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Holiday Inn Martinsburg

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Holiday Inn Martinsburg
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208 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Martinsburg
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Showing 207: English reviews
Mobile, Alabama
Reviewed 28 June 2016

Was there 2 nights for a family function nearby. It was close to the interstate and check in went smoothly. However our room was 2 floors below the lobby and was pretty dark and dingy and the carpet needed a good cleaning. The hotel was in dire need of a remodel. On a positive note the breakfast buffet was very...

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Helpful?
Thank Itsie51
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Itsie51, Thank you for sharing your experience with us. We're happy to hear that you enjoyed the convenience of our hotel's location. We are working on doing some updates, and hopefully those will be completed the next time you stay with us so you can see the improvements made.

Parsons, West Virginia
Reviewed 28 June 2016

Maids were wonderful as well as front staff. Good and clean!!! It needs a better sign at the entrance, You notice the restaurant and not the hotel, thus missing the entrance. Otherwise all was well with this stay.

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Helpful?
Thank WVRealtor
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi WVRealtor, Thank you for staying at Holiday Inn Martinsburg! We're glad you enjoyed your stay and were pleased with the amenities. We hope to see you again.

Columbia, South Carolina
Reviewed 26 June 2016

Stopped here for one night. Didn't use any of the facilities, but the hotel was clean, desk staff very friendly, and the beds were very comfortable. Would recommend to anyone and I would stay here again when passing through.

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Helpful?
Thank borntotravel999
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for staying with us. We appreciate you sharing your feedback and are thrilled to hear that you enjoyed a comfortable stay at Holiday Inn Martinsburg. We look forward to seeing you again!

Bloomington, Indiana
Reviewed 22 June 2016

I spent two nights at this property. When I checked in, the front desk clerk told me she was upgrading me-then she told me she didn't have an upgraded room-Before I could say that it didn't matter-She got on the phone and left me standing there for a long time, while she took a reservation- That was not a great...

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Helpful?
1Thank christyjmccormick
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi christyjmccormick, Thank you for sharing your experience with us. We appreciate your loyalty as a Spire Elite member with IHG Rewards. Given that you travel often, we know you have realistic expectations of our brand. We apologize for the things during your stay that left you less than satisfied. We usually try to upgrade our elite members to show...

Harleysville, Pennsylvania
Reviewed 3 June 2016

We were traveling south so we chose this hotel to break up the ride. The hotel in general is very nice. We had our dog so we were conveniently on first floo. The room was spacious and we'll appointed. My only complaint is that there was no information about the surrounding area. We would have considered going in town to...

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Helpful?
Thank Thelrose
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Thelrose, Thanks for staying with us during your travels. We are glad you enjoyed the restaurant. Next time you're here, just ask the front desk for information about the area and things to do and see. We are happy to help you enjoy your trip to the fullest.

Lisbon, Maine
Reviewed 31 May 2016

Have never stayed in a Holiday Inn before, it was getting late and they had a room left. Was a smoke free inn. said it was so many feet you had to be away to smoke. Walked out the front door, a chair and ashtray and a lot of people hanging around. Went into our room, no light switch to...

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Helpful?
1Thank Bonnie H
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Bonnie H, Thank you for your feedback. We apologize that you had a disappointing experience with us. As a full service Holiday Inn, breakfast is not complimentary, but we provide a full service restaurant that serves breakfast, lunch, and dinner. We will address your concerns with the hotel staff and appreciate you bringing them to our attention.

New York City, New York
Reviewed 18 May 2016 via mobile

Had a king suite with no jetted tub this time, just the bedroom. But rooms are nice and clean as always. Front desk was clean and busy. Restaurant while nice is not open enough and with the rates of the room 159 a night and up I would think you would get a breakfast, but all that is free is...

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Helpful?
Thank Dino G
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Dino G, Thank you for staying with us so often. We appreciate your loyalty to Holiday Inn Martinsburg and value your feedback. We are happy to hear that you enjoy your experiences with us. Holiday Inn does offer continental breakfast at all of our Express locations, but for full service Holiday Inns, like the one in Martinsburg, while breakfast...

Richmond, Virginia
Reviewed 4 May 2016

We stayed one night traveling through. This property is very convenient and just off the exit on 81. Our room was spacious and the bed was very comfortable. The room was very quiet and we didn’t hear any outside noise. We checked in very late, and Ellen was very efficient and friendly and was conscious of the fact it would...

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Helpful?
2Thank Bob D
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Bob D, Thank you for choosing Holiday Inn Martinsburg during your travels. We are glad you found our location convenient and your stay comfortable. Thank you for your compliments of Ellen; we will be sure to pass them along to her. So glad that you enjoyed an efficient check in and good night's sleep. We look forward to seeing...

Reviewed 24 April 2016 via mobile

I stopped on a road trip and they had a room available. The room was clean and comfortable. The bed was comfortable. The room was noisy though and it made it hard to rest. I could distinctly hear conversations in the next room and in the hallway. I was on the top floor so I didn't have to listen to...

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Helpful?
2Thank Susan68133
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi Susan68133, Thank you for your recent stay. We're glad you found your room comfortable.

Florida
Reviewed 7 April 2016

We stayed there for three nights in three room in late March 2016. It was a very nice stay and the on-site restaurant was a big plus. We had a birthday party in the restaurant, and all was very good. Found the indoor pool handy as well as the guest laundry. Will stay there again.

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Helpful?
Thank ellwooddiesel
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review

Hi ellwooddiesel, Thank you for celebrating a birthday with us! We're always thrilled to be part of special times in the lives of our guests. So glad to hear that you enjoyed your stay, and we look forward to seeing you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 

Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Region: United States > West Virginia > Martinsburg
Price Range: $146 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Martinsburg staff and other travellers.
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Questions? Get answers from Holiday Inn Martinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms are almost the same.”
 of 5 bubbles saestru, 31 Jan 2017 | Read review
“Breakfast is not free”
 of 5 bubbles Lamalooper, 29 Nov 2016 | Read review
“Check upcoming events before booking!”
 of 5 bubbles Birchie1, 21 Oct 2016 | Read review
“If you bring a pet you will be on the bottom floor”
 of 5 bubbles alisac331, 17 Oct 2016 | Read review
“Restaurant has great food with no room service charge. Breakfast buffet for 7 bucks is fantastic..”
 of 5 bubbles CHUCKIEJR, 26 Sep 2016 | Read review
5 of 5