Kaanapali Ocean Inn
2780A Kekaa Dr Kaanapali Beach, Lahaina, Maui, HI 96761-1927
Lowest prices for your stay
US$345
US$265
Fully refundable before 06/04/23
US$305
Fully refundable before 06/04/23
TravelocityUS$305
travelup.comUS$324
HurbUS$345
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About
#28 of 30 hotels in Lahaina
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting Lahaina, Kaanapali Ocean Inn is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants, Kaanapali Ocean Inn makes it easy to enjoy the best of Lahaina. Rooms at Kaanapali Ocean Hotel offer a flat screen TV, a refrigerator, and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi. A 24 hour front desk, room service, and a concierge are some of the conveniences offered at this hotel. A pool and a lounge will also help to make your stay even more special. If you are driving to Kaanapali Ocean Hotel, parking is available. If you like Thai restaurants, Kaanapali Ocean Hotel is conveniently located near Thai Food by Suri. Best of all, Kaanapali Ocean Inn makes it easy to experience many great Lahaina attractions like Launiupoko Beach Park, Ukumehame Beach Park, and PoHaku Park, which are some popular parks. Whether you’re traveling for business, pleasure or both, Kaanapali Ocean Inn is sure to make your visit to Lahaina one worth remembering.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Hiking
Shuttle bus service
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Poolside bar
Snorkelling
Tennis court
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Private beach
Housekeeping
Private balcony
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish, Filipino, German and 1 more
Location
61Somewhat walkable
Grade: 61 out of 100
21Restaurantswithin 1 km
7Attractionswithin 1 km
Contact
2780A Kekaa Dr Kaanapali Beach, Lahaina, Maui, HI 96761-1927
Getting there
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332Reviews16Q+A84Room tips
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+1
Read all other reviews, do not book here! Don’t know where to start….no lift, disgusting corridors, room was like stepping back to a 70s crack house, dirty carpets, soggy beds, bird pooh on the balcony, mold in bathroom, mold on ceiling, broken tiles in shower, loudest air con ever so could not use! Ants, yes ants crawling all over bathroom and units, we told reception and they weren’t interested as we weren’t stopping at their other nicer hotel onsite! The response you get from the hotel of “our rooms are priced accordingly” is insulting! We paid $1200+ for 4 nights and to rub salt in the wound we were charged $40 per night to park….joke! Can’t believe hotels.com actually sell hotels like this, do they not read reviews?
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t book!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 2 days ago
Thank you for sharing your feedback. We are extremely sorry to read about your negative experience with the room and property. Being located oceanfront, our property maintains a lot of wear and tear from the elements and frequent guests. We are extremely sorry that your room was not maintained correctly and that our team did not provide the highest level of service. Our team should have taken better care in managing your room, and in their treatment of your comfort. If you would like to discuss this further, please reach out to reservations@royallahaina.com. Once again, we do apologize for the negative experience. We want to thank you for staying with us at the Kaanapali Ocean Inn, and that we hope you consider us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The "Inn" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, "yes, we know... The Inn sits so close to the ocean it can't be torn down to rebuild that close again, so they keep "renovating" it." I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: NO just NO... This place is beyond gross
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 3 weeks ago
Thank you for sharing your feedback. We are extremely sorry to read about your negative experience. The Inn is older and does have some wear and tear however we do price our rooms accordingly. We will be sharing your review with our team to resolve the concerns you have listed so that we can improve our resort and service. Once again, we do apologize that your stay at the Kaanapali Ocean Inn was not a positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Haven't seen such a dirty and overpriced (total $500/night) hotel in decades. Room on third floor with no elevator (I am handicapped). Carpets in hallway were first sign of disgust, and the dirt and stained rug carried into the room. My wife and I saw small bugs on the bathroom floor. We were careful NOT TO PLACE ANY OF OUR BELONGINGS on the floor for fear they would get "dirty". TV would not work. Had to call front desk which game me convoluted instructions to get it to work ("go to channel four, then to another channel") Desk was chipped and drawer would not open. Switch plate in wet bar was loose and plugs would not stay in. A moist towel was placed over the AC thermostat for some reason, we never figured out why even after asking desk staff at checkout. Two chairs on the small balcony felt like they were going to break when we sat down. Doors do not close properly, walls are thin so you hear your neighbors -- we decided we would get out asap the next day. We can say the staff on property is great. Royal Lahaina is a heritage resort -- but they should cut this broken down relic loose. it drags down their reputation. When we spoke to the front desk the next day we got no answers except knowing nods of the head as if "We've heard this before." A desk supervisor said she would reverse our resort fees -- it never happened. Save your money -- there is better value elsewhere. This review will surely be followed up with another "we had no idea" response from Royal Lahaina.…
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Date of stay: March 2023
Value
Cleanliness
Service
Room Tip: Third floor has better views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 3 weeks ago
