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Charleston Marriott Town Center

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Charleston Marriott Town Center
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522 Reviews from our TripAdvisor Community

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There are newer reviews for Charleston Marriott Town Center
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Showing 522: English reviews
Reston, Virginia
Reviewed 2 May 2015

Nicely updated Marriott with excellent location, well equipped gym, pool and spa. Walking distance to mall, convention center (or however they refer to it), shops and restaurants. The front desk staff is very helpful and do a very nice job. We stayed on the 12th floor. View of the mall and convention center. The breakfast room is big and noisy,...

2Thank SusanEMR
Gaithersburg, Maryland
Reviewed 24 April 2015

This hotel is located very conviently from the interstate. There is a decent mall located across the street with a couple of restaurants. The hotel parking lot is a paid lot, charge is $15.oo for overnight stay. There is a shuttel bus to the airport. The property is very nicely appointed, attractive, very clean and very comfortable. The customer service...

1Thank A M
Richmond VA
Reviewed 23 April 2015 via mobile

Very clean, right off the highway. Easy check in, very pleasant staff. Room was on the 6th floor. Patio door only opens 4 inches for safety. Bright, clean double beds. Great sheets. Wonderful pillows. Street noise when door was open, none when door closed. I could hear every single room door that was opened in the night, my only complaint....

1Thank M G
Newington, Ct
Reviewed 16 April 2015

There was a room issue when we got there that they were not able to fix....so instead of just saying 'sorry', they went out of their way to make amends...thanks, Daniel. It's located right downtown and they have a shuttle service if needed. the room we had overlooked Charlestown which was also a plus

1Thank cfb410
east coast
Reviewed 13 April 2015 via mobile

Stayed here recently for the WV state basketball tournament. Room was excellent, very clean. Breakfast buffet was very good. Only drawbacks are the parking fee and the elevators are extremely slow when the hotel is busy.

stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for your wonderful comments regarding your room and the hotel during your stay for the WV Basketball tournament. Our housekeeping team takes great pride in providing exceptional service for our guests and I am pleased to hear that we were able to meet your expectations. We are looking forward to hosting you again for future trips...

Reviewed 12 April 2015 via mobile

The room was beautiful and clean. The check in was with ease but I was never asked if I wanted to add parking or told parking was extra. It was $15 for the 15 hours. The girl who checked me out was was not friendly at all. Trip advisor gave me a great rate so it was worth the stay

1Thank ginger M
stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We appreciate your feedback regarding your recent stay at the Charleston Marriott Town Center. Providing exceptional service is the foundation of our company and we take great pride in providing exceptional service to our guests. It is clear that we missed our opportunity to make a great lasting impression on you during your stay and for that I apologize. We...

Reviewed 8 April 2015

We stayed at the Marriott Town Center again. They have upgraded their rooms and dining facilities and are much improved. The thing that brings us back is the friendly service. From the front desk to the valet to the dining room it is first rate. Breakfast buffet on the weekends is super. The location is perfect for us as the...

Bluefield, West Virginia
Reviewed 27 March 2015

For twenty years the Marriott Town Center has provided excellent service for both business and family trips. The staff is outstanding, facility is modern, great indoor pool and exercise facility. Walking distance to fine and casual dining and large mall.

Thank Karen D
Gridley, Illinois
Reviewed 25 March 2015 via mobile

Pool hours were 11-4 for maintenance which was annoying as kids wanted to swim after a long drive. Staff refused to give us a rollaway bed because we already had two beds in our room. Maybe they haven't traveled with children before but 2 kids in a double bed doesn't always work. Room was fine, hotel was clean.

Thank Harp2theBarp
stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for taking time to respond regarding your recent stay in Charleston WV. We appreciate your feedback and value your comments. It appears that we were not able to make the most memorable stay for you during this visit and for that I apologize and perhaps other room arrangements could have made a difference in your experience....

Houston, Texas
Reviewed 22 March 2015 via mobile

I never have any issues staying at a "Marriott" until I stayed here. This was the worst. The only positive thing was the staff was very polite and friendly. I was disappointed to find out that there was no refrigerator or microwave. The rooms were very stuffy and the air does not work. When you ask about it, they say...

2Thank LuvNLife2014
stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for your feedback on your recent stay. It is always great to hear that the hotel staff was polite and friendly during your stay as that is a top priority for our hotel. We appreciate your feedback which reminds us that there we have opportunity for improvements to be made in some of our areas. I...

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 

Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: $168 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Charleston Marriott Town Center staff and other travellers.
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Questions? Get answers from Charleston Marriott Town Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like a room that is low to the lobby others may prefer one more floors up because of the a/c noise”
 of 5 bubbles JudithR701, 9 Nov 2016 | Read review
“i stayed on 16th floor--no nice view though.”
 of 5 bubbles abcpoet, 31 Oct 2016 | Read review
“Traveling with an elderly person , hotel suggested the "short hall" which had less distance to walk. I will remember this for the future.”
 of 5 bubbles vickied873, 4 Oct 2016 | Read review
“Upper floors have balconies.”
 of 5 bubbles millenniumhwy, 18 Sep 2016 | Read review
“The rooms toward the mall higher up are the best toward the mall so you can see the civic center at the corner and the mall.”
 of 5 bubbles TRAVELDREAMER52, 25 Jul 2016 | Read review
5 of 5