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Sheraton Maui Resort & Spa

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2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 13/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Maui Resort & Spa
Updated 13/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 31 hotels in Lahaina
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Pu‘u Keka‘a (Black Rock) sets the scene for 23 lush acres on Ka‘anapali Beach, the home to Sheraton Maui Resort & Spa. Our family resort in Lahaina, Maui, Hawaii features guest rooms and suites with gorgeous views of the ocean, many looking over our sister islands, Lanai and Molokai.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English
Hotel links
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FREQUENT-FLYAH wrote a review Nov 2021
New York City, New York56 contributions21 helpful votes
+1
I’m selective in my reviews because not everywhere I go is worth writing about but here’s some info for those considering coming here as I sure wish I had known what I know now before booking this reservation as a Marriott Bonvoy member. Please refer to the enclosed photos as well. Overall, this was not the experience I was expecting for the money paid. The checking-in process leaves a lot to be desired, i.e. no one came out to greet us and get our bags out of the cab, no one gave us a good overview of the hotel, instead they just direct you to some maps using QR codes. I know COVID got rid off a lot of things but hospitality shouldn’t be one of them and other establishments and sectors have found ways around this to make customers’ experience pleasurable in spite of this. The bathroom is just standard. No rain shower or extra room or storage area for average sized Americans (this is not Europe people) very surprising again for the rate paid. Also not enough hooks to hang things especially for two people. By the way, for your daily room rate (Room charge premium retail) the following four taxes and fees are automatically tacked onto your bill each night: * GET tax 4% + * TAT tax 10% + * County tax 3% + * “Resort Charge $35 + tax $41.10” Thus, it was quite a surprise to see what a standard room offers you for the money paid. We were on a high floor with a king size bed and the room had a safe and narrow balcony for hanging your bathing suit or towels as I saw others do. Though to the hotel’s credit the bed was very firm and the water pressure was decent but… then the location of the room was somewhat near the elevator & stairwell so if you’re a light sleeper like me recommend you bring earplugs or you’ll be subjected to hearing the incessant dinging of the elevator call button & stairway door slamming throughout the night. Imagine shelling out +/- $10K for your week & half stay to find out that you’re not done paying for everything you’d like to do while vacationing. Now of course, I understand that scuba gear, snorkeling gear, and the food costs alike are incidentals to be expected when one is staying as a guest in a hotel. However, for a four-star hotel I found that the sheraton maui resort & spa was by far gouging guests for things as basic as lounge chairs! I mean when you come here (outside of visiting around) one would expect to be in the sun either by the beach, pool or both (am I right?). So imagine our surprise to discover that there are only 14 palapas (for shade) on the poolside property, which are first come first serve (not ideal but alright). Now if you manage to snatch one in time then be prepared to watch your lounge chair between the hours of 8am and noon otherwise the hotel has their staff actually surveil your lounge chair and will “tag it”, so if you’re not back within an hour all your personal items get taken to the towel hut and your lounge chair (& gulp scarce palapa) which you got up way too early to snatch up — are forfeited! Kind of like having to feed the meter. I don't know about you, but that’s not exactly how I imagined spending my hard earned vacation time. Now this policy is randomly enforced because the week before it wasn’t but once the sheraton maui resort & spa deem the hotel at higher capacity, well get ready to not enjoy your vacation by worrying if you’ve been away from your lounge chair for over an hour instead of spending time in the ocean, or whatnot. That said, this is allegedly done to avoid people saving seats with their towels early on in the morning so the hotel says, but other establishments have found better ways around this ghetto crap. Of course the sheraton maui resort & spa has come up with their own “ingenious” solution to guests’ shaded lounge chair scarcity inconvenience (coincidentally which they themselves created) they “generously” allow you to buy a dilapidated and uncleaned casabella for $60/day (which doesn’t cover your legs so you’ll likely resort to hanging towels just to get some needed shade), or better yet a cabana for $200/day, or if you prefer the beach and you want shade it will be $88.54 per day for a Sheraton umbrella!! (Although the