Sheraton Maui Resort & Spa

Sheraton Maui Resort & Spa

Breakfast buffet.
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Panorama of the Ocean View Room at the Sheraton Maui Resort & Spa
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Sheraton Maui Resort & Spa
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About

4.0
#6 of 11 resorts in Lahaina
4.7 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Sheraton Maui Resort & Spa, perched along the stunning shores of Kaanapali Beach, offers an exceptional combination of location and intention. This Lahaina, Hawaii, resort is famed for its nightly lele kawa cliff diving ritual, a symbol of the immersive Hawaiian experience that awaits guests. With meticulously appointed accommodations, a large lagoon-style pool and The Spa at Black Rock, the resort provides a perfect blend of relaxation and adventure, including snorkeling and catamaran sailing. Over 80 percent of rooms boast ocean views, making them ideal for whale watching and sunset viewing, encapsulating the essence of the Kaanapali Beach resort lifestyle.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Indoor play area for children
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Patio
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Dishwasher
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Business
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Kahului Airport
27.2 km
See all flights
Kapalua Airport
5,331Reviews176Q+A100Room tips
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Detailed Reviews
Cmwryly9 wrote a review Jan 2020
13 contributions24 helpful votes
4.0 of 5 bubbles
The location on this resort was far superior to any other Ka’anapali option and, during the holiday season, less expensive than some of the other more Disney-esque resorts. We enjoyed the level of customer service from both Noah at the front desk and the manager who handled my check-out concerns. Snorkeling at Black Rock is right there. Easy walking distance to Whaler’s Village and just a generally picturesque property. Very nice beach access and the vibe fit our family very well. After visiting a couple other places where my family was staying the same week, I am convinced this is the best beach and, despite my comments below, I would still recommend this as a good place to stay in Ka’anapali. In the future, we will save our money to stay in a different part of West or South Maui.

All that said, we were not informed ahead of time that the property was undergoing a renovation (this should have been on the website), but it appears both the other big name resorts were also undergoing renovations at the same time and nobody bothered to inform their guests, so maybe this is SOP in this area? The big result is that meals were a nightmare, especially traveling with kids who were not eating on their normal meal time schedule. There was no lobby bar available for a quick snack or even a nightcap. The food and beverage options were severely limited during the day unless you were eating at very specific meal times or were willing to take a single option with a long wait (I was also given conflicting information about the options by the concierge vs the front desk so ended up trekking all over the resort looking for food). It took an hour for my daughter’s kids quesadilla to arrive cold at the pool bar (not our first choice...she was exhausted and just need a quick snack before a nap but that wasn’t an option). The breakfast buffet appeared to be in a makeshift meeting room with pipe and drape dividers...felt a little like a cruise ship. The Rock Salt restaurant wasn’t even a thing...it was just a rotating set of temporary venues that moved around all day. We ended up not using our breakfast tickets the last day because we just couldn’t deal with the cattle call situation. We arrived back at the hotel at 930pm on Christmas Night and were informed that not only were all the venues closed, but we could also not get any food or cocktails delivered to our room. We ended up going to bed hungry and frustrated. With so many international travelers, it is astounding that the whole place shuts down so early, especially when seating is limited by construction and wait times for food are ridiculous.

As a resolution, the front desk manager did give us a significant discount off our room (she basically refunded our upgrade fee) and I appreciated her level of true professionalism in the interaction. If you can plan ahead for sustenance then this place is a good bet for having a great time during the day. I think this place has good bones and good potential, but staff needs training and there should have been much more transparency when booking regarding the impacts of the renovation.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Double rooms are truly double beds - shorter than queens plus narrower. If you are traveling with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandiegon8v wrote a review Feb 2020
San Diego, California11 contributions18 helpful votes
3.0 of 5 bubbles
Second time staying here on points. Last year we received free parking and buffet breakfast, which is why we chose to stay here again. This year although we received free buffet breakfast we were told starting in February it would only be continental breakfast. There was no mention that they now charge for parking until we asked when we got the bill upon checkout. We are titanium elite and were told it’s only for ambassador status. We stayed 100 nights but didn’t make the $20,000 minimum. Not sure if this is a hotel policy or Bonvoy policy but $25 on top of the resort fee is excessive, especially when there isn’t enough parking spots at times and people end parking on the grass or cross-hatched spots. Marriott Bonvoy is making it hard in general to stay loyal.

