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Grand Geneva Resort & Spa

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2,061 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Geneva Resort & Spa
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Showing 2,053: English reviews
Edina, Minnesota
Reviewed 23 July 2014

My company booked a retreat here and it was awesome. The place is clean and huge. The restaurant was spectacular and the food was supreme. I'd come back again if I could afford it! The staff was very attentive and courteous. The room was great. It was a good time!

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Helpful?
Thank Drew D
Minato, Japan
Reviewed 23 July 2014

Although hesitant to return to The Grand after our previous lack luster experiences at the property we did take up the General Manager's offer to have us back this past weekend. I have to say we were all pleasantly surprised with the hotel, staff and accommodations. This is the type of service and experience we had anticipated back in March...

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1Thank Victoria S
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

I am happy to hear that we were able to make your return visit a pleasant one. Thank you for taking the time to write this review. I hope to see you again soon. Best, Tom Mason

Milton
Reviewed 23 July 2014

The rooms were excellent, beds comfortable, veranda with a view, coffee shop in lobby. Wish I needed to stay longer to take advantage of beautiful setting golf etc. and visit the many restaurant opportunities on site

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Thank TessMiltonWI
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for the compliments! Next time you stay be sure to take advantage of all the amenities, golf, spa, etc! Best, Tom Mason

Reviewed 23 July 2014

Our 2 night stay at the Grand Geneva was a great experience. The concierge Jan, was wonderful! Everyone working was very nice! The room was great, though I think they need better gardeners as the flowers were pretty sad looking. I wish though they had more entertainment on site.

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1Thank bdre18
Washington, DC
Reviewed 22 July 2014

Formerly the Playboy Club, the Grand Geneva is full of contradictions. There are lots of families with young children everywhere, yet every evening the place turns into a Las Vegas Bachelor Party. Every single member of the staff that we encountered was polite, helpful, friendly and professional, yet we didn't feel welcome or that we belonged (we are a very...

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3Thank Harrison1964
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

I would like to apologize for the disturbances during your stay. That is certainly not indicative of the usual experiences here. We do value the feedback you provided. I will share this with my team and use it to help us improve. Regards, Tom Mason Managing Director

Cincinnati
Reviewed 22 July 2014

My family and I have stayed at Grand Geneva twice this summer and we loved it. The staff is incredibly helpful and friendly and the rooms are spacious and clean. There are activities for the entire family including horseback riding, golf, basketball, swimming, fitness center, and spa. There are several restaurants on site and the food was great and reasonably...

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Thank Shnew
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for all of the comments and compliments! I am so glad to hear that you and your family enjoyed you stay and were able to celebrate Father's Day in the Grand Cafe. We hope to see you soon! Best, Tom Mason

Kaukauna, Wisconsin
Reviewed 21 July 2014

After finishing work for the week we booked our stay here. It has been awhile since we have been here and so glad we came back. Another awesome stay with great staff all around. The setting and ease to get around their location makes this a perfect location. I was able to play a quick 18 holes on the Brute....

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Thank David R
Columbus, OH
Reviewed 20 July 2014

The property is absolutely beautiful with well-maintained grounds. The location is great--a five minute drive to the central part of Lake Geneva where there is plenty of convenient parking. There are lots of activities at the resort, but we spent most of our time in Lake Geneva and nearby communities. A real plus was the Spa/Fitness Center. We did not...

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Thank gefilte63
Plainfield, Illinois
Reviewed 18 July 2014

I had high expectations for this place and they were flat out met and even exceeded. When you can say that, it says something.The place has a family vibe and yet is very cool too. Go there and you'll go back.

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Thank alexdane436
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for all the compliments and comments! I am so happy to hear that the team here was able to meet and exceed your expectations! We hope to see you again soon! Best, Tom Mason

Reviewed 15 July 2014

My husband and I were celebrating our 19th Wedding Anniversary and could not have chosen a better place. We left a different resort that morning, almost in tears because of the poor service and overall disappointment of what was supposed to be a luxury resort...however, when we arrived at Grand Geneva that made up for EVERY bad experience we had...

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Thank Tanya M
Tom M, General Manager at Grand Geneva Resort & Spa, responded to this review

Happy Anniversary! I am so happy to hear that the team at Grand Geneva was able to turn around your trip and make it into the anniversary celebration you deserve! Thank you for taking the time to write this great review. Hope to see you again soon! Best, Tom Mason

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Laundry Service
Official Description (provided by the hotel)
Grand Geneva® Resort is the place to meet. Whether a corporate meeting, convention or a gathering with friends and family, the endless range of meeting rooms & space and activities will keep everyone engaged. Conveniently located between Chicago and Milwaukee, there is so much to do at Lake Geneva’s only four diamond resort.Corporate travelers and families alike will find what they need to re-focus, relax or rev-up. With over 62,000 square feet of banquet space, guests have multiple options to choose from for that important business meeting, church retreat, wedding reception or family vacation. Or take time and enjoy a relaxing experience at the newly renovated WELL Spa or one of many dining options, while an indoor waterpark and kid’s program offer the excitement kids crave. Enjoy a group bonfire at the horse stables, a fast plunge down a ski hill, a serene walk through the trails or a drive down a fairway on two championship golf courses – all situated on Grand Geneva’s seemingly endless acres.No matter your reason for meeting….it’s all here in one Grand location in Lake Geneva, Wisconsin. ... more   less 

Additional Information about Grand Geneva Resort & Spa

Address: 7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147-5105
Region: United States > Wisconsin > Lake Geneva
Price Range: $252 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Geneva Resort & Spa 4*
Number of rooms: 355
Reservation Options:
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Also Known As:
Grand Geneva Resort And Spa
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Lake Geneva Illinois
Hotel Style:
#1 Spa Hotel in Lake Geneva
#1 Family Hotel in Lake Geneva
#2 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Geneva Resort & Spa staff and other travellers.
18 questions
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Questions? Get answers from Grand Geneva Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms are excellent”
 of 5 bubbles PurdueDude81, 6 Mar 2017 | Read review
“Golf course views are best”
 of 5 bubbles Mrtod2002, 17 Feb 2017 | Read review
“Room location is important - both facing the course/parking or distance from lobby”
 of 5 bubbles t0mk2014, 15 Feb 2017 | Read review
“always get the premiere suites with the private club access”
 of 5 bubbles TroyG275, 13 Feb 2017 | Read review
“Ask for a quiet area, and make sure that you are not near other guests - walls are thin!”
 of 5 bubbles ALV019, 7 Feb 2017 | Read review
5 of 5