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Holiday Inn Express Charles Town

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204 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charles Town
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Showing 204: English reviews
Virginia
Reviewed 28 July 2014

I used my IHG Bonus Anniversary Rewards to book this room. Very disappointed with check in. Not a welcome or hello. I had to give my name. She asked for ID and credit card. Put paper in front of me to initial and sign. Said my room was down the hall. Did not tell my husband nor I when breakfast...

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Helpful?
2Thank kps2play
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

so sorry to hear that you didn't enjoy your stay. We'll definitely speak to our people.

Clinton, North Carolina
Reviewed 27 July 2014 via mobile

Stayed here 3 nights for a family reunion and this hotel far exceeded my expectations the staff where all very friendly and helpful my phone did not work in this area and they where very helpful with directions the breakfast in the morning were fantastic and i would highly recommend this place added perk Hollywood Casino is right next door...

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Helpful?
1Thank Lisa G
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

very glad you could visit and enjoyed your stay

Reviewed 20 July 2014 via mobile

The hotel was clean and well kept. The room was comfortable. The bed was hard but we got use to it quickly. The staff was helpful and friendly. The free breakfast was very good and had a lot of choices. Definitely would stay here again.

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Helpful?
Thank Kristine K
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

wonderful to have you with us, look forward to seeing you again.

burlington nc
Reviewed 13 July 2014

Excellent location to Hollywood Casino and race track. Just down the hill and you are at the casino. Our room was large and immaculate. The staff was great. Breakfast good and stayed 2nights and sleep like a rock Bedding was superiop

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Helpful?
Thank Ray S
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

So glad that you could come.

Yardley Pa
Reviewed 8 July 2014

The bed was so hard, it was like sleeping on the floor, was my bed the only one like that in the hotel? how can no one else mention this? also the shower was dirty, full of hair on the walls but if that was different than I would have liked it, with the pool being outside and free breakfast...

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Helpful?
Thank terriblespellher
IHGCare, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review

Dear terriblespellher, Thank you for taking the time to review our property. It is regrettable that the room quality was a let down during your stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your experience. We...

Charlotte, North Carolina, United States
Reviewed 5 July 2014

We stayed in this hotel during a weekend trip to see family. We had 2 king rooms, everything was very clean and large. Breakfast had a large selection and was very fresh and inviting. Very close to the Charles Town casino/horse track and many restaurants. We would recommend to others and will return when we return to see family in...

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Helpful?
Thank Cynthia V
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

so glad that you enjoyed yourself. Sorry we could get you closer together.

Reviewed 4 July 2014 via mobile

I truly enjoyed my stay here. My room was clean and nice, the front desk staff displayed excellent customer service. The sheets however are not changed everyday but who change their sheets at home everyday anyways. There is a nice display of breakfast food daily. This hotel is also close to the Charles Town races and Hollywood Casino. There is...

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Helpful?
Thank islandqueenb
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

glad you enjoyed yourself. True, with longer stays, sheets aren't changed daily unless requested, for environmental issues.

Pennsylvania
Reviewed 3 July 2014

It is seldom that I have no complaints with a hotel, but this property managed to pull it off. The staff were friendly, a late checkout was granted, the room was nice, modern and clean. Breakfast was great. A+.

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Helpful?
Thank Jonathan K
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review

Always happy to read a review like yours. Hope to see you again.

Jarrettsville, Maryland
Reviewed 18 June 2014

My husband and I were planning a trip to Summit Point Motorsports Park - it was a Ferrari Event and we were asked to work the event. In the past we've stayed at The Turf Inn, Northgate Motel and Town House Motel which weren't that bad but definitely not the Ritz. It had been a while since we stayed in...

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3Thank Dawn A
Jason B, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review

Dear Mrs. Adkins, I was glad to read that you enjoyed your stay with us. Hopefully we'll see you again on your next visit to our area...maybe this time you'll be able to relax a little more and enjoy our pool. Respectfully, J Butt, AGM

Cleveland, Ohio
Reviewed 17 June 2014

It was certainly nice to get off the beaten path (I-70) on our drive from Ohio to DC as we decided to visit Harpers Ferry National Historical Park along the way. We picked the Holiday Inn Express in Charles Town, WV mainly for its proximity to the N.P. (7 miles) as well as the availability of a hot breakfast. We...

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Helpful?
1Thank PuuKaua
Jason B, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review

I was very glad to hear that you enjoyed your stay at our property. We try very hard to make our guest's stay pleasant and are gratified to see that we succeeded. We look forward to seeing you again. Respectfully, J Butt, AGM

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charles Town West Virginia Our beautiful new hotel is a lovely three story, interior corridor hotel that is less than 1/2 mile from the Charles Town Races and Slots. Hotel features include complimentary hot breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/ pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Charles Town, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Charles Town

Address: 681 Flowing Springs Rd, Ranson, WV 25438-4008
Region: United States > West Virginia > Ranson
Price Range: $159 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charles Town 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Charles Town Hotel Ranson
Holiday Inn Express Ranson
Holiday Inn Ranson
Ranson Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charles Town staff and other travellers.
6 questions
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Wilmington, Delaware
3 months ago
over a year ago
Center Barnstead, New Hampshire
east coast
over a year ago
over a year ago

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Questions? Get answers from Holiday Inn Express Charles Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always recommend staying in a room on the top floor of a hotel because I hate hearing people moving around above me.”
 of 5 bubbles Ogslayor, 26 Oct 2016 | Read review
“ask for a room about from the front entrance, it was very noisy and difficult to sleep”
 of 5 bubbles heather_k_2000, 9 Oct 2016 | Read review
“Rooms on the entrance side of the building get a beautiful sunset view!”
 of 5 bubbles 422charlenel, 25 Aug 2016 | Read review
“Pick a room with a view of the pool.”
 of 5 bubbles janiceh681, 3 Aug 2016 | Read review
“There are rooms available with a mountain view if you ask.”
 of 5 bubbles jrjbutter, 31 Jul 2016 | Read review
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