The view from our room in building 6 was amazing! The room however needed a deep cleaning. The carpet and pillows were disgusting! The carpet was worn and stained and the pillows were flat and discolored. We asked for new pillows but they were just as bad so we ended up going to Ross and buying new ones so we could get a comfortable night sleep. The mattresses were very stiff and uncomfortable. Housekeeping does NOT replace the glasses with new ones but instead wipes the used ones and puts them back. This I know 100%. Yuck!

The hotel has changed since last year. I don’t know if there’s a change in management but we will probably look somewhere else to stay next year when we return to Maui.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa
Responded 4 Feb 2020
Aloha sandiegon8v, Mahalo for taking the time to share your experience and for being a loyal Bonvoy guest. We are so sorry to hear about the inconveniences you experienced during your stay. We will be sure to address your concerns with the appropriate departments and use your feedback as a learning tool. We hope to have the opportunity to welcome you back again in the future and provide a five star stay. Warmest Aloha, Guest Experience Team
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Charles D wrote a review Mar 2020
5 contributions15 helpful votes
5.0 of 5 bubbles
Not sure where all the negative reviews have come from but this resort did not disappoint. We may have found a new home on Maui.

Upon arrival we did have to spend one night in a double as a king was unavailable but we were upgraded to building 6 which is on the other side of black rock with unbelievable views of the ocean, Lanai and Molokai. The staff at check in was great and very helpful. The bell and valet were disappointing, none seem to be very excited to do any work and tried to talk us out of using some of their service. Housekeeping staff and all other hotel staff was extremely friendly and always greeted you with a smile and warm Aloha.

The rooms are very modern, at least in building 6, and clean. No issues with any sort of critters or cleanliness. Housekeeping could be a little pushy to get the room to clean it though.

The pool and amenities here are top notch, its location on the beach is the best on this stretch of sand. Black rock shelters the ocean and the pool area from the winds. Spent the entire trip at the pool watching whales 50 yards off the shore.

Used the workout facility every day and it has a good selection of cardio and a good selection of weight machines and dumbells. Was busy every morning but never waited for a treadmill or a weight machine. Showers available in the facility as well which is great for clean up if you have a late flight out and want to use the resort.

Overall we were very happy with the Sheraton Maui and will be back.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Building 6 is all ocean view/ocean front, extremely nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanie M wrote a review Mar 2020
Dover, Ohio17 contributions51 helpful votes
2.0 of 5 bubbles
We just stay at the Sheraton for the first time (we've been to Maui many times).
After traveling and being up for 30 hours, when we checked in, we were given a (leftover)garden view room with 2 double beds when we had booked a king ocean view room. STRIKE ONE! They apologized and offered to move us in 2 days when they had what we booked available. This room also had small gnat like bugs in the bathroom that crawled on everything that I brought to their attention and did nothing about. They don't seem to understand the inconvenience in your vacation time. We stuck around the hotel that day and asked the they call us when the new room was ready. They did call, we went directly to the room and waited 1.5 hours until I went to the lobby and asked for a cart to move ourselves.
I was told they couldn't do that, they'd send a bellman. FINALLY, we were moved to what we had requested and there were the same bugs in that bathroom!
Now aside from it being tired looking and needing updated, the rooms were nice sized, the bathroom nice and big with full view mirrors on the bathroom doo s and good lighting. They had free water pouches you could fill at free water stations throughout and also free reef safe sun screen stations like soap dispensers. The beach is beautiful and it's in a good location for walking to various shops and restaurants. It's too bad it's tired and outdated and now managed well because it does have some good features. We won't recommend it nor stay here again.
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Date of stay: March 2020
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: It didn't matter what we requested, we got what was left when we checked in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa
Responded 26 Mar 2020
Aloha Joanie M, Mahalo for taking the time to share your very valuable feedback. We strive to provide a positive experience for our guests and sincerely apologize that your experience did not meet these expectations. We will be sure to address your concerns with the appropriate departments. Thank you again for your review and we hope you will consider us again for a future visit so that we have another opportunity to show you the personalized service and aloha spirit we strive to provide to every guest that chooses our resort. Warmest Aloha, Guest Experience Team
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Bouquetoftulips wrote a review Mar 2022
32 contributions13 helpful votes
4.0 of 5 bubbles
Beautiful complex located on the best part of the beach in Kaanapali. We loved staying here for its wonderful service, beautiful rooms and amenities, and convenient location.

