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Fairfield Inn & Suites Gillette

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Traveller (43)
Room & Suite (16)
Dining (9)
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Overview
  • Excellent46%
  • Very good29%
  • Average17%
  • Poor5%
  • Terrible3%
Travellers talk about
“water park”(31 reviews)
“front desk”(28 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
2 Star Hotel
All hotel details
Offers from Fairfield Inn & Suites Gillette
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Offers from Fairfield Inn & Suites Gillette
Special Offer: Member Rates
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (187)
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183 results
Traveller rating
80
54
32
11
6
Traveller type
Time of year
LanguageEnglish
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80
54
32
11
6
Show reviews that mention
All reviewswater parkindoor waterparkfront deskalberta canadaeating breakfastminor issuenice bonusmake your own wafflesfree breakfaststayed one nighthot tubsitting areabreakfast selectioneasy accessdevils towerwe've stayedexcellent stay
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1 - 5 of 183 reviews
Reviewed 3 weeks ago via mobile

We were passing through on our way to Big Sky and decided to stop here. The water park was wonderful and my kids had it all to themselves! They were thrilled. Our room was wonderful with two beds and a pullout sofa which was perfect...More

Thank traverseusa
Response from Vladimir F, General Manager at Fairfield Inn & Suites GilletteResponded 6 days ago

Thank you for taking time to review our property. We appreciate your response. We are glad that you had an awesome experience on your stay.

Reviewed 15 March 2018

From start to finish the service was mediocre at best. All the staff from maids to front desk, an exception was pool maintenance guy, were not openly friendly. The cleanliness and niceness were average but not great. We will not be staying here again we...More

Thank Branden M
Response from Vladimir F, General Manager at Fairfield Inn & Suites GilletteResponded 17 March 2018

Hi Branden M, Thank you for taking time to share your thoughts regarding your stay with us. We appreciate you bringing it to our attention. We will take this matter very seriously. I apologize if we have fallen short of your expectations.

Reviewed 26 January 2018 via mobile

Great location, great free breakfast, great indoor waterpark (although one of the slides were not working), but the low rating was for the bath... It was not draining at all so I took the drain apart and pulled out wads of hair, gunk, and who...More

Thank JT V
Response from Vladimir F, General Manager at Fairfield Inn & Suites GilletteResponded 2 February 2018

Hi JT V, We would like to sincerely apologize for the issue that happened to you during your stay at The Fairfield Inn and Suites Gillette. It is very rare to have problems with our hotel cleanliness as you can see from our previous guests...More

Reviewed 12 January 2018 via mobile

I am a Platinum level Marriott member and loyal to Marriott even when the only option is their less expensive hotel. Generally, that is fine; just less amenities. Not this Fairfield Inn. I stayed here last August and had multiple problems and decided to give...More

1  Thank PamilaF_13
Response from Vladimir F, General Manager at Fairfield Inn & Suites GilletteResponded 31 January 2018

Hi PamilaF_13 We appreciate the feedback that you have provided us about your recent stay. I am sorry to hear that your experience here at the Fairfield Inn and Suites Gillette did not meet your expectations. We are so sorry for the inconveniences. Hoping you...More

Reviewed 3 January 2018

Ashlee the weekend night front desk person was all ways ready to help with any problems and answer any questions about the local food scene. I was on the top floor so it was quiet and had questions about the tv and Ashlee helped me...More

Thank scotty2018
Response from Vladimir F, General Manager at Fairfield Inn & Suites GilletteResponded 31 January 2018

Hi scotty2018, We would like to thank you for staying at The Fairfield Inn and Suites Gillette. We are glad that you enjoyed your stay with us.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Tennis Court
Indoor pool
Details
Price range
US$95 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$95 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (43)
Room & Suite (16)
Dining (9)
Pool & Beach (5)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Chris M
18 December 2016|
Answer
Response from Vladimir F | Property representative |
Hi Chris M, The Fairfield Inn and Suites Gillette has a no pet policy with exception of service animals. We have another Marriott property here in Gillette, The Towneplace Suites, which takes pets for an extra charge. If... More
0
Votes
1970Ana1970
10 July 2015|
AnswerShow all 3 answers
Response from jbmWyoming | Reviewed this property |
Some rates include waterpark tickets and some do not. Once you book your room and have a confirmation number that is your guaranteed rate even if the rate later goes up (or down.) Sometimes when you book a room the rate... More
0
Votes
Room Tips
"Use rooms on the second or third floor."
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"before you get your room # look at the hotel lay out amd you choose your room"
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"We have three kids so we paid about $12US extra and got a sofa bed in a separate little room and that was..."
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"We stayed on the first floor to be right near the waterpark."
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