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We are not backpackers and do not usually stay at hostels. However, there are not many low-budget options around Kapa'a. We chose KBHH because of the location, cost, and good reviews.
We stayed in the blue lagoon private room, which has a large bed, a...More
Thank Christopher M
Response from Trak T, Guest Relations Manager at Kauai Beach HouseResponded 3 July 2017
Aloha Christopher, thank you for staying with us. the new larger " blade type windows just arrived and we will be installing them after the holiday and we are looking for better curtains more suitable for the tropics.
We hope you enjoyed Kauai and your...More
The Beach House Hostel is unique in many ways. There is a gorgeous view of the ocean and coconut trees and a long and wide lawn that can be enjoyed by all the guests. Secondly, the staff is amazing: funny, warm, patient, informed and accommodating....More
This place has some mixed reviews but I think it is all about expectations. There are limited hostels on Kauai and this place is pretty good. Great staff, location, sun deck, wifi, chill out area. There are little lockers to lock valuables away and the...More
Response from Trak T, Guest Relations Manager at Kauai Beach HouseResponded 7 May 2017
Aloha and Mahalo (thanks) for your great review; and yes our Whale Watching / Blue Lagoon views are spectacular from our 4 large view decks and all 4 dorms and 2 or our private rooms.
You made a good point about the sofa beds, yes,...More
Great hostel with great people, the staff was awesome! The staff designed a custom version of giant jenga for us all to play and we had a blast. My friends and I got up for a 5am hike to see the sunrise from sleeping giant...More
We had a wonderful time there and meet really cool people there. We sleep outside on the porch and can hear the ocean and of course the chickens. Kapaa Beach is really nice and clean and you can rent a bike to ride the way...More
1 Thank Richard v
Response from Trak T, Guest Relations Manager at Kauai Beach HouseResponded 17 April 2017
Aloha and thank you for your nice reply. I grew up in summers sleeping on a porch but the sound of the waves was too far away, here the waves, sunrise, and moonrise are right in back of the Kauai Beach House Hostel.
We are sorry you did not enjoy your stay on Kauai; but it is apparent that you have made an error on what hostel you stayed at. First off we have no “rattan” doors in our building anywhere; and certainly we would never allow... More
We are sorry you did not enjoy your stay on Kauai; but it is apparent that you have made an error on what hostel you stayed at. First off we have no “rattan” doors in our building anywhere; and certainly we would never allow them on a guest room due to their lack of privacy. You must have stayed at another hostel.
Please allow me to address some of your other concerns:
You complained of the hostel having mattress covers. Our hostel does have mattress covers. Mattress covers are used for sanitation and cleanliness as well as, as you yourself say, a way to prevent bed bugs from moving in as they live in mattress seems according to the internet. This is something we have fortunately never had the bad experience of having; but even many top hotel chains have suffered with these insects.
Hostels and hotels use mattress covers and plastic pillow covers for your protection as both peoples bodies and their hair give off things that can go through sheets and pillow cases; including hair and body soaps and shampoos and oils, and lotions. We go the extra mile (kilometer) and the extra cost of providing this extra protection for you as well as do the other hostel owners we know. Mattress and pillow covers are sold at bedding stores worldwide, perhaps you are unaware of this.
You mentioned clientele, to prevent un-kept people from staying at our hostel, we Reserve the Right to Refuse Service/lodging to any people we feel are unsuitable to our clientele based on their appearance or cleanliness or lack thereof.
You mentioned the other hostel you tried to book at was full, that sounds more like our hostel as we turn away people most every night due to how popular we are for many reasons besides our waterfront location.
As to our bedding, we use quality bedding, no holes are tolerated, and even a bleach mark on a sheet makes us remove the sheet from our inventory. As well we pull sheets from our inventory when they look a little worn as they are inexpensive when bought online and we choose only 100% comfortable cotton (NO POLYESTER).
It is possible that a guest may be given a double size top sheet for a single size bed but that is not much to complain about.
We are also very sorry if one of our guests keeps other guests up an night. This is an issue shared by any hostel dorm anywhere, there is no way we could know in advance if a guest snores or talks in their sleep. That is just part of the deal in a shared accommodation dorm room! However when it is brought to our attention that someone snores or is disruptive to other guests when sleeping or at any other time we offer them, based upon availability the option to move into a private room or leave our hostel and move to a hotel where such a person is better accommodated . We agree that it is unfair for guests to bother other guests at any time or anywhere at the hostel. Did you notify our staff of this person's sleep disorder so we could make an immediate change of their accommodation or direct them to a hotel?
Another reason that it is apparent that you are critiquing the wrong hostel is that you complain of no bathrooms on our 2nd floor, when in fact we have 4 bathrooms on the 1st floor and 2 bathrooms on the second floor adjacent to the accommodations.
You mentioned you moved from the hostel to a hotel. When you stay at a hotel on Kauai, unfortunately it is not a “little extra money” but usually no less than a few hundred dollars per night more for an inexpensive hotel.
We are fortunate to be set right in front of a Blue Lagoon and the ocean with whale watching views from all of our 4 decks and we are inside of Kauai’s largest community (Kapa’a Town) having walking access to 20 restaurants and shops and 3 super market grocery stores and shopping centers. We are not isolated, there are over 60 restaurants in Kapa’a Town.
Of course you are NOT expected to turn off the water while soaping yourself in the shower at our hostel, HOWEVER, this is the modern world, and of course saving water and lessening the burden on island water and sewage systems is prudent, and sane, and a critical issue in some parts of the world. We are an ecologically conscious hostel; and a portion of your cost of accommodations is being saved for installation of solar water heating and solar electric. As well, saving on your utility use keeps the rates down at our hostel in order to provide you an affordable stay on Kauai. Try to remember that everything costs more to bring to the near middle of the Pacific Ocean, including the costs for fossil fuel to burn to produce electricity.
Thank you for letting us bring this to your attention.
Aloha and Mahalo!
Kauai Beach House Hostel
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"first floor has more privacy, ground floor windows to the sea"