We were located in a deluxe ocean view room in building 2 on the 5th floor. Building is one of the furthest fro. The main building and Black Rock but we loved how quiet it was, it’s views and it’s close proximity to parking. The balconies get smaller as you go higher but it was comfortable and was a great spot to relax and enjoy the gorgeous view of Black Rock. Rooms are super quiet and comfortable; we had the most restful sleep. The room layout is generously sized, modern, clean, great water pressure, and has all the amenities you’d expect in a higher end resort room. Water bottle filling stations are a bit of a hike, they are close to the main building and only located on every other floor.

Beach is literally at your doorstep and is wide, perfect white sand to walk into the ocean, and the water is calm since it’s sheltered by Black Rock. Snorkeling is a must with lots of small fish right off the beach, we even saw a turtle! Beach to the North is more narrow and walks out into a coral reef, if you like to play in the surf or lie on the sand with lots of room between yourself and your neighbours, this is the beach to be on. Pool is a beautiful lazy river but is usually full of families during the day, we didn’t spend a lot of time here.

All the staff are super friendly, and helpful. Location is great for relaxation with lots of other beaches nearby and a very quick beach front walk to Whaler’s Village. Self parking is reasonably priced and a car is almost a must to see Maui. We never had an issue getting a parking spot.

The only drawback is the food situation. Over 5 days of staying there, the restaurants on site were always booked. Our only options were the Cliff Dive Bar or Sandbar which are very expensive for what you received. Food is plated and priced exactly like room service at the Cliff Dive bar, with covered melamine containers and disposable utensils. We had the most expensive mediocre chicken fingers here. Sandbar is really just for drinks and snacks at night but is a great place for coffee and breakfast items during the day. Coral Reef is not a restaurant, it’s a dining room that we only saw open once for a large tour group. We were forced to go off property for most meals, no te that all the area restaurants were booked solid so be prepared to put your name in and wait 35-60 min for a table. This wasn’t even during the March break when the hotels will be full!

Overall an amazing stay and would love to return for another relaxing holiday!
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Pre-book restaurants as soon as you know your travel dates!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 18 Mar 2022
Aloha Bouquetoftulips, We enjoyed reading your comments and Mahalo for sharing such a pleasant and detailed review. We are delighted you enjoyed everything while you were here. Mahalo for your positive feedback. We look forward to your next stay whenever your travels bring you to this wonderful Island. Mahalo, Michelle Yoon, Guest Experience Manager
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Travellingsuz wrote a review Jan 2020
Palo Alto, California99 contributions77 helpful votes
4.0 of 5 bubbles
On the K strip this is definitely the best location with the widest beach and most room and you feel less packed in between hotels. It was probably one of the first hotels here so it has the most room with a big lawn, etc. The new lobby and rooms look good. I'm not going to talk about how expensive everything is as you can read many reviews about this but it is typically priced for Maui. I have to say charging for beach chairs on the beach is a ridiculous practice that every hotel is doing now and it should stop since it gets people annoyed rather than happy. This is also one of those hotels where people put their towel down before 8am and never seem to reappear and they do nothing about it. Pet Peeve on that. Maybe you have to stay at a Four Seasons for that not to happen in Hawaii. I would say if you want a hustle bustle in Hawaii this is the place for you if you do not I would not go to Kaanapali at all.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jenny wrote a review Aug 2021
Placentia, California10 contributions1 helpful vote
4.0 of 5 bubbles
We booked the Sheraton through Costco and had a hiccup when we arrived because they didn’t honor the types of rooms we requested. Apparently, you are only guaranteed the number of beds you request if you book directly through the hotel not through Costco so take note! Anyway they wanted to charge us extra for the roll away beds for both rooms. We had to speak to a manager and eventually it was resolved. James was very apologetic and found us a great solution. Thank you James!

The rest of our stay was outstanding! We love the Sheraton property because it’s a large property and even though all of Kaanapali beach was crowded, the resort never felt that way. The valet, room service, restaurants all gave the best customer service and we were very happy with our experience!

The only thing I would say is if you like the new, clean resort feel, you may feel the Sheraton is not up to your standards. The rooms are dated, they need new rugs, new showers, and so on. But we rarely spent time in there so we can look past all of that because the location in my book is 5 stars!

