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Comfort Inn Charleston

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Comfort Inn Charleston
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244 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Charleston
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Showing 244: English reviews
Laurelville, Ohio
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2015 via mobile

We have stayed at this hotel many of times. Check in is fast n easy. The lazy dag saloon inside always gives great memories. We had a wrap n some fries to much to eat with drinking a cold beer:) our room was bigger than regular hotel rooms but did have a cigarette oder to it nothing u didn't get... More 

1 Thank Rebecca M
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 August 2015

An older property but very clean with bathroom recently upgraded. Quiet location but very close to a variety of fast food and a WalMart. Everyone was very friendly and helpful. Breakfast was very good with someone available to restock and help.

Thank wpohley
Canandaigua, New York
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 August 2015

This was the nicest Comfort Inn that we have stayed at, and we have stayed at a number of them over the years in various parts of the USA. The main features that lead me to say this are the amenities. There are two pools (indoor and outdoor), a pub serving a small menu of good food, and comfortable public... More 

Thank eduJamesE
Bolingbrook, Illinois, United States
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 August 2015 via mobile

I'm not usually a big fan of Comfort Inns, but I was pleasantly surprised by this one. I would definitely stay again. The breakfast was good, rooms modern and clean. We were just passing through the area after a long day driving so did not get a chance to use the pool. One thing to note for people passing thru... More 

Thank Pauline C
Channahon, Illinois
1 review
Reviewed 8 August 2015 via mobile

Stopped for one night on our way home. Would like to have had more time. We loved the tropical look of the indoor pool area including palm trees and waterfall. The outdoor pool was nice as well. Both were very clean. The lobby was very clean and modern and welcoming with cookies, popcorn and lemonade upon arrival. Our room appeared... More 

Thank Pamijean
Newburgh, IN
Level Contributor
237 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 5 August 2015

This hotel is loaded. Pools (indoor and outdoor), sauna, hot tub, bar, pub-like restaurant and other amenities including POPCORN and fresh baked cookies. But seriously, the staff is great, the rooms are quiet, clean, and the hotel has a good security system which controls access to not only the building but the floors as well. The breakfast bar is adequate... More 

Thank Thomas M
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Thomas M., Thank you for taking the time to write a pleasurable review of your most recent stay with us. Your acknowledgement of the outstanding staff, amenities and services is much appreciated. Thank you, thank you, thank you! Kind regards, Cindy Bagwell, General Manager More 

Decatur, IL
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2015

Booked here to stay out of the Charleston city limits. Hotel is under renovation as of 8/2/15. Room was ok, but halls had plastic runners. Staff was friendly and helpful. Breakfast was extremely busy on a Sunday morning and the lady running it needed extra help. The only thing that concerned me here was a security door that needed a... More 

Thank TimW43
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear TimW43, Thank you for choosing our property during your recent trip through Charleston WV. We know you have choices and the fact that you stay with us is appreciated. I would like to reassure you that we do not have security issues that warranted the extra door code security. We have made prominent investments in our property over the... More 

Radcliff, Kentucky, United States
2 reviews
Reviewed 4 August 2015

I stay at many different hotels in a year, and I can confidently say that this is probably the worst hotel that I have stayed at. After driving 600 miles and receiving a good review on this location I was ecstatic to stop and rest for the night. When I entered the hotel I was checked in and sent on... More 

Thank Henry J
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Henry J., I appreciate your staying with us after reading the many wonderful reviews we get. I am very dissappointed to know that you did not find the same accomodations during your most recent visit with us. The details you gave of your stay are extremely unacceptable. I would love for you to contact me in hopes of making... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2015

Great and I mean great bed and pillows!! Clean, neat and quiet. Nothing scary, don't know others problem. Codes elevators and stairs. That was a first. Bathroom was nice and clean. Can't use the commode and sink at the same time unless it is the same person..lol or a very, very close couple..lol we are so no problem for us.... More 

Thank Spicysince2001
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Spicysince2001, It is indeed a pleasure to read your review. Knowing that you and your family were "pleasanlty pleased" is worth it all to our team. We strive to make each guests stay one to remember. The staff takes pride in providing clean comfortable space to relax and feel at home. The next time you return, take advantage of... More 

Level Contributor
4 reviews
Reviewed 13 July 2015 via mobile

Clean, comfortable beds, and friendly staff. Bathroom door would not close completely, and the toilet would rock when you sat down on it in rm 223. Breakfast was typical continental offerings, and the breakfast staff was friendly. Other than the minor bathroom issues, we enjoyed our quick stay.

Thank Andrea S
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Andrea S., We appreciate that you chose to stay at our property on your recent stay with us. And since you enjoyed it we hope you will come back to see us again in the near future. The compliment you gave the staff will be shared with them in a staff meeting on Friday and will serve as a... More 

79 photos of this hotel

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Pool/Beach Area (5)
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Other (16)

Management photos: Courtesy of the property manager

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Pool/Beach Area (5)
Hotel & Grounds (8)
Room/Suite (17)
Business Centre/Function Rooms (1)
Dining (3)
Bathroom (1)
Other (17)
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Free Breakfast
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Breakfast
  • Laundry Service
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Comfort Inn Charleston

Address: 102 Racer Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: $137 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Charleston 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Charleston staff and other travellers.
3 questions
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See all questions (3)

Questions? Get answers from Comfort Inn Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room away from the ice machine & outside doors!”
 of 5 bubbles Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
 of 5 bubbles Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
 of 5 bubbles gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
 of 5 bubbles Jwiggill, 30 May 2016 | Read review
“Request one of the newer rooms as they're undergoing renovations.”
 of 5 bubbles 329janetc, 20 Apr 2016 | Read review
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