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Paki Maui Resort

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Paki Maui Resort
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478 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Reviewed 8 August 2016 via mobile

Super unresponsive management staff. We stayed in room 302 with a rusty fridge, nasty kitchen, and we came home to water on our kitchen floor. My girlfriend slipped and broke the glass bottle she was carrying, sending glass everywhere. We called to report it and the property managers (offsite and not available to come help) reported that broken glass all...

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Helpful?
1Thank Bosox513
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

We are very sorry you were not able to get in touch with management after hours to clean up your water on the kitchen floor. Housekeeping did go into your condo the following day and cleaned up the floors at your request. Management did inspect the condo after and found no glass on floors, only a broken Rum bottle.

Houston
Reviewed 26 July 2016 via mobile

A nice resort but has no sand beach (rocks and bulkhead). Amentities were OK. There was a grocery shopping right across the street. Bedroom was tight and on the non water side of the condo, so waking up to the surf was out. Spent most of the nights on the living room sofa-bed to circumvent this.

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Thank HouChas
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha and Mahalo for visiting the Paki Maui Resort, we are very happy that you enjoyed our property. We do have awesome snorkeling in the front of the resort with the Honu (Green Sea Turtles). The sandy areas are dependent upon the tides. However there is a beautiful oceanfront grass area on the property for lounging in the sun.

Reviewed 24 July 2016 via mobile

Pleasantly surprised. Even though no air conditioning the ceiling fans worked well and leaving the back sliding glass door open. Let breeze in. Not fancy very basic but full kitchen and even garbage disposal sofa bed comfy bathroom small but beach in front good for kids in morning shallow and protected by two rock walls

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Helpful?
Thank Littlegiat
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Thank you for sharing your experience with us. We are so glad you found everything you needed at our oceanfront resort. We hope you may return to paradise and the Castle Resorts Paki Maui someday.

Missouri
Reviewed 28 June 2016

We stayed here June 9 through June 18. We enjoyed our stay very much. Ocean front, ocean view. We were lucky enough to see sea turtles each day. The Condo was clean, beds were great, kitchen was well stocked with about everything you need to cook, it was great to have a washer & dryer too. We used the BBQ...

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1Thank B B
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha and Mahalo for staying at the Paki Maui. We are so happy that you enjoyed your stay. We are sorry you were with a private owner on property and we were not able to assist you with the additional items you requested.

Lahaina, Hawaii
Reviewed 15 June 2016

The property is well established with all the grounds, but the rooms typically need to be updated and refreshed. The pool is nice as is the BBQ grill out by the ocean. There is swimming in front, but not a very big beach. There is a park next door and shopping right across the street from this property.

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Helpful?
2Thank Brooke M
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha, I am unable to determine which management company that you booked through, Castle Resorts (management for this Trip Advisor Site) continually works on keeping our condos updated. We are happy you enjoyed our oceanfront property and the convenience of nearby shopping and restaurants. Mahalo for staying at the Paki Maui.

Reviewed 7 June 2016

No on site service. My son went to bed and came out a few minutes later saying there was bugs in the bed. We couldn't get any help that night other than getting new sheets. Couldn't get anything done until the next day. There response was they are just termites without wings looking for something to munch on. So our...

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2Thank Tony P
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha, I am unable to determine what management company that you booked through, Castle Resorts does not manage all of the condos on property. Paki Maui Resort's owners do have the resort treated quarterly for any unexpected guest!!

Phoenix, Arizona
Reviewed 6 June 2016

We rented a private condo for 4 nights. We actually booked it last minute, called the resort itself, and was treated wonderfully from the first phone call. When we arrived in Maui and got our rental car, I called the desk again and was given specific directions (only 4 turns from the rental car lot) but it is quite a...

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Thank Michael J
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha and mahalo for staying with the Castle Resorts Paki Maui. We are so pleased you enjoyed all the beauty of the Paki Maui Resort. The turtles and the Paki Maui Ohana will await your return. Maui No Ka Oi!

Hawaii
Reviewed 22 May 2016

I'm a frequent Maui visitor from the Big Island and stayed here for the first time for 3 nights. The month of May isn't as hot as the summer months but it was too hot without air conditioning. Opening the sliders on the ocean side helped a lot but opening the windows on the street side at night made for...

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2Thank HawaiiPat
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Aloha and Mahalo for staying with us. We are so sorry the installation of the new refrigerator spoiled your vacation. Our team of employees and owners at Paki Maui focus on making each guest stay a wonderful experience. Scheduling delivery service can be a bit tricky on Maui, and I am very sorry for your inconvenience. The ocean in front...

Reviewed 21 May 2016

We booked the room through Castle Resorts. This is our second visit to Paki Maui and both times the rooms have been good but not outstanding. This time was in room 409, a 1-bedroom with a great ocean view. Interior decor is tasteful and well-kept, as is the kitchen with newer appliances and full prep and service facilities for at...

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1Thank ColoradanTraveling
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

Mahalo for staying with us and sharing your experience. We thank you for letting us know about the fan in the bathroom and the water pressure. The front desk staff is on property daily from 8am-8pm to help with any maintenance needs. We hope you can return to paradise for a third time someday!

Sacramento, California
Reviewed 13 May 2016

My friends and I were placed at this hotel as part of a package deal. 1st night was ok. 2nd night, not so much. We were gone from our room all day. We left at 9am and got back around 10pm. Sat on the couch, had a nightcap and made plans for our next days snorkeling trip. At around 10:45,...

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1Thank SactoMitch
PakiMaui3615, General Manager at Paki Maui Resort, responded to this review

We are very sorry to hear about your experience at Paki Maui. We do have a security company that will take care of any guest concerns with security. These condos are individually owned. Castle Resort Paki Maui does manage 36 condos on property and the condo you stayed in does not represent this website managed by Castle Resorts & Hotels.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
The best oceanfront value on the Kaanapali Coast. Spacious suites, breathtaking views and an ideal location between the exclusive Kaanapali and Kapalua resort areas. Located next to the beach with guest suites encircling the interior garden atrium's soothing waterfall, this resort is a perfect place to relax and make new friends. ... more   less 

Additional Information about Paki Maui Resort

Address: 3615 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-8996 (Formerly ResortQuest Paki Maui)
Region: United States > Hawaii > Maui > Lahaina
Price Range: $195 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Paki Maui Resort 2.5*
Number of rooms: 110
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Also Known As:
Aston Paki Maui Hotel Lahaina
Paki Maui Resort Lahaina
Resortquest Paki Maui
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Questions & Answers

Here's what travellers have asked, with answers from Paki Maui Resort staff and other travellers.
17 questions
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over a year ago
San Jose, California
10 months ago
Hildreth, Nebraska, United States
over a year ago

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Questions? Get answers from Paki Maui Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go to Kaanapali beach hotel”
 of 5 bubbles Imamanatee, 10 Mar 2017 | Read review
“Be sure to get a waterview room”
 of 5 bubbles Travuler, 21 Jan 2017 | Read review
“Get a room on the water”
 of 5 bubbles vicster2k, 17 Jan 2017 | Read review
“Choose the water views, there stunning”
 of 5 bubbles jessenorsworthy, 13 Jan 2017 | Read review
“Choose the beach front room: nice view of sunset and close to the beach”
  • Complete kitchen facility
 of 5 bubbles InSungOLee, 16 Oct 2016 | Read review
5 of 5