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My Husband and I had a great time at the hotel. The beds are comfortable, there is plenty of towels and washcloths, The bathroom floor shines so beautifully, plenty of hot water, and great showerhead. There is plenty of cups, soap and shampoo. Very clean....More
Thank Julie G
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 8 March 2016
We’re pleased that you had a pleasant stay with us in Turtle Lake. Thank you for your kind review.
I've stayed here many times.
The rooms are pretty average, could use some updates. BUT, if you spend the $$ to stay in one of the suites, you will not regret it! I was so surprised that there were 2 bathrooms in the suite I...More
1 Thank Kris J
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 29 February 2016
Thank you for your review of our hotel suites. We appreciate your business and look forward your return visits.
We've stayed at this place on VD weekend for many years now, and they have not put a penny in the place in over 10 years. When we tried to check in about 3 pm, we were told it would be over an hour wait...More
2 Thank COREYATMN
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 22 February 2016
Thank you for your comments. We apologize for your inconvenience and cleanliness concerns. Customer care and service is our priority and your complaints will be forwarded to Hotel Management.
Staff was very snotty when I try ed to reach my mother. The phone in room 256 kept saying she was on the phone when I knew she wasnt. No offer to go check the just said I don't know? My 73 year old mother...More
2 Thank Domino L
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 11 February 2016
I’m sorry you experienced an unpleasant event while staying at our property. Your comments will be forwarded to Hotel Management.
We stay here usually twice a month, and we like the casino, the reasonable food, but there are some things at the Hotel that need some concerns. About 5 months ago we told them about the handicap rooms that they need something to hang on...More
1 Thank Roger S
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 1 February 2016
Thank you for your review. We appreciate your detailed comments and concerns. They will be forwarded to Hotel management.