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Madison Marriott West

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362 Reviews from our TripAdvisor Community

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Showing 360: English reviews
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Neuchatel, Switzerland
Reviewed 1 week ago

It is not the first time I am going to Marriott hotels, but it was the first time in this one. Compared to other Marriott, I had very friendly people at the reception and in the hotel in general. Ratio quality/price very good Nice hotel and well placed.

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Helpful?
Thank Largo_067
Eau Claire, WI
Reviewed 1 week ago

We travel a great deal and stay almost exclusively with Marriott hotels. This hotel was well kept and we were upgraded to a suite without requesting due to a status, which was wonderful. We were also informed that since the concierge lounge doesn't offer food on the weekends we would receive complimentary passes to the breakfast buffet in the hotel...

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Helpful?
Thank WITravelers33
East Lansing, Michigan
Reviewed 1 week ago

The Marriott is very conveniently located & features a large parking lot with complimentary parking. So kudos. Receptionists & staff all were polite. Focused too much on "going green", we all get it; saves time & money for staff. Speaking of which bartender & luncheon banquet staff were accomodating. Our room needed a thorough cleaning; it is the little things...

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Helpful?
Thank Rae-48895
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I am glad that you found our staff accomomodating and polite. We have forwarded all of your comments to the appropriate department head.

Reviewed 1 week ago

There for a bimonthly meeting and two reservations had been made for me. Checked in under my name and given one room and never informed about second reservation. 10 days later they billed my credit card for second reservation. Back for bimonthly meeting and was directed to talk with their account manager- attempted twice, in person while staying at the...

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Helpful?
Thank Steve A
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, Our hotel has a 48 hour cancelation policy that we do not make exceptions to. We are unable to issue a refund because your reservation was canceled so late. If there is anything else we can do for you, please feel free to reach out.

Reviewed 2 weeks ago via mobile

I sleep probably 75% of my nights in full-service Marriotts in various places. Most are excellent, so a mediocre experience really stands out. Generally, the level of service reflects a management decision, apparently, to not invest in staff training nor in high service levels. The concierge lounge had a truly meager offering; I've seen better in motels. The lounge staff...

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Helpful?
Thank Minton B
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our hotel. I am glad you found our staff to be courteous and attentive. I have forwarded your comments about the executive lounge offereings, and we will take those into consideration as we fine tune our operations.

Atlanta, Georgia
Reviewed 3 weeks ago

When I see a property that has an attached convention center, I automatically expect the environment to be slanted toward that customer. This Marriott was sold, but far from spectacular. My room showed beyond typical wear and tear. I usually hope for better in the flagship brand, but this Marriott was average. Nothing bad. Nothing great either. I'd stay again,...

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Helpful?
Thank LeapsAhead
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, Thank you for your feedback and am happy that you still had a positive experience staying at our property even with the atrium area noise intruding into your room and that your room itself needs some attention. If your travels do bring you back to the Madison/Middleton area please reach out to me personally and I will...

Suwanee, Georgia
Reviewed 3 weeks ago

I prefer Marriott and Starwood (now all Marriott of course) properties when traveling for business. This is a full service Marriott, convenient to my client site. The rooms are spacious and generally comfortable. The bar area is big and has a decent beer selection (always like a bar with a number of local beer varieties, and this place has it)......

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Helpful?
Thank Andrew H
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, I am glad to see that our staff were pleasant and helped you well during your stay with us. I am sorry to hear that the condition of our property did not meet your expectations and have shared your feedback with upper management. When your travels bring you back to the Madison Area we hope that you...

Madison, Wisconsin
Reviewed 4 weeks ago

This place is a dump compared to other full service Marriott properties. The room is way outdated, strong reflection of management. The GM is incapable of being flexible with cancelations, see other post as this is a common theme. The GM's breath stunk of cigarette smoke as I was speaking with him, I had to put my finger under my...

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Helpful?
Thank PlateenumElite
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, We are sorry to hear of your disappointment with our facility. We have forwarded your comments to the appropriate staff so that they may be addressed. Thank you for your feedback.

Reviewed 4 weeks ago via mobile

The staff were very professional, polite, and prompt. The room was clean and the beds comfortable. The beds though did tip on us when sitting on the end, so be careful. We were surprised there wasn't a fridge or microwave in the rooms of us or our coworkers. Water pressure was great. Ample parking. We will be back without hesitation.

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Helpful?
Thank molly l
Benjamin B, Front Office Manager at Madison Marriott West, responded to this review

Dear Valued Guest, Thank you for sharing your experience on Tripadvisor.com We appreciate all feedback. I am sorry to hear about the bed tipping. We will have already had the frame checked for any deficiencies. I am happy to hear that you found our staff professional and the room clean. We hope to see you the next time you come...

New York City, New York
Reviewed 5 weeks ago

Pretty nice hotel, with clean rooms and bathroom. Access to executive lounge on 10th floor was a plus although the evening snacks were meager. Breakfast in the lounge was OK, nothing special. No trash can liners in the trash cans within the room - which is disgusting given what people put in these trash cans. Why save pennies on trash...

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Helpful?
Thank JimB_Traveler

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Falling Water Cafe
Cuisines: American, Bar, Seafood, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about Madison Marriott West

Address: 1313 John Q Hammons Drive, Middleton, WI 53562
Region: United States > Wisconsin > Middleton
Price Range: $184 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Madison Marriott West 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Marriott Madison West Hotel Middleton
Marriott Hotel Middleton
Marriott Middleton
Middleton Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Madison Marriott West staff and other travellers.
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Questions? Get answers from Madison Marriott West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors might be preferred to be further away from lobby noise, open lobby to all floors”
 of 5 bubbles WITravelers33, 13 Feb 2017 | Read review
“Huge, open atrium, so get upper floors if you can as noise carries.”
 of 5 bubbles AndrewH379, 29 Jan 2017 | Read review
“Hotel was a near-private experience on a Monday evening. Quiet and not crazy busy”
 of 5 bubbles Mrlene4, 13 Oct 2016 | Read review
“ask not to be next to the elevator.”
 of 5 bubbles didoslady, 30 Aug 2016 | Read review
“if you want quiet, make sure you ask for a room away from the elevator.”
 of 5 bubbles johnkL9647QO, 23 Aug 2016 | Read review
5 of 5