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The Westin Maui Resort & Spa, Ka'anapali

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2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (4358)
Room & Suite (1161)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 30/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Maui Resort & Spa, Ka'anapali
Updated 30/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 31 hotels in Lahaina
Location
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Service
Value
GreenLeaders GreenPartner
Commanding Kaanapali Beach, The Westin Maui Resort & Spa, Ka'anapali has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui. Elevate your stay to a room or suites in the newly-redesigned and completely transformed luxury tower. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Adult pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Wine / champagne
Poolside bar
Evening entertainment
Kids club
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English
Hotel links
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6457Reviews301Q+A100Room tips
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Popular mentions
Traveler6524 wrote a review 6 Dec
1 contribution
Run away, this place is a great example of how NOT run a resort. Rooms are dirty, we got a view looking at transportation containers, had to move 1/2 way through the trip. Beds are so soft that is like sleeping in the hole. Calling 'Express Service' is futile as there was never an answer.
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Date of stay: December 2021
Rooms
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded yesterday
Aloha I322BZivanb, First and foremost, mahalo for choosing to stay at our resort. We sincerely apologize for not meeting your expectations. We are known for our attentive, seamless hospitality, and we regret that you encountered issues in your guestroom and with our service. We assure you that we take our guests' concerns seriously, and we continually make efforts to improve our guest experience. It was an honor to host your visit, and we hope you will give us another opportunity to regain your trust whenever you return to Maui. With Warmest Aloha, Selawe Tau Director of Operations
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FCDFW wrote a review 3 Dec
Dallas, Texas66 contributions4 helpful votes
+1
I stayed here 1 week with my family during the summer. This was my 2nd time at this hotel. First off, considering COVID restrictions that were in place the hotel did a decent job of dealing with the crush of tourism. Pros: First and foremost, the resort grounds are incredible! The koi ponds, waterfalls, pools, and waterslides kept the kids entertained and provided a relaxing tropical vibe day and night. There's a separate adults only area with it's own pool and bar if you prefer peace & quiet. There were many activities that were scheduled during the week like Hawaiian dancing, and even a VW surfer van converted into a shave ice bar handing out free Shave Ice. Location is perfect...being next door to Whalers Village is convenient. This time around it was a bonus because many of the restaurants weren't taking reservations. It's easy to walk over, put your name on the wait list & then walk back when the table was ready. Having an ABC store next door was convenient as well. Hotel rooms are ok, nothing spectacular. I normally get upgraded with status, but not this time. It's all good though, the mountain views provide some beautiful scenery too. In terms of Bonvoy privileges, let's just say it was a bit on the light side. They did offer a Happy Hour with free Mai Tai's one day and free breakfast everyday, which was appreciated but honestly was a bit lacking in substance. Cons: The check-in line was chaos, zero organization in the line. No excuse for that one. Waiting for elevators could take a while, but given social distancing, not a shocker. The biggest issue by far was the daily struggle to find open deck chairs at the pool. If you don't save a spot by 7am you were pretty much out of luck. Hopefully that gets fixed in the future. It's not cool, going to a resort, getting charged that stupid resort fee, then not even getting a chair at the pool. Oh, one final tip. Don't fall for that Westin time share deposit thing in the lobby. I think it's a waste of $200.Spend it on a few drinks instead. They can't confirm or even look up availability when you put the deposit down and it's a huge pain in the butt to try to get something reserved. My advice, keep walking past that office. Overall, positive experience. I'd go back to this hotel again.
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Date of stay: July 2021
Value
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Room Tip: The higher floors are better as they clear the tree line. Standard deal applies here, stay away...
