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Westin Maui Resort And Spa

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#19 of 31 Hotels in Lahaina
Certificate of Excellence
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Westin Maui Resort And Spa
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4,648 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Maui Resort And Spa
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Showing 4,450: English reviews
Issaquah, Washington, USA
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 November 2012

My husband and i got married here! Gorgeous resort, incredibly family friendly, but there is also a great "adult" pool area, and the property itself is a lovely and elegant. The rooms are fairly small, but comfortable with the Westin "heavenly beds", granite vanity, nice views. The rooms with the "garden view" are typically not as great, as they sort... More 

Helpful?
1 Thank monicajohns
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Congratulations! We are delighted you chose Westin Maui to begin a lifetime of memories. Your kind comments are much appreciated as it helps us in our efforts to further improve and innovate our services and amenities. We look forward to welcoming you back on your wedding anniversaries and any special occasion to celebrate a blissful life together. Warmest aloha… More 

Eugene, Oregon
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 November 2012

Pros: Great Kaanapali beach location close to whaler shopping and restaurants. Cons: Very poor customer service, the rooms are less than desirable, depending on the room you get the bathroom area is very small and rooms are small. Construction noise, and no Internet on the 7th floor. Mind you this is one of the more expensive kaanapali beach hotels. I've... More 

Helpful?
2 Thank LoveMeSomeOceanBlue
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for your kind feedback. We regret that you found your stay with us less than memorable. Please be assured that our associates work very hard to create a personal and renewing experience for each guest, regardless whether one is a Starwood Preferred Guest (a free membership program). We would certainly like to connect with you to learn more. Do... More 

Philadelphia, PA
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 November 2012

We traveled to the Westin Maui in the beginning of October. Overall, we had a nice time at the Westin, however, the hotel is not what I expected from a Westin. On the surface, it looks nicely maintained and the grounds are nice, the pool is nice and clean and the beach was great. The rooms and the hotel building... More 

Helpful?
1 Thank staishnjoe
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

While we would have loved the opportunity to learn about your stay prior to your departure to enable us to create a distinctive renewal experience, we appreciate the time you had taken to share your personal feedback on TripAdvisor. Rest assured that we will continue to extend genuine island hospitality complemented with Westin’s inspiring touches. We look forward to delighting... More 

Los Angeles, California
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 November 2012

We love the Westin Maui. It continues to be our favorite resort on the island even after 15 years of vacationing! The staff at the Westin Maui is superb. We were greeted as we parked our car and greeted again upon entry to the hotel lobby. Ronzi helped us take our luggage up to our room. He was such an... More 

Helpful?
2 Thank mikellh
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Aloha Mike! Thank you for recognizing the exceptional services extended by Ronzi and Ono Bar & Grill bartenders (Guy, Keoki, Jermone and Junior). We truly appreciate your kind comments and look forward to creating more delightful experiences on your next visit. Malama pono (take care)! More 

Bolzano, Italy
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2012

Its an ok place. In general the Kaanapali beach (where hotel is located) is full of old, rich, white, people spending their calm days here. So if you are into this kind of thing, then its your place. You can expect higher prices, touristic attractions, very calm atmosphere. Rooms are smallish and please make sure you have a view to... More 

Helpful?
Thank mumas97
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Many have raved on the pristine setting of Ka’anapali Beach which was once voted the Best Beach in North America. We are truly sorry that you did not have a similar experience particularly with a myriad of activities within walking distance of the resort including kayaking, stand-up paddling, scuba diving, para-sailing, catamaran sailing adventures, golfing, Polynesian luau dinner show, shopping... More 

Taipei, Taiwan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012

Overview: We can't say enough about our experience at the Westin Maui during our November vacation. There are a number of things that made it memorable, but what truly made our experience was the hospitality at the front desk. Her name is Grace and she was FABULOUS! Our first night we checked in late (11pm) and was given our room... More 

Helpful?
1 Thank Rebekka S
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for taking the time to write this glowing review. We are truly fortunate to have outstanding associates like Grace who provide exceptional service and create unforgettable memories for our guests. We will be sure to share your comments with her and look forward to welcoming you back. Stay well! More 

KCMO
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 November 2012

Our family spent 5 nights at the Westin Maui at Kaanapali beach this past August (2012). It is a fairly large resort but very, very nice. Several pools, a water slide and one of the best beaches in the world. It's also a short was up the beach from the Westin to one of the best snorkeling sites in the... More 

Helpful?
1 Thank sbinkc
Toronto
1 review
Reviewed 4 November 2012

Stayed here for our honeymoon. I was very disappointed with the service. Staff at the front desk moved like turtles. They had an average of two staff working and an average of 5 people in line. Moreover, the rooms were outdated with used towels. The cleaning ladies did not clean, it was surface cleaning. The annoying and disgusting part was... More 

Helpful?
Thank Kellythetraveller_12
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Aloha Kelly - We truly apologize for the inconveniences you have experienced as they are not representative of our standards. Rest assured that we have shared your important feedback with our leadership team. Thank you for providing us with this valuable review. We hope to welcome you back to the islands. Mahalo. More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 November 2012

We stayed at the Westin Maui in October of 2012 and upon arrival the line at the lobby desk was a couple of families deep and they only had one person working the front desk. They definately could have used about 2 or 3 more employees working there. Our room was not ready. We arrived at 3pm and they told... More 

Helpful?
1 Thank C H
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Mahalo for sharing your valuable review with us on Tripadvisor. As your feedback is very important to us, we have shared them with our leadership team. We appreciate your comments and hope to renew your spirit upon your return. Aloha! More 

Westmount
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 November 2012

My husband and I spent 6 nights at the Westin Maui in October as the second week of our honeymoon. Upon arrival we waited in quite a long line up to check in. Once in our room we immediately noticed the noise and banging from the construction going on. There was also a notice in our room stating that the... More 

Helpful?
1 Thank 485jwd
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review

Congratulations on your union! We sincerely apologize for the inconveniences you experienced and have shared them with our team. We are delighted to know that you enjoyed our Wailele Polynesian Luau. We hope to welcome you back to the islands soon. Warmest aloha from The Westin Maui Resort & Spa. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 

Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Region: United States > Hawaii > Maui > Lahaina
Price Range: $454 - $967 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Reservation Options:
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina
Hotel Style:
#6 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#8 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#17 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Westin Maui Resort And Spa staff and other travellers.
88 questions
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Oak Park, California
over a year ago

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Questions? Get answers from Westin Maui Resort And Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach Tower, higher the better”
 of 5 bubbles 437MatthewC, 3 Dec 2016 | Read review
“we had mountain view, and on the 7th floor that was fine, maybe not good for lower floors”
 of 5 bubbles 568cherh, 29 Nov 2016 | Read review
“Naturally a room with an ocean view is always preferred, especially for sunsets. Near to elevator is also an advantage.”
 of 5 bubbles roberti213, 28 Nov 2016 | Read review
“If you have kids, do yourself a favor and book a suite if you can afford it. Better yet try to get a Westin Villa instead.”
 of 5 bubbles 887danielaa, 27 Nov 2016 | Read review
“Beach towers are probably better”
 of 5 bubbles markh2312, 24 Nov 2016 | Read review
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