Good size condo with all amenities including a kitchen and washer/dryer, beach is quite and connected to other resorts with a scenic walk way along the beach. Excellent restaurant on site which is alway fully book but we can walk in and get notified by phone messaging when table is ready. A medium size neighborhood mall is only a mile away with Safeway, L&L, Subway, etc.
This was our second stay here at the Honua Kai. It’s been several years, this was our first trip with our Toddler. We came for the pools that we knew to be great for kids. Our daughter had options and varying depth. The beach this resort sits on, Kaanapali, can be quite rough so having the pools is a must. We stayed in a 1 bedroom partial ocean view. The rooms are a good size and overall clean. The rooms are becoming dated in some ways. There is a washer and dryer in the units, our washer smelled of mildew so unfortunately did not use. Will we come back a third time? There are many other options and I think next time we will stay on a different part of the island.
We were so looking forward to our stay, we added 3 nights on to the first part our trip for just my husband and myself. We had been to Maui several other times and I had always thought the property looked lovely. We were having 5 others join us for the rest of the trip and we had booked other locations for the balance of our stay. There was only one staff member at the front desk at check-in. She seemed annoyed that we were having a little difficulty logging in to our Safe Travels Hawaii account due to WIFI. After we checked in and were sent to the wrong tower. We were located on the 8th floor. The tower we were sent to only had 7 floors. The view from our room was disappointing. Our villa was poorly stocked with a minimum number of plates, glassware, silverware, etc. The carpet in the living room was wrinkled and poor quality. If you did not get to the pool deck early in the day, it was almost impossible to find a lounge chair. After a long walk one day, we came back to the room to cool off. A member of Housekeeping walked in without knocking and we were inappropriately dressed. He just said sorry and left. My husband waited in line at the Front Desk to let them know of the incident. We received a call back telling us they would take off $100 from our bill. We were not looking for a discount, but wanted to report this as a safety concern. One evening we noticed a young boy cut his foot while in the Ocean. His mom asked for first aid. Security responded and was not equipped to help the boy who was bleeding badly. When my husband also cut himself, I didn't even bother to seek help after seeing this. I went to the Drug Store to get supplies to take care of him myself. I have tried several times to complete the Resort's survey and have emailed them several times. I have had communication back saying they had no idea why I couldn't and their IT Department was working on it. That was over a month ago. We stayed on Maui for over two weeks and I am always looking for different locations. We were treated as valued guests at the other properties and had wonderful experiences. I am so disappointed, we will not be returning.…
Great experience at a great resort. Condo was great size and had everything we could possibly need. The communication from Fereshteh and the simplicity of checking in and out was perfect. Can’t wait until we visit again. Highly recommend to all.
The vacation of a lifetime!! This condo was perfection! My parents, us and my two kids stayed here for 10 days and I had tears when we had to leave!! The condo was clean, lots of bathroom towels to use, fully stocked kitchen and the best view!! If you are thinking of staying - do it!!! You won’t regret it!!