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 4 days ago
Aloha FCDFW, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Maui Resort & Spa, Ka'anapali. Mahalo for your generous comments regarding our beautiful property, and amazing ammenities. We are excited to share your kind remarks with our associates. We would, however, like to extend our apologies for the frustrations caused at check-in and for the long waits for the elevators. We will discuss your feedback with our associates as they are committed to enhancing each guests' visit with exceptional hospitality. Mahalo for being our guest, and we hope to welcome you back soon. With Warmest Aloha, Selawe Tau Director of Operations
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5stars2016 wrote a review 2 Dec
New York City, New York2 contributions11 helpful votes
My husband and I booked a room at the Westin for the first part of our honeymoon, not because we thought it would be nice, but because we could use points and save money. Sadly, this hotel didn’t even meet our low expectations. We came across some very friendly staff members — valet, bartenders, wait staff at the restaurant by the pool — and the spa was surprisingly wonderful. Otherwise, the title of my review basically summarizes our feelings about this hotel at its best. As other reviewers have mentioned, it’s pretty clear that the hotel could not care less about its guests. You are just one in a huge number of rooms, and you are reminded of that at every turn. The “special” honeymoon amenity we received when we checked in was a set of kissing swans made out of towels. There was also a welcome gift, of which we were informed by a phone call at 8am. If we wanted it, we could go down to the lobby and get it… and listen to the concierge try to upsell us with activities. If we wanted towels at the pool, we could exchange the cards we were given at check in for towels, which we had to return after use. If we wanted chairs on the beach, that would cost us. If we wanted late check out, we could maybe get it if we asked on the day of our departure… for an additional charge of $25 per hour. All of these extra charges come on top of a nightly room rate that far exceeds what the rooms are worth. The walls are like tissue paper — you can hear everything in the room next door. The rooms are also very small… so much so that it’s difficult to find space to put two suitcases where they won’t be in the way. There is only one sink in the bathroom, so if you have two toiletry bags, good luck drying your hair in front of that mirror. Not to mention, nothing was overly clean. The dust collecting around the outlet in the bathroom made my skin crawl. Also, the first night we arrived, after traveling for 12+ hours, we realized that the door to the balcony would not lock. Especially given that you could easily climb from one balcony to the next, this didn’t make us particularly comfortable. While the maintenance technician that came was very nice and was able to repair the lock, it took two calls to the front desk to get him to the room. Not ideal after a very long day of traveling. Given that we paid for this stay with points, we’re really just looking forward to leaving (this is how we’re ending our last night here). If I were one of the people who shelled out $800 or more per night, however, I would be LIVID. To charge that kind of money in return for dingy rooms and almost no hospitality is just unacceptable. If you want a luxurious, classy vacation experience in exchange for your hard-earned money… skip the Westin.
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 5 days ago
Aloha 5stars2016, Mahalo for choosing our resort as part of your honeymoon getaway and taking the time to leave detailed feedback about your experience. We extend our sincere apologies for your disappointing experience. We regret that you were not happy with our accommodations and hospitality. We assure you that we regularly review our rates to ensure we are competitive with other properties of the same caliber, and it is always our priority for our guests to leave with replenished spirits and everlasting memories. We are sorry this was not your experience, and your review will be shared appropriately with our leadership team. We are committed to exceeding our guests' expectations, and we are grateful for the feedback that helps us continually improve our hospitality. It was our pleasure to host you for this special occasion, and we wish you safe travels in the future. With Warmest Aloha, Selawe Tau Director of Operations
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Jason R wrote a review Nov 2021
1 contribution
Amazing time. Hotel was at low capacity during majority of our stay. Room in the Hokupaa tower was beautiful and clean. The Lanai was exceptional and staff super friendly and attentive. Highly recommend. The pool was great with a fun slide. As others have said the pool is cold. Take a minute to get used too. Refreshing when it’s so hot though. The ocean feels much warmer. Food and drinks by pool and bar area were fantastic. Tell the bartenders what you like and they make some creative drinks. The Saturday before we left an influx of people arrived and hotel got super busy. Was harder finding seats at the pool, bar area, and Starbucks had a line. If you come to any hotel thinking you should get special treatment because of your “status” you are going to have a bad time. It’s Hawaii, relax and enjoy it.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Jungle zip line, Kayak and Snorkel Olowalu bay, day at baby’s beach, maui atv adventures, blacks...
