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Castle Hilo Hawaiian Hotel

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1,651 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Hilo Hawaiian Hotel
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Showing 1,441: English reviews
Hercules, California
Reviewed 6 March 2013

We stayed three nights in January 2013. Parking was plentiful and best of all, free! Check in only took a few minutes. Hotel staff was friendly. We stayed at room 624. The room was pretty depressing because it looked so dated; it looked like a room that time forgot. Everything's old from the wallpaper to the carpet to the bedspread...

3Thank Fuchsiapower
Bettendorf, Iowa, USA
Reviewed 4 March 2013

As others have said - one night here is plenty! The outside is nice and the lobby lovely, but the rooms are sad. First, we were given the wrong room (2 double beds instead of a king) but that was quickly remedied. Our next room was large, but very sparse. It had a king bed - with a bedspread that...

1Thank karin h
Vancouver B.C. Canada
Reviewed 1 March 2013

I pretty well second the comments of the previous 3 reviews. It's OK - but the hotel has no "panache". It seems like management is content with being the best hotel in Hilo - even if that best is mediocre. Our room was fine (nice ocean view, but this (lowest) floor had no balcony. Like most Big Island hotels, no...

Thank Donalda W
Reviewed 1 March 2013

My husband and I stayed 1 night at the Castle Hilo in February, and thankfully it was only 1 night. This hotel is in dire need of renovations. Our room had dirty carpets and walls and the bathtub should be replaced all together. If this is one of the best properties in Hilo, then they are lucky for the lava...

Thank havefuninthesun33
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! At the Hilo Hawaiian Hotel although an older property, we pride ourselves on the cleanliness of our rooms, and I apologize for any oversights there may have been with your room. I only wish that we would have been notified so that we could have corrected the situation and made your stay more enjoyable. We will...

Kirkland, Washington
Reviewed 27 February 2013

It doesn't seem like there are many places to stay in Hilo. This hotel is probably one of the better ones but it really wouldn't be considered anything special on the mainland and certainly wouldn't be able to charge as much as it does for its rooms. Like Hilo - you only really want to go there for the lava...

Thank Don T
Reviewed 26 February 2013

We stayed here one night on our way around the big island. Staff were helpful and we liked the less touristy vibe you generally get in Hilo. Our room was large, okay and clean but circa 1970s. A heating/cooling unit refused to make heat - somewhat of a problem in rainy, cool Hilo. The beds and linens were motel-like, which...

Thank BostonWogga
Reviewed 26 February 2013

Hilo has few hotels to choose from but this is probably the best. The hotel is clean and has the basic amenities but you have to ask for things like hair dryers and ironing boards. If you have "preferences" like king beds, check in early. We made reservations months in advance and requested king beds. When we checked in around...

Thank DD2NoVa
Honolulu, Hawaii
Reviewed 26 February 2013

It's a pretty old property with musty carpets and rooms. It's a very basic hotel. The front desk personnel is nice and has the old time Hawaiian charm. If you need a hair dryer, ironing board, etc., pick it up at the front desk. Enjoy the view and location and make sure to bring an umbrella.

Thank omglol
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! I would like to apologize for any deficiencies you experienced during your recent visit to the Hilo Hawaiian Hotel. I will have the housekeeper check our rooms and refresh as needed. Being in the tropics and in an area of high humidity, musty rooms are indeed a challenge. We will do a better job in rotating...

Margate, United Kingdom
Reviewed 25 February 2013

right on the ocean the bar/restaurant have good views of hilo bay. rooms large, clean, beds comfortable, sea facing rooms have fridge, all have coffee maker with supplies replaced free daily rooms quiet, ac very efficient, full size bath. flat screen tv's with lots of channels totally non smoking, even on balconies - wonderful only complaint - the restaurant closes...

Thank ds999999999
Fortaleza, CE
Reviewed 24 February 2013

Hilo is a city with limited hotel options. Mostly B&Bs. This is the largest hotel in town. It's also older: it has undergone a renovation, but its architecture and rooms scream 1970s. The setting is nice. Based on reviews, we opted to pay more for an oceanview room and are glad we did. Wi-Fi does cost about $10-11, but the...

1Thank Sutter

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $174 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
2 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth getting the bayview lanai”
 of 5 bubbles 207kenn, 16 Jan 2017 | Read review
“Deluxe room with balcony was just a little bit more.”
 of 5 bubbles , 5 Jan 2017 | Read review
“rooms with ocean views are quieter.”
 of 5 bubbles Monkey022004, 4 Jan 2017 | Read review
“Book early to enjoy a lower price.”
 of 5 bubbles J133CFpetert, 29 Dec 2016 | Read review
“Above 3rd floor”
 of 5 bubbles NorthDakotaBound, 29 Dec 2016 | Read review
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