the friendly service you received. Glad to hear that Julie left a good impression on you...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Breakfast included
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$101 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$101 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (59)
Room & Suite (25)
Dining (6)
Business Centre & Event Rooms (2)
Questions & Answers
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Karl F
22 July 2017|
AnswerShow all 5 answers
Response from wldfr | Reviewed this property |
Yes ...they defiantly do have a shuttle to the airport... they will also take you anywhere else within a certain radius. very helpful and nice people to work with
0
Votes
Room Tips
"I was very close to elevator on the 6th floor and it was quiet and comfortable."
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"Room 308 was quiet...good for sleeping"
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"Double-bed rooms are beside the elevator"
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"DO NOT let them give you room 218."
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