Castle Hilo Hawaiian Hotel
71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
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US$167
Fully refundable before 15/06/23
US$167
Fully refundable before 15/06/23
US$198
US$136
Booking.comUS$167
PricelineUS$167
Agoda.comUS$198
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About
#4 of 7 hotels in Hilo
Location
Cleanliness
Service
Value
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Fishing
Business Centre with Internet Access
Parking
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
Location
80Somewhat walkable
Grade: 80 out of 100
26Restaurantswithin 1 km
8Attractionswithin 1 km
71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
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The rooms are dirty, the benches are stained and the carpets are filthy. The sheets had stains that looked like it never washed off from previous and the rooms had roaches! Mind you we had switched rooms already but I couldn’t tell which was worst. The ice machine was moldy on every floor. I don’t ever plan on staying here again.
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Date of stay: June 2023Trip type: Travelled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We always stay at the Hilo Hawaiian when we visit town from Kona. Great views of the bay, amazing restaurant on site (WSW), and great value at the kama'aina rate. Our only complaint was that our original reservation was for a king bed, and a king room was not available when we checked in. The front desk staff did an outstanding job and was able to get us into a king room that was being cleaned, so we only had to wait a short time. Mahalo for your excellent customer service. Lots of aloha during our stay.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
A fabulous Hotel, fantastic views and great service. We stayed here for 4 nights and we could hav stayed more we loved the hotel and Hilo so much. The hotel is located on the waters edge near Coconut Island and has a great restuarant, bar and swimming pool. Parking is free at the hotel and plenty of spots available. Short walk to the beautiful park next to the hotel and to coconut island acloss the bridge. Rooms are well appointed and very comfortable . We had an Ocean/Bay facing room (728) with 2 Queen Beds and balcony. Just wonderful. Would Recommend and stay here again loved it so much. Thank you Hilo Hawaiian Hotel for making our stay in Hilo so Wonderful. 10/10
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get a ocean/bay view room worth the extra $$$
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The staff wasn't very friendly. The bed sheets were dirty/stained. The vending machines did not work, on all floors. Ice machines were on every other floor. For the nightly rate you are better off at the Naniloa Hotel next door.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Cheap room. They pulled a bait and switch. I booked a king size bed and when I arrived they told me they didn’t have any more and that my selection was only a “request”. I couldn’t get a refund because I booked through a third party. Then they charged me an additional $60 as a resort fee.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent location and decent value when staying in Hilo. The Castle Hilo Hawaiian is next to the Queen Liliuokalani Park and overlooks "coconut island". The rooms facing the bay have an excellent view of Mauna Kea towering over Hilo Bay. Can't beat happy hour on your room balcony overlooking Hilo Bay. Pay the extra for the bay view rooms! The rooms themselves are pretty standard...clean, comfortable but not special. They do have a fridge so you can store from breakfast items. We had a good meal in the hotel restaurant. Pleasant staff.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Make sure you pay the extra for the rooms overlooking the bay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SMELLY ODOR!!!!!!!!!! DIRTY SHEETS PEELING WALL PAPER AND BATHTUB LOT OF SCRACH AND HAIR HOUSEKEEPING MANAGER SHE NEED TO BE FIRED SHES NOT EVEN CARE FOR GUEST SHE TOLD ME THAT SHE NEVER EVEN CARE IF WE WRITE A BAD REVIEWS IN HER WORKING PLACE IF I GO BACK HAWAII I NEVER GOING BACK IN THIS HOTEL
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was our second visit to Castle Hilo Hawaiian Hotel. We enjoy the family-friendly environment and the opportunities to see and hear birds and children from our balcony. We like the proximity of the hotel to parks on Banyon Drive, Volcano National Park and Mauna Kea. We liked the ease of walking down to breakfast and a couple of dinners at WSW Restaurant, where the food was good but service and preparation was inconsistent. Staff were all friendly and we enjoyed the view at the restaurant.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There is no food service from 11:00 AM until 5. We weren't told that. Since I did not have a car uber everywhere. I would of bought stuff at a grocery store. The rooms need work. All lampshades are starting to rot away. Black out drapes have rotted torn parts. The highlight of the hotel were the bartenders in the little bar, and the people at the outside desk that gets you transportation. They gave us lots of important info as where to go and where to eat. I asked the desk about food and they told nope no lunch service. Plus no machines. I ended up walking two miles to get food.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Shop for food before you go to the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There must have been new staff members behind the counter to check guests into their rooms. We changed rooms three times. Once, we were given a room with a king bed. We had reserved a room with two beds. So, we moved for the third time. The first room we were given was too close to the noise of the parking lot. The third room had two beds and was quieter so, that was the room we ended up with. It was okay, except the bathtub didn’t properly drain and the door handle was broken. We were told at check in there would be no room service. Granted, we were staying just two nights but, considering the “resort” fee we were charged ($29 a day), I would have expected someone would service our room. Each bottle of shampoo, conditioner and body wash contained only 1.35 fluid ounces! For two people for two days! And we received the following for our $29 per day resort fee: Local, toll free and long distance mainland calls; a local newspaper, if available (the Hawaii Tribune Herald); wifi; EVEN self parking!!!!!!!!, hand sanitizer in the lobby!!!!!!, a BFA Free Logo’d bottle (free advertising for the hotel, which we declined), use of a filtered water refill station, use of the fitness center, pool and sun deck and in room coffee/tea packet (one per day). One of the few pluses was you could print your boarding pass from a kiosk in the lobby. And there were no saves in the room, only at the front desk. This wasn’t clear when I booked the room. With the resort fee, the charge was over $200 per night. A disappointing experience. It is unlikely we will stay here again.…
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
US$185 - US$267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hilo hawaiian hotel, hilo hawaiian hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
286
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Frequently Asked Questions about Castle Hilo Hawaiian Hotel
Which popular attractions are close to Castle Hilo Hawaiian Hotel?
Nearby attractions include Liliuokalani Gardens (0.3 km), Coconut Island (0.3 km), and Reeds Bay Beach Park (0.4 km).
What are some of the property amenities at Castle Hilo Hawaiian Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Castle Hilo Hawaiian Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castle Hilo Hawaiian Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Castle Hilo Hawaiian Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Castle Hilo Hawaiian Hotel?
Conveniently located restaurants include Suisan Fish Market, Hilo Bay Cafe, and Sombat's Fresh Thai Cuisine.
Are there opportunities to exercise at Castle Hilo Hawaiian Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Castle Hilo Hawaiian Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Castle Hilo Hawaiian Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Castle Hilo Hawaiian Hotel?
Many travellers enjoy visiting Kaipalaoa Landing (2.2 km).
Does Castle Hilo Hawaiian Hotel have any great views?
Yes, guests often enjoy the harbour view available here.