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Castle Hilo Hawaiian Hotel

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1,617 Reviews from our TripAdvisor Community

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Showing 1,413: English reviews
Elkhart, Indiana
Reviewed 23 January 2013

The hotel is in a great location on the bay. Rooms overlook either the bay, at a greater cost of course, or Banyan Drive. We stayed on the Banyan Drive side, which I don't regret, because of the view of amazing, huge trees. Most of these trees were planted almost 100 years ago by famous people like Amelia Earheart and...

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Thank LF62_12
New Jersey
Reviewed 22 January 2013

As the Hilo city is small, there are not many choice hotels to choose from and this Castle Hilo Hawaiian hotel is the decent choice for the price. The location is pretty good. We enjoyed the Banyan tree park surrounded by. The Parking is free and the internet is also free in the lobby. The staff is generous for any...

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Thank GGanji
Creston, Canada
Reviewed 18 January 2013

The staff are very courteous and helpful. The rooms were very dated and worn, but the view was amazing!! I would definitely book here again but make sure to have an oceanview room, it makes up for the renos needed.

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1Thank Ginny E
Newberg, Oregon
Reviewed 18 January 2013

The hotel is right on the bay, near the airport. Nice view, nice restaurant and very attentive staff. Hilo is a beautiful and friendly place to visit. This hotel has very comfortable rooms at a reasonable price

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Thank Mgnart
West Palm Beach, Florida, United States
Reviewed 14 January 2013

This is a nice hotel, close to the town for eating etc, nice location with gardens and a great view over Hilo Bay. I had an Ocean View room, which was spacious and the King Size bed was comfortable. Despite being close to the airport (as all the hotels seem to be) the nose was not a problem... probably partly...

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Thank Stephen E
Auckland, New Zealand
Reviewed 14 January 2013

I found the front desk staff courteous and helpful. The room was clean, tidy and comfortable. Apart from a constant dripping sound from the outlet of its air conditioning unit and no hair dryer, it is a pleasant stay.

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Thank Algae88
Reviewed 14 January 2013 via mobile

Upon arrival, the hotel looked like a classic old resort & beautiful! At check-in the staff was friendly & informative. When we got to our room, the bubble burst. There was a musty smell, the room was very outdated with little maintenance. The carpets were stained and dirty, water marks all over the ceiling, wall paper peeling & marked up,...

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Thank Mmm1150
Houston, Texas
Reviewed 13 January 2013

My family and I arrived at the Castle Hilo Hawaiin Hotel on the evening of December 30th. We were given our room keys and headed up to our room. Upon entering the room, we noticed a slight musty smell. I immediately headed back to the front desk to notify them of the situation. Sean, at the front desk, gave me...

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Thank Victoria A
Ocala, Florida
Reviewed 11 January 2013

Great location, yet seen a finer day. This hotel looks as if it has stood still (and empty)in time since the 70-80's. The sliding doors are very old,rusted barely open and close- tacky draperies musty and falling off rods, lots of dust, as if they only vacumn around things, old old fashioned fabrics on old bedspreads. Everything needs a complete...

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Thank imgellen
Brisbane, Australia
Reviewed 8 January 2013

My sister and I were not sure about this hotel as some of the review weren't fantastic.We were pleasantly surprised. Our room was large, very clean. The ladies at the reception were great. The only criticism we had was the cost of the internet, at 25 cents a minute it was the dearest that we encountered. We encountered a problem...

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Thank JJones49

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $209 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
25 days ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There some ocean view rooms that have no balcony.”
 of 5 bubbles danlB9328QP, 5 Dec 2016 | Read review
“bay side, high up, corner”
 of 5 bubbles ashevillefab5, 27 Nov 2016 | Read review
“All of the rooms are outstanding it doesn't matter where you are.”
 of 5 bubbles solette3936, 21 Nov 2016 | Read review
“Choose rooms overlooking the bay”
  • Afternoon view from our hotel room
 of 5 bubbles 502AnaP, 13 Nov 2016 | Read review
“Our room (728) was in the middle of the hotel w/ a great view. All of the ocean facing rooms have an excellent view on the higher floors.”
 of 5 bubbles 317marybethb, 12 Nov 2016 | Read review
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