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    St. Croix Casino & Hotel Turtle Lake

    777 Highway 8/63, Turtle Lake, WI 54889
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    24/12/2017 25/12/2017
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    Traveller (14)
    Room & Suite (9)
    Dining (2)
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    Overview
    • Excellent5%
    • Very good24%
    • Average34%
    • Poor23%
    • Terrible14%
    Travellers talk about
    Free Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Casino
    Breakfast included
    Restaurant
    All hotel details
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    Heartwood Conference Center & Retreat
    122 reviews
    #1 of 1 hotels in Trego
     
    Best Western Plus Menomonie Inn & Suites
    81 reviews
    #1 of 8 hotels in Menomonie
     
    Best Western Plus Campus Inn
    246 reviews
    #1 of 5 hotels in River Falls
     
    Best Western Northwoods Lodge
    173 reviews
    #1 of 3 hotels in Siren
     
    Write a ReviewReviews (117)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 117 reviews

    Reviewed 23 October 2017 via mobile

    Reservations make no sense. Cheaper to not take the deal. Hotel is not attached to casino. Under a very needed remodel. Hope they do the rooms. Rude lady at guest services. No comps, tight slots. Big place divided in two parts. Don't like that. Seafood...More

    Thank gibbo906
    Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 24 October 2017

    We're sorry your visit wasn't more satisfying, but are encouraged that you enjoyed our dining selections. Our hotel is in the process of being remodeled and hope you'll return sometime in the future. Thank you.

    Reviewed 17 October 2017

    I'm usually very satisfied with my stay here, but this time........not so much! It started with the check-in. I had reservations for Friday & Saturday night for a wedding in the area. I had to book 2 nights because the wedding was at 3:30 Saturday...More

    Thank Kris J
    Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 18 October 2017

    Thank you for your comments. Our hotel is in the process of being renovated so we’re hopeful your next visit and report will be very rewarding.

    Reviewed 16 October 2017

    I will agree about the confusion with booking...I called the hotel direct 2 wks prior to stay and was quoted the Getaway Package...maybe 79-89$...upon checking in they said 142$...WHAAAAT??? I said I had a previous deal and was told I had to first go get...More

    Thank schatzi8364
    Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 17 October 2017

    We apologize for the booking miscommunication but are happy you enjoyed your stay. Thank you for the review.

    Reviewed 27 September 2017

    WOW! Super disgusted in the front desk staff at Turtle Lake. Made reservations and received confirmations for 3 rooms. Was told a room rate that apparently they have the right to change whenever they want! Despite paperwork upon checking in listing a quoted room rate...More

    1  Thank jlkids_10
    Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 3 October 2017

    Hello, We're sorry for the frustration you experienced and are pleased that the Director of Marketing was able to resolve this issue to your satisfaction.

    Reviewed 7 September 2017

    We stayed here for our son's wedding. The rooms were alright. It definitely needs some updating done. The drivers that took us to the casino could have been a little friendlier. Not much of a smile from either one.

    Thank Monique12651
    Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 9 September 2017

    Thank you for your comments.

    Heartwood Conference Center & Retreat
    122 reviews
    #1 of 1 hotels in Trego
     
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    81 reviews
    #1 of 8 hotels in Menomonie
     
    Best Western Plus Campus Inn
    246 reviews
    #1 of 5 hotels in River Falls
     
    Best Western Northwoods Lodge
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    #1 of 3 hotels in Siren
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Casino and Gambling
    • Indoor pool
    Details
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 158
    • Location
    • United States >
    • Wisconsin >
    • Turtle Lake
    • Also Known As
    • St. Croix Casino And Hotel ,
    • St. Croix Hotel Turtle Lake
    Add Photo Photos
    Traveller (14)
    Room & Suite (9)
    Dining (2)
    Pool & Beach (1)
    Hotel & Grounds (9)
    Bathroom (1)
    Nearby
    Nearby Restaurants
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    Wherley's New Frontier
    27 reviews
    .64 km away
    Nearby Attractions
    St. Croix Casino Turtle Lake
    75 reviews
    .60 km away
    The Dancing Bird
    5 reviews
    17.84 km away
    Blacksmith Shop
    5 reviews
    20.85 km away
    UW Wanderoos
    5 reviews
    29.29 km away
    Ask a question
    Questions & Answers
    Amy H
    13 March 2017|
    Answer
    Response from Susan C | Property representative |
    Hello, St. Croix Casinos accepts donation requests. Please visit the Charitable Donations page on our website to view the guidelines and submission process. Thank you.
    0
    Votes
    Craig G
    12 March 2017|
    AnswerShow all 2 answers
    Response from Susan C | Property representative |
    Craig, Thank you for your comments. Your concerns will be forwarded to hotel management for them to address.
    0
    Votes
    packerdj
    29 December 2016|
    AnswerShow all 2 answers
    Response from Susan C | Property representative |
    Hello, Unfortunately, at this time our hotel does not offer lodging for pets. Thank you for inquiring.
    0
    Votes
    Room Tips
    "Check the furnace/air in your room right away to be sure it's working properly."
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    "Get a Suite"
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    "Some rooms have new bedding and furniture. Others are very outdated."
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    "Get a suite!"
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