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Check in was fast & friendly, Room was spacious & the kitchenette was a nice feature .. however the bathroom had NOT been thoroughly cleaned - there was still hair on the floor & some tolietries in the drawer from the previous guest - it...More
Response from Michele F, General Manager at Candlewood Suites CheyenneResponded 2 weeks ago
I am sorry to hear that we dropped the ball on your room. I will be passing this on to the entire staff so that we can make sure that this never happens again. We want our guests to always have a clean...More
I stayed here for a month and For the most part they leave you alone. The front desk was friendly and helpful. The rooms are nice all though they don't offer anything bigger than a queen bed. They do have issues of people smoking inside...More
Thank Floyd F
Response from Michele F, General Manager at Candlewood Suites CheyenneResponded 16 October 2017
Dear Floyd F;
I am sorry that you had a undesirable stay with us. I want to add that my housekeeping staff should be in there once a week and cleaning the room as close to a check out with out touching/disturbing our guests belongings....More
I stayed at the candlewood for a few weeks and the only good parts about the hotel were the clean rooms and the amazing girl at the front desk, Mallory. Housekeeping staff was nice at first but the longer you stayed the uglier they got...More
2 Thank Blaze121
Response from IHGService, Guest Relations Manager at Candlewood Suites CheyenneResponded 15 September 2017
Thank you for your candid review, highlighting not only the bad but also the good points of your stay. Providing the highest level of hospitality is our priority and hearing we failed is disheartening. It is unfortunately to hear that our housekeeping and...More
Recently I had the opportunity to stay at this facility. I had never stayed at a Candlewood property, but knew the brand to be part of InterContinental Hotels Group / Holiday Inn chain. This is more of an extended stay facility, with each of their...More
Management response:Responded 30 August 2017
Thank you for the feedback from your recent stay. I thank you for the kind words. We do tend to longer stays as our average guest stays about seven days straight. We are a little tricky to get to but I hope that once you...More
MALLORY at the front desk did not greet us at check in. We arrived at 2:40pm and she told us she was too busy and check in time was 3pm. Huh? We're the only people in line in the empty lobby. We came back at...More
3 Thank seastep
Response from IHGService, Guest Relations Manager at Candlewood Suites CheyenneResponded 6 September 2017
Thank you for your stay and for taking the time to write a review of our hotel. I'm sorry to read that the service level of our staff did not live up to your expectations. Please allow me to follow up on your...More
US$91 - US$149 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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