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha Jason R, Mahalo for your five-star review and for all the thoughtful things that you had to say about The Westin Maui Resort & Spa, Ka'anapali. We are proud to offer families a refreshing and relaxing retreat with upscale accommodations and amenities. We are delighted you loved our comfortable, fresh accommodations in the Hokupa’a Tower, along with exclusive access to The Lanai. Your comments regarding our hospitality were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to making more memories with you and your family on your next visit to Maui. With Warmest Aloha, Selawe Tau Director of Operations
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djkrun wrote a review Nov 2021
Chicago53 contributions60 helpful votes
We have stayed at the Westin Maui Resort & Spa many times over the years but this was our first visit since Thanksgiving 2019. This year's stay was for 8 nights. A few years back, the hotel was feeling a bit "tired" and renovations had begun. We are pleased to report that the place now looks and feels great! All of the public areas are now very fresh/new looking - and currently have extensive, beautiful holiday decorations. Our room was nice - average size, typical layout, good A/C and TV. However, the sliding glass doors and balcony provided an incredible view overlooking the pool area and then the Pacific and the islands of Lanai and Molokai - breathtaking every time that we looked out, even after 8 days. The hotel appeared to be quite full for Thanksgiving week but we were always able to find desirable loungers at the pool. The lobby area includes several shops, a (usually crowded) Starbucks, and several restaurants of varying price ranges. We had very enjoyable drinks and dinner at Hale Moʻolelo (medium/reasonably priced) - our table right along the beach-walk, while watching the sunset, made the event really special. Service from all of the staff was excellent throughout the week - everywhere, all of the time. A huge Mahalo! to Michelle De Guzman for her tremendous help and friendship throughout the week. We also received outstanding front desk service from U'ilani and Lori. We are counting the days to next year's Thanksgiving return!
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Date of stay: November 2021
Value
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Sleep Quality
Room Tip: Ocean view is worth the extra cost
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 1 week ago
Aloha djkrun, Mahalo for returning to stay with us at The Westin Maui Resort & Spa, Ka'anapali, during Thanksgiving week, and we appreciate your loyalty to our hotel. It is gratifying to read you loved our Holomua enhancement project and the energizing views from your intuitively designed guestroom, as well as dining at our on-site restaurant, Hale Moʻolelo. We are also elated to know you were thoroughly pleased with the exceptional service provided by our associates, and we will share your kind words with Michelle, U'ilani, and Lori for the work that they are doing daily. We look forward to welcoming you along with your family again for another memorable experience. With Warmest Aloha, Selawe Tau Director of Operations
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PRICE RANGE
US$465 - US$829 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin maui resort and hotel lahaina, westin maui hotel, westin lahaina, westin maui resort and spa, westin maui resort spa, lahaina westin
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
769
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Frequently Asked Questions about The Westin Maui Resort & Spa, Ka'anapali
Which popular attractions are close to The Westin Maui Resort & Spa, Ka'anapali?
Nearby attractions include Maui Escape Rooms (0.2 km), Whale Center of the Pacific (0.2 km), and Wailele Luau (0.1 km).
What are some of the property amenities at The Westin Maui Resort & Spa, Ka'anapali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Maui Resort & Spa, Ka'anapali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Maui Resort & Spa, Ka'anapali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Maui Resort & Spa, Ka'anapali?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Maui Resort & Spa, Ka'anapali?
Conveniently located restaurants include Island Vintage Coffee, Leilani's On The Beach, and Hula Grill Kaanapali.
Are there opportunities to exercise at The Westin Maui Resort & Spa, Ka'anapali?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at The Westin Maui Resort & Spa, Ka'anapali?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Maui Resort & Spa, Ka'anapali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Maui Resort & Spa, Ka'anapali?
Many travellers enjoy visiting Old Lahaina Courthouse (4.7 km), Lahaina Jodo Mission (4.2 km), and Wo Hing Temple Museum (5.0 km).
Does The Westin Maui Resort & Spa, Ka'anapali have any great views?
Yes, guests often enjoy the ocean view available here.