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SureStay Plus Hotel by Best Western Keyser

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70 N Tornado Way, Keyser, WV 26726-9498
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (20)
Room & Suite (25)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Keyser
Location
Cleanliness
Service
Value
Travellers' Choice
Our SureStay Plus Hotel by Best Western Keyser, located in Keyser, West Virginia offers affordable comfort and is nestled in the scenic Potomac Highlands region. We are close to Potomac Valley Hospital, Nancy Hanks Cabin, and Potomac State College. Our location offers tranquility, history, and convenience at affordable rates. If you are visiting on business, we are located about 20 minutes from the Storm Mountain Training Center and Alliant Tech Systems. We offer a free hot breakfast every morning. All rooms come with free high-speed Internet, and our pet-friendly hotel is located across the street from Walmart®. While you are here enjoy fishing and hiking, visit historical places, or relax in the outdoors. The cabin birthplace of Nancy Hanks, Abraham Lincoln’s mother, is a popular nearby historical attraction and is located near New Creek Mountain. Nearby Jennings Randolph Lake is a great place to spend time outdoors by the water, stretching 5.5 miles on the north branch of the Potomac River. If you want to fish, hike, or swim, visit Dan's Mountain State Park. Great shopping and dining are only 30 minutes away in Cumberland. With 520 square feet of event space, our hotel features 2 meeting rooms, which can be arranged to accommodate up to 40 conference guests or 40 banquet guests. Plan your next meeting or special event with us. We also arrange great rates for groups, large or small.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast buffet
Vending machine
BBQ facilities
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Microwave
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Hotel links
Special Offer:$25 Gift Card Promotion
430Reviews1Q+A2Room tips
Traveller rating
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Popular mentions
Jessica wrote a review 23 Feb
Delevan, New York5 contributions
If I could give a higher review I would, my family and I have been in the motel here since the beginning of Feb due to being homeless . We are being assisted by an organization that helps veterans and families that are homeless. The staff here has been beyond helpful . Shawn the maintenance man even brought my girls a sled from his home after the snow storm so they could get out and play. Susan at the front desk I'm pretty sure she slid a Walmart gift card under our door . We are beyond grateful for the kindness and generosity of the staff...
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Date of stay: February 2021Trip type: Travelled with family
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Matt wrote a review Jun 2020
2 contributions
Hotel's Favourite
My wife and I stayed three nights and hotel was great! Debra (general manager) was very accommodating and friendly. Debra told us she had only been the GM for a several weeks but you would never had known. She has taken ownership and created an environment very friendly and welcoming. The hotel was full capacity and all the staff handled everything great! Thumbs up to the entire staff😃👍 We would highly recommend to anyone visiting Keyser or surrounding area to stay. Matt and Joyce
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Date of stay: June 2020Trip type: Travelled on business
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Response from Daydream34676286304, General Manager at SureStay Plus Hotel by Best Western Keyser
Responded 22 Jun 2020
Thank you, Matt and Joyce for your wonderful review of our SureStay Plus by Best Western! I so appreciate your compliment of my being here such a short time, but taking ownership and creating a friendly and welcoming environment. I do try to make our guests feel like we are their home away from home... and getting to know both of you was a pleasure. Our team may be small, but we certainly do have heart! We were slammed the weekend you were here, and I appreciate your patience with us. I am proud of each and every one of my team, and they too, aspire to make our guests feel very welcome and at home at our hotel. On behalf of our entire team, thank you for your kind words, we appreciate your business and we do hope to see you two again soon.... Safe travels!! Kind regards, Deborah Bittinger General Manager
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Jan D wrote a review Nov 2020
Baltimore, Maryland1 contribution
I stayed at Sure Stay located in Keyser WV on Nov 14th due to business. Upon entry, the desk clerk, Susan welcomed me with a huge smile that was partially hidden by a mask. lol. She checked me in very professionally, and quickly. The room was nice for this type of hotel. The only thing that was missing from other hotels was a coffee pot. The room was cozy, warm even when we had to endure a few minutes of an electrical outage due to high winds and a storm. The electric came back on within a couple of minutes and all was well. I had brought my dinner with me to eat in the room and asked Susan if there were any plates or utensils that I could use since I had forgotten to bring them with me. She was very helpful in that regards. Whatever I asked for, she saw that I got it. She was awesome the entire evening. I will surely stay there again if the need arises. Great customer service and nice accommodations for the price.
