We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed here for 2 nights during Longmire Days. Location great! As a Spire Elite member am spoiled on being acknowledged as such upon check-in. The desk clerk didn't mention it, actually he was pretty non chalont about us even just being there. So as I...More
We booked this hotel online while on the road to Buffalo. When we arrived, everything was in order and we got right in. The hotel is quite new (as of May 2018). Rooms are very nice and spacious with a desk area and small sitting...More
Response from Holiday Inn B, General Manager at Holiday Inn Express BuffaloResponded 18 May 2018
Thanks for the review we are happy to see that our hotel meet your expectations, hopefully we will see you once more in the future, we wish you a great and a safe trip,
We had a very good stay at this hotel. Room was clean and bed comfortable. Laundry room was a bonus and very welcome. Good pool and spa. Very good breakfast. Staff efficient and helpful. Absolutely no complaints!More
Response from Holiday Inn B, General Manager at Holiday Inn Express BuffaloResponded 25 June 2018
Hello BJ Ract
Thanks for the review , we are glad to know that u were able to enjoy your stay and that were were able to provide the service that expected. hopefully we will see you once more in the future.Once more thanks for...More
Manager has no customer relation skills. Tried to check in at 4:30 and room wasn't ready. Had reservation for weeks. Manager told us "tough luck, take a different room or wait an hour and a half". Reminded him that I was a Platinum member and...More
Walls are too thin, My rm was ground floor i heard the phone ringing, no sound of anyone answering. When i first checked in it too 20 mins for the guy to acknowledge i was there.
Next morning no coffee made for breakfast no plates...More
Thank Lucy J
Response from Nicole B, Manager at Holiday Inn Express BuffaloResponded 8 June 2018
My apologies or your dissatisfaction with your stay with us. We will be using this information to assist in training our staff where improvement is needed. Please know this is not the level of service which we try to uphold. I hope you enjoy the...More