The Canaan Valley Resort is in a lovely setting. The lodge itself is very nice and the staff were delightful. It’s such a big space that physical distancing is easy. The room was big with a nice sitting area. The restaurant menus were pretty limited though. Weekday breakfast was fine ans then on Saturday and Sunday they had a breakfast buffet. COVID style and everything was either wrapped (even little bowls of fruit) or dishes out by staff. But still. In the winter go over to White Grass for Saturday dinner! And when you’re driving on the Canaan property watch out for the deer!! They’re all over the place and not afraid of people.
We had a great stay in the governor's suite. The hotel is clean and the staff are really sweet. I love the atmosphere. Even though the hotel might be full it never feels crowded. The suite was awesome! We have been coming here for years and I recognize some of the same staff! ❤
Overall, we had a really good stay. And I don’t want to write a review with only negative info, so I’ll start with the good. Pros: Beautiful lodge with a fairly good restaurant and cafe and pub for smaller fare. Staff was nice and the views from our room’s balcony were really beautiful. It’s a cozy lodge and very spacious with lots of room to walk around inside and gather in common areas. I was concerned about staff-masking after reading some recent reviews but it seems the management must of cracked down on staff bc all were masking properly and some even wore gloves. Cons: In contrast, the resort does not appear to enforce the mandated-mask rule. There were fliers and signs throughout about COVID safety, social distancing stickers on the floor, and hand sanitizer stations. Yet, while there, we walked past a banquet room with an estimated 100+ people (part of a Community Church gathering/worship service) and we literally only saw ONE mask-wearer. Most of the other guests wore masks but I’d guesstimate 1/4th of them would walk around completely maskless (and not even faking it with a mask pulled down below their noses.) Husband and I double-masked the entire visit. I sympathize with what a challenge it must be to keep all guests in masks, and would bet they don’t want to chance loosing customers by enforcing it. But while we were there, we were told a close family member received a positive COVID result, so it was really at the fore-front of our minds. My advice to upcoming guests is to minimize time spent in common areas, double-mask, and bring your Clorox wipes to further sanitize your room. A random tidbit—the slopes are not very close to the resort. This was a surprise to me bc I could not find this info online when booking. They do have a shuttle and free parking if you choose to drive over. It’s about 2-3 miles and a very easy drive over. …
My son broke his wrist while snowboarding on the mountain there. The front desk staff helped us decide the best hospital emergency room to go to. They also facilitated getting us a late night meal when we got back from the ER after midnight, and they included extra desserts and a written notes of support from the staff that made my son feel special. They also offered to refund the 2 nights we could no longer stay because we had to go home for follow up medical care. I look forward to returning in the near future!
called three times over two days, message says they are helping other guests and they will get back to you asap, end of second day and no response, maybe they don't need the business. My wife and I both owned very successful businesses for years, and not returning calls or having someone available to answer the phone is probably the first step to being unsuccessful. If they ever do get back to me I could recommend a very good business development coach for them