Thank you Sheraton staff for a great stay!
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Book directly through them, don’t use a 3rd party if you can avoid it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kmmo wrote a review Jul 2021
63 contributions40 helpful votes
5.0 of 5 bubbles
We had a wonderful stay at the Sheraton in Maui and will definitely return to stay there on our next travels to Maui. Upon check-in we were greeted with the sweetest lady to check us in who was very personable. I told her we were on vacation to celebrate my daughter‘s high school graduation. She was very honest upon check in to let us know the room that we were being given was not a great one given it was right next to the elevators, which on my Bonvoy list of requirements is a room not near an elevator since I’m a very light sleeper. She stated she would talk to her manager to see about getting us a better room the following day as they were sold out. She was right the first room was not great, however the room we were moved to the next day in building two was larger and just amazing with the views. We found the beds very comfortable the rooms are very clean and spacious. The best part was the view from the balcony it is one you can never get tired of and feel very grateful every time you open up those curtains and look out!! The pools were crowded we actually only went in them a few times and instead spent most of our time on the beach. We had a few meals at the cliff dive bar which were good for a quick lunch or easy dinner.
I also enjoyed the Rise and Shine yoga class offered at the resort that we did outside with a wonderful instructor! What a great way to start the day!
When we arrived in Maui, we went to Costco and bought chairs and umbrellas that we just planned on leaving there rather than having to rent them each day. It worked out perfectly. I would walk the beach each morning from one end of the resorts to the other and I have to say I feel the Sheraton had the best grounds of any of the hotels in the area. We will without a doubt stay at the Sheraton on our next trip to Maui.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Stop at Costco and buy chairs and umbrella to avoid paying the high cost of chair and umbrella...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WhenInRome21 wrote a review May 2021
Fitchburg, Wisconsin9 contributions12 helpful votes
4.0 of 5 bubbles
All of the staff members were so friendly, helpful, and accomodating (literally everyone: waiters, concierge, housekeepers, pool staff (Shawn was the best!) security guards, valet...). Very clean property/rooms and they took thoughtful precautions during COVID. This hotel is dated, but it had everything we needed for our stay and one must remember it's one of the original Maui resort hotels, built in the 1960s. I think the whole place had great character, and guests can even take the elevator to the top to see the original lobby space. Great time to walk the beach was in the AM before crowds showed up. The pool area definitely got crowded by mid-morning; hotel staff started handing out wristbands to distinguish hotel guests from non-hotel guests, but not sure this alleviated anything... I do not have kids, but this seemed like a great hotel/resort to take kids to. All of the food was terrific, although the cocktails were a little too watered down for my taste (compared to other drinks we had around Maui). Super convenient that this hotel was within walking distance to several other attractions in the area. Honestly, I wish I had spent more of my vacation time just relaxing here and taking advantage of all that this resort had to offer. This is a great location to snorkel, listen to live music in the evenings, and renting a Casa Bella for $45/day is definitely worth it!
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 25 May 2021
Aloha WhenInRome21, Mahalo for your recent stay at the Sheraton Maui Resort & Spa and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Maui. Mahalo, Kalai Asuela, Guest Experience Manager
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Carlee C wrote a review Jun 2022
88 contributions78 helpful votes
4.0 of 5 bubbles
We had a fantastic time at the Sheraton. Below are our pros and cons:

Pros: location, location, location! Located on beautiful black rock beach in a gorgeous setting. You can walk to Whaler’s Village and amazing restaurants. We enjoyed being towards end of Black Rock beach, less crowds and felt more peaceful. Resort was beautiful and well maintained. We enjoyed the pool cabanas and amenities at pool including shaved ice, cocktails and food. Valet staff were so incredibly kind, grabbing us beach towels and waters, always asking how our day was. Housekeeping quick and on time each day. Overall we really enjoyed it.

Cons: rooms are older. You don’t walk into your room and go “wow.” Our room was $800 per night - at that rate you expect things like bathrobes, soft towels and non scratchy toilet paper and Kleenex, none of which were there. I would have expected nice toiletries, also not there. Rooms very small. Also, what bothered us the most was how early they closed things. Last call for pool cabana service was 3:15, with the mai tai bar closing at 4pm (food service didn’t start until 11am). Shaved ice closed at 4pm. Why not keep things open until at least 6pm? Just too early and made our cabana days short and rushed. Also, Coral Reef breakfast buffet was forgettable and the Sand Bar breakfast was just not good. Despite all this, we would stay again!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Don’t waste your money on breakfast here and get an ocean view room!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$804 - S$1,116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON MAUI RESORT & SPA: UPDATED 2024 Reviews, Price Comparison and 4,937 Photos (Lahaina) - Tripadvisor

Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.2 km), The Spa at Black Rock (0.07 km), and Maui Nui Luau at Black Rock (0.04 km).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Island Press Coffee.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travellers enjoy visiting Old Lahaina Courthouse (5.4 km), Lahaina Jodo Mission (4.9 km), and Wo Hing Temple Museum (5.7 km).
Does Sheraton Maui Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
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