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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632
Hotel website
Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$17 US$165*US$148*View Deal
US$165*US$148*View Deal
US$165*US$148*View Deal
Traveller (104)
Room & Suite (46)
Pool & Beach (9)
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09/04/2017 10/04/2017
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    • Excellent29%
    • Very good37%
    • Average16%
    • Poor8%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    3.5 Star Hotel
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    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
    All reviews hilton honors members warm cookies hula dancers miso soup an excellent hotel free buffet breakfast fine tuning soaking tub dining room staff decent rate beautiful views of the bay food truck hawaiian entertainment hotel was recently renovated few issues grand opening hotel stay shower head entire room check in was easy
    Reviewed 2 days ago

    Checking in & checking out was the only time people was helpful. Very loud noise late at night, security came and could figure out where the noise was from, even though he could hear it very loud. Front desk said they would move is to...More

    Review collected in partnership with DoubleTree by Hilton
    Hotel's Favourite
    Reviewed 16 February 2017

    We wanted to stay in Hilo due to its proximity to Volcanoes National Park. When we initially searched for hotels in Hilo they all seemed to be way below our standards. Luckily, we found out that the Grand Naniloa was newly renovated. We stayed in...More

    Response from GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Aloha Springblessing, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo...

    Reviewed 2 days ago

    This was our first time staying at the Grand Naniloa Hotel Hilo. We were a little reserved at staying here, because of the previous owner didn't do well at maintain the hotel. However, looking at the pictures online and our trust in the Hilton brand,...More

    Reviewed 3 days ago

    We stayed 2 nights in this hotel in Hilo for a visit to the volcanos. We upgraded our bookings for an ocean front as per room advice from Trip Advisors. Our flight arrived at 2:30 pm and after picking up the rental car we were...More

    Reviewed 4 days ago

    Great service, clean, fantastic location! We had a suite with an amzing view. Great view. A lot of reviews mention construction for the remodel, but seems to be complete in the main building. Parking wasn't great, sometimes had to park across the street. Small issue...More

    Review collected in partnership with DoubleTree by Hilton
    Response from GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Aloha FearOfJello, Thank you for taking the time to share your recent experience while staying at our hotel. We are happy to hear that you enjoyed your stay with us but have also noted some of your advice and will definitely take them into account...More

    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Pool
    • Hotel Amenities
    • Free Parking
    • Conference Facilities
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Golf Course
    Traveller (104)
    Room & Suite (46)
    Pool & Beach (9)
    Dining (3)
    Nearby Restaurants
    192 reviews
    .82 km away
    Hilo Bay Cafe
    1,058 reviews
    .77 km away
    Sombat's Fresh Thai Cuisine
    297 reviews
    .89 km away
    Ken's House of Pancakes
    1,896 reviews
    .81 km away
    Nearby Attractions
    Liliuokalani Park and Gardens
    605 reviews
    .48 km away
    Coconut Island
    438 reviews
    .42 km away
    Queen Liliuokalani Gardens
    168 reviews
    .54 km away
    Reeds Bay Beach Park
    31 reviews
    .60 km away
    Questions & AnswersAsk a question
    My sister & her husband will be staying at the Grand Naniloa for work purposes but it's also her birthday (not to shabby to have to work on your birthday while in Hawaii). They have an oceanfront room but what would be the best way to get a free upgrade to a suite? They are Honors Club.
    30 March 2017|
    Answer Show all 3 answers
    Response from arthurs702 | Reviewed this property |
    As a honors diamond member they put me in a nice one bedroom suite with soaker tub on the top floor (I booked a bay-view king room when I made the reservation). I don't think the hotel was full, however I did have to park... More
    Marianne J
    Does the hotel have an airport shuttle? Thanks!
    1 March 2017|
    Answer Show all 4 answers
    Response from Robert S | Reviewed this property |
    Unfortunately no
    Why do you "Grand Naniloa Hotel Property representative" pick and choose what questions to answer? Aren't all questions asked regarding your hotel important? It doesn't matter now, I think YELP better depicts my outlook of Grand Naniloa Hotel.
    22 February 2017|
    Answer Show all 6 answers
    Response from JimmyMc | Reviewed this property |
    I would agree with down2earth. This hotel solicits TripAdvisor feedback but seems to ignore most of it.
    Room Tips
    "Ocean View with Lanai"
    Mike G, 1 day agoRead review
    "higher floor are best. Get a room with a high room number"
    Robin U, 5 days agoRead review
    "Book directly with the hotel or other consolidator, not through Hilton as their prices are higher."
    overthehill79, 9 days agoRead review
    "Get a room in the Mauna Koa Wing if possible - you'll get a balcony."
    BowToTheRobots, 11 days agoRead review
    "upper floor if you don' t like noise, also walls are really thin"
    shopaddict, 15 days agoRead review
    "Look for more square footage if you have a choice."
    botanybabe, 15 days agoRead review
    "Ask for a 'Bay View' room."
    C J, 16 days agoRead review
    "Don't stay here."
    Tuchstone6, 20 days agoRead review
    "Go for the room with bay-way at a higher floor. It's worth the money!"
    PavelHa, 28 days agoRead review
    "The views from the corner rooms are breathtaking."
    Marion F, 28 days agoRead review
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