Thank you for sharing your feedback. We are extremely sorry to hear about your negative experience with the room. Being located oceanfront, our property maintains a lot of wear and tear from the elements and frequent guests. We are extremely sorry that your room was not maintained correctly and that our team did not provide the highest level of service. If you would like follow up with our team regarding your reservation, please contact us at Royal Lahaina Reservations reservations@royallahaina.com. Again, we do apologize we did not meet expectations during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
*Disgusting stained carpet *smelly old curtains *moldy bathroom *no outlets *peeling paint on walls *We selected KOI for our 1st & last night of a 9 night trip. (With 7 nights at Westin timeshare in the middle) WHAT A MISTAKE!! KOI falls beneath being “a basic accommodation”. This place is nasty with disgustingly dirty old smelly carpet full of gross stains. The walls are also stained, the bathroom is old & moldy. There aren’t any outlets in the room (except 1 behind the bed & one in the bathroom). We honestly thought it’s such a short stay “ it can’t be that bad” but believe me it’s more than bad, it’s downright AWFUL. We asked to move to Royal Lahaina Tower for the last night & it was not possible. The woman at the front desk said KOI is the oldest property on Kaanapali beach & hasn’t been updated in 30 years, lol….We ended up canceling & booking our last night elsewhere.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 15 Feb 2023
Thank you for sharing your feedback. We are extremely sorry to read about your negative experience and that we did not meet expectations during your stay. Being located oceanfront, our property maintains a lot of wear and tear from the elements and frequent guests. We are extremely sorry that your room was not maintained correctly and that our team did not provide the highest level of service. We will address these issues with our management and will work on fixing the issues you have described within the room. Our team should have taken better care in managing your room, and in their treatment of your comfort. Once again, we do apologize that we did not meet expectations, and that we want to thank you for joining us at the Kaanapali Ocean Inn.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Filthy, dirty, carpets worn, hidden charges and then after booking with Alaska airline, the tried to get us to pay another $160 to pay for the room we booked in the first place. Bed was broken (box spring) room next to luau so all we heard was music and the entire luau.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 13 Feb 2023
Thank you for sharing your feedback! We are extremely sorry to read about your negative experience. Being located oceanfront, our property maintains a lot of wear and tear from the elements and frequent guests. We are extremely sorry that your room was not maintained correctly and that our team did not provide the highest level of service. We will address these issues with our management and will work on fixing the issues you have described within the room. Our team should have taken better care in managing your room, and in their treatment of your comfort. Once again, we do apologize that your stay with us did not meet expectations. We would like to thank you for joining us at the Kaanapali Ocean Inn.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived after 9:30 at night so we just went to bed we were too tired to deal with any of these issues until morning. By the way I have pictures of all of this and I will be posting it on social media. 1. The first room all the wallpaper was coming off in big chunks 2. The dresser drawers won’t open & all the paint is coming off 3. The carpet is old and dirty 4. Can’t close the bathroom door there is no handle on it from the inside 5. Black areas in the shower above & above the Toilet like Black mold And the ceiling looks like it could fall down on you at any moment (I found this in all 3 rooms) 6. The bathroom floors are disgusting 7. The frig is in the closet & floor looks dirty & rusty 8. Live Bugs in the bathroom & by the Coffee sink area cleaned them up at night more in the morning 9. The only chair or item to put our suitcases on was dirty brown only 1 Suitcase holder 10. Complained in the morning Room 2 was suppose to be clean we walked into a dirty slept in room. 11. Room 3 the last room after saying I would even pay more to stay in there sister hotel they put us in one more room. 12. When the air conditioner is on its loud & blows on your face all night. 13. Walls are papers then you can hear everybody 14. The faucet is broke in the bathroom the handle comes off 15. Oh and one of the drawers is broke no handle 16. The light by the bed only works when you hold it 17. All 3 rooms in the shower the roof looks like it’s going to cave in & looks like Black mold 18. The outside pool hot tub doesn’t work. 19. The air conditioners in all the rooms blows on your head all night. 20. The air conditioner in the last room made noise every time it went on 21. I after seeing the 2rd room I told the Bellman who was on the phone with the office that I would pay more to stay in their sister hotel rather than stay in this hotel. They didn’t seem to care what I said and I finally just gave up because I didn’t want to ruin my whole vacation changing rooms again for the 4th time. 22. The walls are thin no matter what room we were in we could hear other people talking until 2 am 23. The shower goes warm to burning hot on and off the whole time so you have to be care you don’t burn yourself 24. No elevator so we had to drag our suitcases up by yourself 25. Parking was supposed to be $30 a day and it was 35+ tax 26. The toilet plugged up and wouldn’t flush complaining didn’t get me anywhere so we just let it go…
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t stay there stay anywhere but there not only is the hotel falling apart but the staff is rude
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 1 Feb 2023