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Date of stay: November 2020
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Trip type: Travelled on business
Room Tip: Room 123 two queen size beds, television, internet, and a small table to write, or to eat.
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tomblin120 wrote a review Oct 2020
Weirton, West Virginia1 contribution
Toilet seat was noted to be broken upon check-in reported, but not fixed. Remote didn't work, reported, desk put new batteries in, still wouldn't turn tv on, so desk "reset" the TV w/ ink pen, but at bedtime remote wouldn't turn tv off, so we had to sleep with the TV on all night. Someone else's hair and whiskers all over back of bathroom sink. Plastic price tag pieces on top of one bedspread. In am at breakfast there were NO coffee cups, desk said they needed to send housekeeping to get some, never did bring any so had to return to room and retrieve a previously used cup in order to get a morning cup of coffee.
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Review collected in partnership with Best Western
Date of stay: October 2020
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DAW59 wrote a review Sep 2020
Catonsville, Maryland138 contributions33 helpful votes
We stayed here for a couple of days while visiting the area for the train ride nearby in Romney. There are only 2 hotels in this town, so I closed my eyes and picked one of the 2 - they seemed similar. The room was average for a budget hotel. With Covid precautions, some things were different. I looked for the coffeemaker in the room as the website indicates there is one. I assume it was removed for sanitary purposes. No problem, I thought - I'll get coffee from the lobby where they had 2 thermos pots out. Nope, no coffee in the afternoon/evening. There's no housekeeping, so be prepared to go out to the lobby for everything you need. The room lighting is the old ultra white flourescent tubes - it made the small room seem less "homey" and more institutional. I needed to ask for breakfast items on the first morning - not just the "grab and go", but each item - juice, breakfast sandwich or cereal, milk. On the second morning, it was set out. Coffee was empty though - most of the time, the daytime attendant was outside on her phone. One of the washcloths was very dirty - as if it was used to clean or dust the room. They were pleasant and gave me another. The walls were paper thin, and we were kept awake both nights by people in the next room making a lot of noise - all through the night. With the hotel nearly empty (by the looks of the parking lot), I would have preferred that they spaced out the guests. None of these issues would prevent me from staying there again if we needed to - it wasn't awful - it's just disappointing that details are ignored, and that hotels are using covid as an excuse to provide a low standard of service. The staff members were very friendly though.
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Date of stay: September 2020
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PRICE RANGE
US$84 - US$118 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Microtel Inn & Suites By Wyndham Keyser
LOCATION
United StatesWest VirginiaKeyser
NUMBER OF ROOMS
61
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Frequently Asked Questions about SureStay Plus Hotel by Best Western Keyser
Which popular attractions are close to SureStay Plus Hotel by Best Western Keyser?
Nearby attractions include Monroe County Historical Society (4.4 km), Mineral County Historical Society (MCHS) Museum (4.2 km), and North Branch Ventures (5.7 km).
What are some of the property amenities at SureStay Plus Hotel by Best Western Keyser?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at SureStay Plus Hotel by Best Western Keyser?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at SureStay Plus Hotel by Best Western Keyser?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by Best Western Keyser?
Conveniently located restaurants include Castiglias, Queen's Point Coffee, and Candlewyck Inn.
Are there opportunities to exercise at SureStay Plus Hotel by Best Western Keyser?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at SureStay Plus Hotel by Best Western Keyser?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at SureStay Plus Hotel by Best Western Keyser?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Plus Hotel by Best Western Keyser offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SureStay Plus Hotel by Best Western Keyser?
Many travellers enjoy visiting Henry Gassaway Davis House (9.5 km).
Is SureStay Plus Hotel by Best Western Keyser accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.