sign says $85, our bill was charged $88.54). Super deal, am I right? Meanwhile the real customer focused solution to this would be to just remove the 12 cabanas and 11 casabellas and replace all that poolside real estate with FREE palapas so that guests don’t have to squid game with each other for free lounge chairs (offering needed shade) each morning thereby allowing the staff to actually focus on more important matters than bickering unhappy guests who had the misfortune of discovering the enforcement of this inane rule. But who cares right, management sits in their ivory tower issuing pointless policies, which the poor staff have to execute rather than concentrating on more efficient things. As a manager myself, I know that management’s job is to remove obstacles for their staff & not to create them. Further management shouldn’t be hiding behind dippy policies & procedures — that’s what the gov’t is for ;) I estimate that eliminating these “add on” casabellas and cabana seats might cost the hotel about $3,000 in revenue a day but would result in a better customer experience & therefore bigger payoff in repeat customers rebooking at the hotel. Then again how much are they making off of those paid loungers if they remain mostly empty? (I counted 11 Casa Bellas times a $60 daily rental = $660 and 12 ALll Deck Cabana at $200 /day = $2,400/day=$3.060.00 total). I’m not being cheap here, but this in my opinion is not fair & reasonable. At the risk of sounding like AOC, the sheraton maui resort & spa certainly could afford to give their guests a better experience at the pool and beach than to bilk them with unnecessary add-ons similar to a cell phone contract. The sheraton maui resort & spa certainly knew to take our non-refundable deposit money seven days before arrival but conveniently neglected to reveal what was to await us cost-wise once we got here with their mafia tactics. (Shade will cost ya extra wink wink). Meanwhile the daily resort fee of $41.10/day apparently doesn’t afford this “poor Fortune 500 establishment” enough latitude to offer their hardworking guests a lounge chair with shade each day. Meanwhile I observed that the casabellas and cabanas (that guests needed to pay extra for) did stay empty for most of our stay because why would a guest wish to pay extra for a seat every day after they’ve already shelled out all that dough for their hotel stay? And before I get back a corporately construed word salad response from the hotel, I called Philip (the manager) per the # provided to me by Ciera (note included in picture below) when I first had my seat tagged. Shocker, he never called me back. What’s interesting in all of this is that the hotel is located right by the public beach (it’s my understanding that all beaches here are public) but the sheraton sure doesn’t mind when others from outside the hotel come by & use the property’s shower or other table chairs nor do they bother to clean the pool and grounds each night. You care bout COVID you claim!? Seems they prefer to police only the guests. Not sure why that is… Moving on, the concierge are useless. Don’t even bother with them! They could be easily replaced with kiosks or iPads and no one would be able to tell the difference in the quality of customer service. I personally observed them deliberately confuse the heck out of a father trying to figure out how to travel around the island just to get him to stop bothering them. They drew some shoddy map spoke really quickly throwing names of places around (here’s your hat what’s your hurry). Overall very inattentive and just ready to not do anything for the clientele. I mean it just avoid them like the plague. They do about as much as a potted plant. I felt like I was at the DMV. They demonstrated zero initiative to help anyone but to just to pass the buck. Our situation was simpler yet we had to take care of it ourselves. They are concierge in title alone and not ability/effort. BUT the new lady Sheyla from the welcome center, was very nice although she’s not the concierge, but given her attitude & energy she probably should be, just to replace those other two automatons. Then the food was weirdly disappointing especially by the pool. Quite bland and akin to kids menu seasoning. Also, appeared to be some internal issues between some of the servers and the head chef who we were told by one of our servers “is messing up the orders today.” The subpar food is quite overpriced (as a foodie I don’t mind paying for great food but this was just not it). Four shrimp (not prawns) with colorful slaw will set you back $16. Overall, no frills save for maybe like two things. Also as a pescatarian I expected more seafood offered by the hotel’s restaurants. To add insult to injury the breakfast line was especially long… c’mon no one wants to waste their precious vacation time waiting in line, that’s what the airport is for ;) The “fancy” restaurant Coral Reef was just alright & offered only two pre-fix options (appetizer and main course) or three course with dessert working out to $74/person and $84/person respectively. That was it. Food wasn’t memorable at all but service was great thanks to Anthony. But the hosts make sure that customers review the menu and prices before they’re sat down because they’ve been yelled at before by unhappy guests since things are so pricey for no justifiable reason. Now the good… the location of the hotel is very scenic & right on a beautiful public beach right by the famous black rock, off of which some spend their days jumping at their own risk or watching others jump. There’s a lot of underwater wildlife to watch here via snorkeling or scuba diving but you should probably bring your own snorkeling equipment (prices included in photo below). The hotel also has a decent convenience store but like in the airport you’ll get gouged. For example they charge $21 for an 8oz sun bum sunscreen so recommend you bring your own. The hotel gives you a water bottle that you can refill throughout the hotel with their tap water locations (picture below). Last but not least, the housekeeping staff are EXTREMELY helpful, courteous & attentive (perhaps they should train the concierge? Hint hint) The following staff are OUTSTANDING, were a delight to speak to, & were integral to keeping everything moving! 1 Liza server Mai Tai 2 Jaime beach setup with shovel, towel hut, etc. 3 All staff at Sandbar & associated bartenders 4 Lea towel hut 5 Jules server Mai Tai 6 Shawn towel hut 7 Mike towel hut 8 Lealani towel hut 9 Anthony at Coral Reef In summary, this was our first time in Maui & we were disappointed by the sheraton maui resort & spa and would NOT come back. We have been to many places around the world and though admittedly beautifully situated, the sheraton maui resort & spa simply did not cut the mustard. But the good news is that there are PLENTY of other establishments around here to consider for a better value and you can just walk along the beach to get to your blackrock destination and use sheraton’s amenities that other guests are paying for — just not their lounge chairs between the hourse of 8am and noon! lol! In my humble opinion, your hard earned money just does not go far enough in the sheraton maui resort & spa, and so if upon departing you don’t wish to be one of those visibly angry looking guests, bitterly grasping their hotel bills at the checkout line, I recommend you choose your hotel wisely by passing on this one.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded today
Aloha FREQUENTFLYAH, Mahalo, for sharing your feedback on your recent stay at our resort. We are deeply regretful that your experience at our resort and the quality and value of our rooms did not exceed your expectations. We sincerely apologize for this, as we always strive to ensure that our guests leave Maui with positive memories of their experience. We appreciate you taking the time to share your insights with us, which will be shared with our management team to serve future guests of the resort better. Mahalo, Kalai Asuela, Guest Experience Manager
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retirede67 wrote a review Nov 2021
New York City, New York18 contributions2 helpful votes
Don't want to give a lot away, I was so pleasantly surprised with our week long stay. Just the right amount of busy and relaxation. Cant say enough good things about the Staff. every one we contacted was a pleasure. there was some rehab construction going on and they made me feel like they did everything to minimize views snorkel drinks sunset all 5 stars!
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Date of stay: November 2021
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Room Tip: of course. facing the pool and beach are incredible
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JoeA-Austin wrote a review Nov 2021
Austin, Texas45 contributions57 helpful votes
The hotel is situated on one of the top Maui beaches . Great location if not perfect. It is an older hotel but they kept it very well. This hotel offers all of the conveniences, amenities and fun activities you came to Maui for. When you stay at this hotel, you DO NOT have to drive all over Maui for the best beaches and activities you came to Maui for. There are other fancier Marriott properties in Wailea (we were there to look..), but the Sheraton Maui offers much more than a fancier (and newer) resort/location. If you want FUN, stay at Sheraton Maui. I was also VERY impressed with their service during my stay. When we needed a few things in our room they sent their staff immediately. We called the front desk and via Bonvoy chat, then hotel staff showed up at our door within minutes of the requests. Overall I think Sheraton Maui offers the best location, amenities/activities, value, and service in Hawaii. I highly recommend the hotel and would definitely stay here when I’m in Maui again. Last (great) advice, DON’T rent a convertible when you are in Maui. I saw people in convertible rental cars just being miserable under the HOT sun while stuck in traffic. I have never seen any locals driving convertible vehicles.