Thank you for your review and valuable feedback. Being located oceanfront, our property maintains a lot of wear and tear from the elements and frequent guests. We are extremely sorry that your room was not maintained correctly and that our team did not provide the highest level of service. We will address these issues with our management and will work on fixing the issues you have described within the room. Our team should have taken better care in managing your room, and in their treatment of your comfort. Once again, we do apologize that your stay at the Kaanapali Ocean Inn was not a positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't stay here. It is outdated and has bugs. This place is a joke. Amongst all the other fees they charge, when you get there, they have a required $100/night hold on your credit card which is not listed on their website. Other properties have a per stay hold, not nightly and it is not as steep. When questioned about it, they confirmed although it is not on their website, it is a requirement for all guests and their front desk service staff is rude. This information should be listed on their website so those that are budgeting can have this calculated in their budget.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't stay here. Hidden fees.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 27 Jan 2023
Thank you for sharing your feedback! We are very sorry to read that you did not enjoy your stay with us. We will share your feedback with our team to ensure the incidentals hold is listed. The Inn is an older building, however we do our very best to provide a clean and comfortable stay for all guests. Should you return, we would be happy to ensure you have an improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Front desk gave a room much later than the checkin time. And when we get the room, the Luau event is blasting through the walls. There is now room cleaning service despite charging arms and legs. The front desk person was condescending. Maybe because of my country origin. On top of all these, you have to pay $30 per day for parking. Want to have a bad experience, go ahead and book.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 29 Dec 2022
Thank you for sharing your feedback. We are extremely sorry to read about your negative experience checking in and that we did not meet your expectations during your stay. We will be sharing your review with our team to resolve the concerns you have listed so that we can improve our resort and service. Once again, we do apologize that your stay at the Kaanapali Ocean Inn was not a positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst bed I have ever slept on. Old and poorly cared for. Ants on the patio and in the bathroom. Terrible service - could NEVER get ahold of the front desk by phone. Had to beg for toilet paper and clean towels. The ONLY reason I give it a 2 instead of a zero is the view from the veranda.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 28 Oct 2022
Thank you for sharing your feedback with us. We are so very sorry to read that you had a poor experience with us and that service was lacking. We want every guest to have a comfortable stay and are so sorry that you had a difficult time reaching our staff. The front desk is open 24 hours daily and so we will check the phone line to ensure that we are reachable. We spray the rooms weekly for pests and will have the room inspected and thoroughly cleaned. Should you return in the future, we would be happy to ensure that you are completely satisfied with your room and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a beautiful location right on Kaanapali beach where I watched the sunset in an ocean view room for a week. Beautiful! The grounds are well kept, and there is a coffee shop, convenient store, restaurant, and laundry facilities on site. Very convenient. This hotel is right next to a Luau that operates every night and while it was nice the first night or two is a bit annoying to hear over and over. The rooms are ok for the prices however the cleanliness and housekeeping was lacking. There were bugs in my room and no soap or toiletries were put in my room until the 4th day of my stay. This was my first time in Maui so I believe I expected more from such a great location but it was ok for one of the cheaper options in Maui that I found.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Great views in ocean front rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HHR CRES, Guest Services / Front Office at Kaanapali Ocean Inn
Responded 22 Aug 2022
Thank you for your recent feedback concerning your stay at the Kaanapali Ocean Inn. We are extremely sorry to hear about your negative experience. We will be forwarding your review to our team to resolve the concerns you have listed so we can improve our service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$285 - US$395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kaanapali ocean hotel lahaina, kaanapali ocean inn, kaanapali ocean lahaina
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
44
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Claim Your ListingKAANAPALI OCEAN INN: UPDATED 2023 Hotel Reviews, Price Comparison and 389 Photos (Lahaina, HI) - Tripadvisor
Frequently Asked Questions about Kaanapali Ocean Inn
Which popular attractions are close to Kaanapali Ocean Inn?
Nearby attractions include Ka'anapali Beach (1.0 km), Kahekili Beach Park (0.4 km), and The Spa at Black Rock (0.8 km).
What are some of the property amenities at Kaanapali Ocean Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Kaanapali Ocean Inn?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Kaanapali Ocean Inn?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Kaanapali Ocean Inn?
Conveniently located restaurants include Castaway Cafe, Pailolo Bar & Grill, and Round Table Pizza.
Are there opportunities to exercise at Kaanapali Ocean Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Kaanapali Ocean Inn have an airport shuttle?
Yes, Kaanapali Ocean Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kaanapali Ocean Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Kaanapali Ocean Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kaanapali Ocean Inn?
The staff speaks multiple languages, including English, Spanish, German, Japanese, and Filipino.
Are there any historical sites close to Kaanapali Ocean Inn?
Many travellers enjoy visiting Old Lahaina Courthouse (6.1 km), Lahaina Jodo Mission (5.6 km), and Wo Hing Temple Museum (6.4 km).