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All reviewscoconut islandocean viewseafood buffetbay sidemauna keathe big islandbanyan driveliliuokalani gardensnational parkbit datedjapanese gardenbeautiful parkclose to the airporthotel restaurantan older hotelken's house of pancakesstayed one night
Located in a convenient location, by the seaside and in front of a nice and curious Japanese park, not far from both downtown and the airport. Beds were comfortable. Good value for the money. Plenty of parking spaces.
So the first room we had the bedding was disgusting. There was hair all over the sheets among other thins as well. We asked for new sheets so they gave us a new room. The new room we had was better in some ways I...More
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 2 weeks ago
Dear Valued Guest:
Aloha! I do apologize for the cleanliness of your room. I will address this with housekeeping and correct the individuals involved. Again my apologies for failing to meet your expectations.
We chose this hotel for the location and price. The open air lobby is a bit dated but hotel staff were friendly. Our room was updated and comfortable with a nice view of Hilo Bay. We enjoyed watching a large cruise ship navigate the bay...More
Hotel is in perfect location of Banyan Drive and views from balcony is awesome. We enjoyed our stay even though its raining all the time. Only discomfort we felt is there is no guaranteed parking for hotel guests, one marriage party in the Hotel took...More
The room was quiet, clean and nice. The balcony overlooking the waterfront was spacious enough for two chairs and a small table. Desk Clerk Kinohi was friendly and extremely helpful. The view of the bay was awesome with tide pools and island park.