We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Laguna Guam Resort

943 reviews
Save
Traveller (762)
Room & Suite (171)
Pool & Beach (83)
Other hotels you may like
See all
Nearby Hotels
Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“infinity pool”(44 reviews)
“the club lounge”(23 reviews)
“la cascata”(7 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Other hotels you may like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (943)Write a Review
Filter reviews
264 results
Traveller rating
65
95
58
23
23
Traveller type
Time of year
LanguageEnglish
More languages
65
95
58
23
23
Show reviews that mention
All reviewsinfinity poolthe club loungela cascatacorner suitedinner buffetother hotelsjapanese restaurantbeautiful view of the oceannice resortspg memberroom ratean older hotelhotel stafftumon beachlove this hoteloutlet mallthe main strip
FilterEnglish
Updating list...
1 - 5 of 264 reviews
Reviewed 8 January 2018

Before I checked in the hotel, I had sent an email asking if early check-in was possible but I had never received any replies from the hotel. It is totally rude. Besides, the bank informed me that USD50 was charged by your hotel without any...More

Thank happystella
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 10 January 2018

Hafa Adai happystella, Thank you for taking the time to share your experience during your recent stay with us. Although we pride ourselves on delivering a memorable hotel experience during your stay, we have unfortunately fallen short on several areas during your recent visit. Please...More

Reviewed 8 January 2018

Room was badly run down and in needed of routine maintenance. Room smelled of mildew, carpet was badly stained and repairs to door jamb were unpainted. Lobby men's room had no soap and paper towels to dry hands. Lack of attention for prompt response to...More

Thank Mark F
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 10 January 2018

Hafa Adai Mark F, Thank you for taking the time to share your experience with us. As we pride ourselves on delivering a memorable hotel experience during your stay, we have unfortunately fallen short on several areas during your recent visit. Please allow us to...More

Reviewed 7 January 2018

My wife and I stayed at the Sheraton Laguna Guam Resort for a few days up to Christmas Eve. We opted for the Ocean Corner Suite, which had three qualities that I think make a stay at this hotel special: (1) Newly refurbished rooms despite...More

Thank Ben T
Reviewed 6 January 2018

Stayed 5 nights over 2017/18 NYE. This was likely once a wonderful resort, but it has aged, and ownership has not put enough money back into the property to keep it up. Issues encountered including broken ice machines, broken exercise equipment, grounds in disrepair, common...More

Thank CBTravelerDallas
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 8 January 2018

Hafa Adai CBTravelerDallas, Thank you very much for sharing your experience with us. We appreciate your kind words about the service, we take a lot of pride in providing exceptional service to all our guests. We've addressed the issues you mentioned regarding our property and...More

Reviewed 31 December 2017

This luxury hotel is excellently located near the beach and near Guam Premium Outlet. The lobby is tastefully furnished and it has a spacious outdoor garden area if one likes to sit out for sun and fresh air. The hop on hop off bus that...More

Thank camilletravelbug
View more reviews
PreviousNext
12345653
About
Amenities
Top amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$165 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (762)
Room & Suite (171)
Pool & Beach (83)
Dining (40)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
maserati_ck
17 September 2017|
AnswerShow all 2 answers
Response from George K | Reviewed this property |
Never stayed there. I live in Guam and eat in the hotel restaurants.
0
Votes
haeins2014
25 October 2016|
AnswerShow all 2 answers
Response from Andrew S | Reviewed this property |
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
0
Votes
joanna w
15 August 2016|
AnswerShow all 2 answers
Response from GuestExperienceSM | Property representative |
Dear Guest, Thank you for your inquiry. The price for breakfast buffet is $26.40 net per person serve daily in La Cascata. Your Guest Experience Team
2
Votes
PreviousNext
123456
Room Tips
"Would not stay there again, given hotel's poor condition, cost seems unjustified"
Read review
"Get a club lounge level room"
Read review
"ask for a corner room and definitely a club room"
Read review
"Corner suites are pricey, but worth the view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing