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Westin Maui Resort And Spa

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#17 of 32 Hotels in Lahaina
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Westin Maui Resort And Spa
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4,879 Reviews from our TripAdvisor Community

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Showing 4,673: English reviews
Reviewed 4 August 2013 via mobile

Our travel agent booked us here for our first Hawaiian vacation. The room was very shabby and not very clean. There also were signs of a fire in the room. Smoke stains were on the walls. The interior hallways and rooms need some updating. The staff is hit or miss. Most were unfriendly. Some of the bartenders were very good....

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Helpful?
2Thank SFeuer
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Your first Hawaiian vacation should not be one of which you experienced. Please accept our apologies for the condition of room that your were assigned in. As such, we would be delighted to discuss in further detail of your stay and gain more insight of the room you stayed in and its condition. We have sent you a private message...

Charlotte, North Carolina
Reviewed 3 August 2013

WE arrived at the Westin with our son who has autism. We then discovered that the westin had placed us in a room directly below the construction that was going with with their remodeling. Our son would not be able to handle the constant hammering and drilling that was going to be happening right above our room. We talked to...

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2Thank Melissa M
San Rafael, California
Reviewed 3 August 2013

We spent six nights at this hotel and had an awesome experience. We got a spectacular ocean view room via Starwood upgrade (I'm platinum). The highlight of this trip was meeting Ronzi, the ukelele playing valet. He noticed my 18 year old son's uke upon check in and quickly grabbed his uke and started jamming with my son. He ended...

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1Thank Jim P
Reviewed 3 August 2013

Our trip was made special by Ronzi- Service Express Attendant. By far the most knowledgeable about the island and local scene. He made our trip and we will be back to see him! Thanks Ronzi see you soon! Alex and Heidi

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1Thank HeidiandAlex
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Ronzi's "Aloha Spirit" certainly makes everyone feel at home. Thank you for recognizing him. We'll be sure to let him know of your kind words. We appreciate you taking the time to share your experience with us and we hope to welcome you back to The Westin Maui soon.

San Diego, California
Reviewed 2 August 2013

I am a long time Starwood Preferred member (12 years Platinum and lifetime Gold) so I have a vast amount of experience with Westin properties. In fact we have stayed at this very Westin two years ago and had such an amazing time we decided to come back this year on a girl's trip. We arrived and checked into a...

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Helpful?
14Thank dsthomas65
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Aloha dsthomas65, First and foremost, please accept our sincerest apologies for the number of service shortfalls that you experienced. Please know that this is not representative of our standards. We are grateful that you have allowed us to personally speak with you and resolve these issues. We have also already taken measures to prevent this from happening again in the...

Auckland Region, New Zealand
Reviewed 2 August 2013

Stayed at the West Maui in July for 4 nights. It was our Honeymoon and they gave us a free bottle of wine which was really nice. Rooms-We booked a Ocean View room and the lady asked us if we would like to be on a high level which we thought would be great! Very Bad choice and very disappointed...

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2Thank Lisa D
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Aloha Lisa D, Mahalo for your review. We recognize that we provided a less than perfect stay for your honeymoon celebration, and sincerely apologize. Under the circumstances, we would like to congratulate you and your husband on your nuptials. We wish you all the best and hope to welcome you back to a refreshed and renewed experience for you to...

Buffalo Grove, IL (Chicagoland)
Reviewed 1 August 2013

First off, this is located in the prime area on Kaanapali Beach, between the Hyatt and Sheraton, right next to Whaler's Village, which is a shopping area. The Westin is currently undergoing renovations, but we didn't experience any disturbance from it. The grounds are very beautiful. There are tons of waterfalls, swimming pools and a big slide that the kids...

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Thank Lori_Ling
San Francisco, California
Reviewed 31 July 2013

HORRIBLE EXPERIENCE! I was here on my honeymoon and thought that we will have a relaxing time, thought wrong! First, we got stuck in a double bed room even though we requested a king bed beforehand. The bed was way too small both me and my hubby. On top of that, there were doing construction in the hotel that starts...

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7Thank Milana F
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Aloha and thank you for your review. Please accept our apologies that we were unable to provide you with a positively memorable stay. Your feedback is important to us, and we have taken it into great consideration. We hope that we are able to make this up to you when we have a refreshed and renewed Westin Maui experience to...

Borehamwood, United Kingdom
Reviewed 31 July 2013

Contrary to other reviews, I was surprised to see that this hotel didn't have such high a rating! We stayed here July 2011 for our honeymoon, for 6 nights, before moving on to Waikiki. The hotel was great. It was big, airy and had superb grounds, including the pond section in the lobby and excellent swimming pools. The restaurant was...

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1Thank IanTiff
WestinMauiAmbassador, Guest Experience Manager at Westin Maui Resort And Spa, responded to this review

You don't have to convince us any more that you had an excellent time. We are so excited to have read your review and can't wait to share your kind words with our staff. We couldn't be happier to have shared in your celebration. Thank you for choosing us as your honeymoon celebration destination. Let us know when you are...

Glendale, California
Reviewed 30 July 2013

We like this resort for the location, pools, slides and definitely a different resort feel from what is offered nearby. We like to stay hear before or after our week stay at the Westin Villas. Definitely a busy place with birds, nice restaurants and cabanas

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Thank travelshooter71
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

We are delighted that you were able to enjoy two distinctive experiences at the oceanfront resorts of Westin Maui and Westin Villas. Until your next Maui visit, stay well.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 

Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Region: United States > Hawaii > Maui > Lahaina
Price Range: $510 - $920 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Reservation Options:
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina
Hotel Style:
#6 Luxury Hotel in Lahaina
#6 Business Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Westin Maui Resort And Spa staff and other travellers.
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Questions? Get answers from Westin Maui Resort And Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we loved the mezzanine level. Could walk up or down if you weren't carrying a lot of stuff, and the waterfall view was amazing.”
  • mezzanine king. very comfortable. Had a bar fridge (empty) to store your own wine and beer in.
  • view from the mezzanine room!
  • Mezzanine rooms are the first floor you can see. Huge balconies compared to the other floors.
MissAntarctica, 21 Apr 2017 | Read review
“541 has a beautiful view, 631 has a view of the trees”
844teresas, 20 Apr 2017 | Read review
“No bad rooms, but the rooms on the ocean side offer sweeping views of the Pacific and other islands, as well as the pool and courtyard.”
  • sunrise
sandyaqh, 19 Apr 2017 | Read review
“Northside beach tower has great view of ocean and mountains.”
Dragisic_CHI, 17 Apr 2017 | Read review
“Stay away from west facing Ocean Tower rooms as they look over the mall and a little loud at night.”
F1871FHmattc, 8 Apr 2017 | Read review
5 of 5