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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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254 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Start your review of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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Richmond, Virginia
Reviewed 2 days ago NEW

If you're looking for a good clean place to stay in Hilo, this will do the trick. The location is pretty nice on Banyan drive, and there is a great selection of restaurants with in EASY walking distance. The hotel is a pretty average DoubleTree with the usual amenities, but nothing out of the ordinary barring the location. The staff...

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Thank blw_at_longwood
Englewood, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 16 February 2017

We wanted to stay in Hilo due to its proximity to Volcanoes National Park. When we initially searched for hotels in Hilo they all seemed to be way below our standards. Luckily, we found out that the Grand Naniloa was newly renovated. We stayed in an Ocean Front Junior Suite. The suite came equipped with a microwave, a refrigerator and...

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1Thank Springblessing
About Hotel's Favourite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Springblessing, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

Reviewed 3 days ago NEWvia mobile

A big Thankyou to the wonderful hospitality and the extra lengths the staff went to to make our visit comfortable and pleasurable. My husband was extremely unwell on the first day and dear Marieta worked tirelessly to get us an early checkin during a very busy time. Brenda found as a cab for our lava ocean tour an hour away...

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Thank Angela P
Vancouver, BC
Reviewed 5 days ago NEW

This is an excellent hotel in a great location. It is located on Banyan Drive in Hilo. The other highly TA rated hotels are nearby, including the Hilo Hawaiian and the Seaside. In my opinion, the Grand Naniloa is the best of the bunch. Most of the hotel has been renovated, including the lobby, lounge, fitness room, buffet area and...

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Thank funpig07
New York City, New York
Reviewed 6 days ago NEW

Now I'm a sucker for a classic hotel - but this one has been refurbished in style and great taste by Hilton. The interior and decor is right up to date without losing the class and character of the 1940's original. Great room with Bay views and was offered a choice by reception on check in. Staff overall were outstanding....

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Thank Vegas_Fisherman
Los Angeles, California
Reviewed 6 days ago NEW

I was disappointed in my stay at this property. I liked the way the pool was set right by the ocean but it was so cold that even my daughter couldn't stay in it long. There were no towels by the pool or even a sign to let you know where to get them. It would of been nice if...

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Thank cselkie
Reviewed 6 days ago NEW

Love the warm cookies! This is my favorite place to stay on the Hilo-side of the Big Island. I get the best night's sleep here, with the gentle lapping of the waves and the sweet ocean air......However, beware of drones, peering in your windows!

Review collected in partnership with DoubleTree by Hilton
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Thank deeanned2017
Hilo, HI, United States
Reviewed 1 week ago

Excellent hotel, very friendly staff, clean modern room and bath. 5 star level. Food was very good. View of Hilo Bay was great, only 10 ten minutes from airport and 30 minute drive to hiking area to view volcanoes.

Review collected in partnership with DoubleTree by Hilton
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Thank F7279LJmarcs
Weston, Wisconsin
Reviewed 1 week ago

The staff is mostly courteous throughout the hotel. I would say that the hostess at the buffet could use a little work. Instead of seating you it was sort of a Free for all when getting a table. Makes for quick payment but also confusion for who is sitting at a table and who isn't. Parking can be somewhat dumb...

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1Thank Ezra S
kamuela,hawaii
Reviewed 1 week ago via mobile

clean, lobby area nice, bar friendly staff. hoyel concierge not so friendly and waited because not at desk. view of bay nice patking lot a bit small and far from lobby of needing to carry things from car. there was a cirvcircle ve in front of lobby but again small so difficult to get multiple cars in area so you...

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Thank bowmanj2015

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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $175 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean or bay view with a lanai.”
funpig07, 18 Apr 2017 | Read review
“I suggest a corner room to get a larger view of the ocean”
EzraS_13, 12 Apr 2017 | Read review
“Above 4th floor for harbor view rooms”
Debits2000, 7 Apr 2017 | Read review
“Windows don't open in Bay View rooms.”
Garrett408, 6 Apr 2017 | Read review
“Ocean View with Lanai”
I913RVmichaelg, 28 Mar 2017 | Read review
5 of 5