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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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23 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Kamuela
2 reviews
Reviewed yesterday NEW

Great renovated property. Beautiful location. The team is still brushing up on some Hilton programs but it was a great property and can't wait until it's renovation is totally completed, I will definitely be going back.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank TrishfromtheD
kailua kona, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We have stayed many times, wathcing this hotel go through fantastic transformation from one in very bad shape to a beautiful hotel in a really nice location. Staff is super friendly. When it is sunny, the views are world class.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William B
Portland, Oregon
Level Contributor
7 reviews
4 hotel reviews
Reviewed 3 days ago NEW via mobile

i wouldn't stay anywhere else. room is gorgeous. lobby is modern and open and fun. front desk friendly and accommodating. they let me check in hours early. my room is fabulous. white on white. floor to ceiling window overlooking bay. bed is cosy and looks like high quality bedding. also looks like they have kayaks paddle boards and bikes on... More 

Helpful?
Thank Mari L
Honolulu, United States
1 review
Reviewed 4 days ago NEW

The grounds of the hotel is very beautiful. The lobby is new and updated. Rooms are clean and it came with a microwave, refrig and coffee maker. It did not have iron to press clothing if you are here for a conference. A cookie was provided at check in, and the staff seem to be very accommodating.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank radf0rdr
Honolulu, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The Naniloa is recently renovated and I hope that the bugs are still being worked out. The staff did not greet us or help us with our bags, we asked to store some refrigerated items to be stored in their kitchen and was told the fridge was not working, the hallways smelled of paint, the toilets did not flush everything... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 638rodneyb
Honolulu
1 review
Reviewed 4 days ago NEW

The Naniloa hotel was beautiful and had been renovated very well. However, we encountered a front desk clerk by the name of "Marieta" who was extremely rude and had an attitude unbecoming of someone who was supposed to be acting professionally and welcoming to the hotel. She snapped at us and started arguing with one of our travelling guests and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Vladimir D
Hilo, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Did not enjoy my stay at all Nest of roaches in a brand newly renovated Hilton unacceptable. And when I complained to the front desk they told me "guest bring them in" seriously open only two weeks and infested already

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 765matildak
Kailua kona
1 review
Reviewed 6 days ago NEW

It was just ok nothing impressive nothing amazing and no extremely awesome service definitely not at that price maybe in a few years when all the renovations are done and the staff is better equipped it will improve

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 873melinday
Sao Paulo, SP
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

Almost missed the hotel for not being listed before in Hilton website. It is still under renovation, so several facilities are not available, including a time to be checked in and the price being higher in Hilton website. Nice staff and sure it will get better after a while. Anyway, the air condition system need to be improved: its very... More 

Helpful?
Thank Rubpy
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stopped here after a trip to Volcano. Terrible service. It looks like the hotel may be changing management... but a lobby bar with no menu, a bartendress that had no interest in actually selling or serving, and flat mixers and borderline spoiled fruit juice were disgusting. The total lack of creativity and problem solving was enough to ruin the experience... More 

Helpful?
2 Thank Mark O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $164 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 626 for good views.”
 of 5 bubbles TravellingCat2014, 17 Nov 2016 | Read review
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