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Castle Hilo Hawaiian Hotel

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1,617 Reviews from our TripAdvisor Community

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Showing 1,413: English reviews
Reviewed yesterday NEW

Modern, clean, safe area with lots of parking. I had a nice short stay at this hotel. There are not many in Hilo. The food in the little café is relatively cheap so I was able to eat at the hotel. The queens park next to it is great. Recommended.

Thank lmcq11
Reviewed 2 days ago NEWvia mobile

We sure loved the room. It was big and spacious. The staff was fabulous. They made it extra special. The view was horrible. There was a great big tree in our view. Don't stay in room 441. Other than that we did enjoy our stay.

Thank Sandra A
Reviewed 3 days ago NEWvia mobile

Sweet simple hotel. Nice and clean. Extremely friendly and accommodating staff. Sometimes parking is a little tight and there is no room service. Other than that I always enjoy staying here. Parking is free. Very local feel.

Thank Taimane L
Forfar, United Kingdom
Reviewed 4 days ago NEWvia mobile

Quick check in. Room was bigger than expected and bed really comfy. Couldn't get on to wifi but spoke to reception and this was quickly rectified. Friendly staff. Great parking facilities and it was free which was even better! Only issue were the coqui frogs! Loud isn't the word. We were on the 6th floor and could still hear them!...

Thank Sparky1071
Reviewed 4 days ago NEW

First time staying here. Staff was top notch. Very friendly and helpful. Nice hotel, a little dated. I read they are remodeling rooms. Ours was on the 5th floor seaside and didn't appear to have been remodeled recently. It did have a fridge but no microwave. Not a big deal but would have been a nice touch. Pool was large...

Thank Dan L
Honolulu, Hawaii, United States
Reviewed 5 days ago NEWvia mobile

We had the opportunity to stay at the Hilo Hawaiian Hotel and have dinner at the Queens Court Restaurant . Renovations and upgrades are evident which is nice that the hotel is doing. Clean comfortable guests are welcomed by a staff of hotel employees makes one feel welcomed and it makes the stay memorable!

Thank Sandy W
New York City, New York
Reviewed 1 week ago via mobile

We stayed here for 3 nights. Quick check-in process and location is close to the airport. Sucked that it rained on 2 days and hotel has 10 umbrellas to be shared amongst all the rooms. (More than 200). We had a broken coffee maker which we asked them to replace but they never did. Seems to be the most popular...

Thank Gautam B
Colorado Springs, Colorado
Reviewed 1 week ago via mobile

Unfortunately my stay here was not a planned one. I had to get my mom off of a cruise ship here in Hilo because she was sick. The local visitor center suggested I stay at this hotel while my mom was recouping at the hospital. It is an older property and could benefit from a little update but that being...

1Thank Cindy M
Asheville, North Carolina
Reviewed 1 week ago

We stayed here our first night, before heading to rental house near Kaopho tide pool. We wish we had spent 2 nights! our room was huge, a room with 2 queens then a separate dining/living room, with mini kitchen. We were on the 7th floor, on the end, had 2 balconies. We woke to the gorgeous sight of the bay...

Thank ashevillefab5
Mahwah, New Jersey
Reviewed 2 weeks ago

Can use some updating, clean and useful for my purposes landing after an all day trip from New York. Good crash pad. Not overly luxurious but serves the purpose to sleep and get some rest. Not a resort hotel by any means but decent.

Thank PeterHa1

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $209 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
25 days ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There some ocean view rooms that have no balcony.”
 of 5 bubbles danlB9328QP, 5 Dec 2016 | Read review
“bay side, high up, corner”
 of 5 bubbles ashevillefab5, 27 Nov 2016 | Read review
“All of the rooms are outstanding it doesn't matter where you are.”
 of 5 bubbles solette3936, 21 Nov 2016 | Read review
“Choose rooms overlooking the bay”
  • Afternoon view from our hotel room
 of 5 bubbles 502AnaP, 13 Nov 2016 | Read review
“Our room (728) was in the middle of the hotel w/ a great view. All of the ocean facing rooms have an excellent view on the higher floors.”
 of 5 bubbles 317marybethb, 12 Nov 2016 | Read review
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