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Date of stay: November 2021
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Room Tip: If you want the full ocean view from your room, you may need to choose Ocean FRONT rooms.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 days ago
Aloha JoeA-Austin, Mahalo for sharing your thoughtful feedback with other travelers. We agree, our convenient location is perfect for exploring all that Maui has to offer! We are delighted that our associates could enhance your stay with us and that you enjoyed so many of the fun activities during your stay. Mahalo for choosing Sheraton Maui Resort & Spa, and we hope to have the pleasure of welcoming you back soon. Mahalo, Kalai Asuela, Guest Experience Manager
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Darcy B wrote a review Nov 2021
Hillsboro, Oregon7 contributions
Nice hotel with a great location. I've stayed here before and will most likely stay here again. I did have a few concerns after my recent visit. Keep in mind when booking that oceanfront means back behind the pool, cabanas and very large lawn area so you're not super close to the ocean. I've stayed in an ocean view room before so I'm not sure the price of oceanfront was worth it. The grounds could use some sprucing up (plants outside of lanai's are dead) and the Casabella's could use replacing. Our first one had a broken lounge chair and several had broken straps to adjust the shade (you had to tie and untie each time to adjust the shade). I mentioned this at check out but certainly wasn't offered a refund. When picking up your towels at the pool they'd hand you a wristband, however, in 4 days we didn't see anyone checking for wristbands. Over the weekend we saw a few groups of teenagers come from the beach and jump in the pool for a swim (some fully clothed) and nobody checked for their wristbands. I understand businesses are short-staffed so didn't say anything. The WiFi was pretty slow. That being said, you just can't get a better location on Kaanapali Beach.
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Date of stay: November 2021
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Renee F wrote a review Nov 2021
2 contributions
We stayed here as a family with a little one. After reading some reviews, we were a little concerned but I can provide some genuine insight for people considering staying here. Pros: Black rock snorkeling right at the hotel - amazing. We swam with a turtle! Rooms are large Pool has something for everyone including a shallow pool for the little ones Grounds are beautiful Beautiful view of the ocean if you get an ocean view room Plenty of spot to lounge and relax in the evenings - including some fire bowls Drinks from the bars were yummy, but definitely pricey Location is great. 45 mins from the airport. 10 mins from Lahaina and seconds from whalers village. Cons : Cockroaches. I feel this needs to be addressed. We did NOT find any in the room. We did find some little ant like bugs only around food. Make sure you seal all your snacks. We spotted cockroaches on our balcony and at some restaurants but only at night. Food at the hotel was a bit limited in options especially if you have little ones Most things around the hotel are pricey, but everything in Maui is. We initially had a ground floor room (we booked an ocean view and there definitely is no ocean view from the ground floor), we mentioned it to the front desk and they moved us as soon as they could. We found the room on the main floor dingy and in need of many minor repairs but our second room was beautiful. Don’t hesitate to stay here. The grounds are beautiful, staff are friendly and accommodating, and you will have a wonderful stay. Get an ocean view room!
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Date of stay: November 2021Trip type: Travelled with family
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PRICE RANGE
US$453 - US$983 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
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Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.2 km), The Spa at Black Rock (0.07 km), and Maui Nui Luau at Black Rock (0.1 km).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Island Press Coffee.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Maui Resort & Spa have an airport shuttle?
Yes, Sheraton Maui Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travellers enjoy visiting Old Lahaina Courthouse (5.4 km), Lahaina Jodo Mission (4.9 km), and Wo Hing Temple Museum (5.7 km).