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All reviewsinfinity poolthe club loungela cascatacorner suitedinner buffetother hotelsjapanese restaurantbeautiful view of the oceannice resortspg memberroom ratean older hotelhotel stafftumon beachlove this hoteloutlet mallthe main strip
My family and I stayed here for the weekend. I had my company holiday party here so we decided to just book a room. From the time we walked in, we were greeted with terrific hospitality! The front desk staff were very friendly and took...More
Not too far from Asia. A great hotel. I booked it through a travel agent with a travel package. Right on the beach. The water is spectacular. Careful because there are sediments as you step on the water. in the year of 2015
My family and I loved it there! We were welcomed with free transportation to the hotel and the malls nearby, the rooms were very comfortable, the food was delicious, the view was breathtaking, the staff were very friendly, and the service was exquisite! Overall, my...More
I decided to stay at the Sheraton as I try to stay within the Starwood family. I was excited by the photos posted online, but beware! This is an older hotel and cleanliness and service is not a top priority here.
Guam was pouring rain...More
2 Thank Jennifer H
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 10 October 2017
Hafa Adai Jennifer H,
We thank you for taking the time to share your recent experience with us.
We sincerely apology for not being able to provide you the high standard of hospitality which we strive to achieve for all our guests. We genuinely regret...More
A very nicely located hotel but the infrastructure badly needs repairs and renovation, it looks dated in a lot of places. Which is a pity because it still retains hints of its past majesty. Service not that good, woke up a sleeping guest then took...More
2 Thank Mike B
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 20 September 2017
Hafa Adai Mike B,
We appreciate you taking the time to share your recent experience with us.
Although, we strive to provide excellent service, we fell short at this time. We sincerely apologize for having woken you up and not acknowledging our error immediately.
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more channels on TV and bidet.