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Sheraton Laguna Guam Resort

943 reviews
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Traveller (762)
Room & Suite (171)
Pool & Beach (83)
Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“infinity pool”(44 reviews)
“the club lounge”(23 reviews)
“la cascata”(7 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (943)Write a Review
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Show reviews that mention
All reviewsinfinity poolthe club loungela cascatacorner suitedinner buffetother hotelsjapanese restaurantbeautiful view of the oceannice resortspg memberroom ratean older hotelhotel stafftumon beachlove this hoteloutlet mallthe main strip
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11 - 15 of 264 reviews
Reviewed 26 November 2017 via mobile

My family and I stayed here for the weekend. I had my company holiday party here so we decided to just book a room. From the time we walked in, we were greeted with terrific hospitality! The front desk staff were very friendly and took...More

Thank jesmendiola
Reviewed 10 November 2017

Not too far from Asia. A great hotel. I booked it through a travel agent with a travel package. Right on the beach. The water is spectacular. Careful because there are sediments as you step on the water. in the year of 2015

1  Thank pianoboyxp
Reviewed 6 November 2017 via mobile

My family and I loved it there! We were welcomed with free transportation to the hotel and the malls nearby, the rooms were very comfortable, the food was delicious, the view was breathtaking, the staff were very friendly, and the service was exquisite! Overall, my...More

1  Thank Chiara S
Reviewed 9 October 2017 via mobile

I decided to stay at the Sheraton as I try to stay within the Starwood family. I was excited by the photos posted online, but beware! This is an older hotel and cleanliness and service is not a top priority here. Guam was pouring rain...More

2  Thank Jennifer H
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 10 October 2017

Hafa Adai Jennifer H, We thank you for taking the time to share your recent experience with us. We sincerely apology for not being able to provide you the high standard of hospitality which we strive to achieve for all our guests. We genuinely regret...More

Reviewed 18 September 2017

A very nicely located hotel but the infrastructure badly needs repairs and renovation, it looks dated in a lot of places. Which is a pity because it still retains hints of its past majesty. Service not that good, woke up a sleeping guest then took...More

2  Thank Mike B
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 20 September 2017

Hafa Adai Mike B, We appreciate you taking the time to share your recent experience with us. Although, we strive to provide excellent service, we fell short at this time. We sincerely apologize for having woken you up and not acknowledging our error immediately. We...More

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About
Amenities
Top amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$165 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (762)
Room & Suite (171)
Pool & Beach (83)
Dining (40)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
maserati_ck
17 September 2017|
AnswerShow all 2 answers
Response from George K | Reviewed this property |
Never stayed there. I live in Guam and eat in the hotel restaurants.
0
Votes
haeins2014
25 October 2016|
AnswerShow all 2 answers
Response from Andrew S | Reviewed this property |
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
0
Votes
joanna w
15 August 2016|
AnswerShow all 2 answers
Response from GuestExperienceSM | Property representative |
Dear Guest, Thank you for your inquiry. The price for breakfast buffet is $26.40 net per person serve daily in La Cascata. Your Guest Experience Team
2
Votes
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123456
Room Tips
"Would not stay there again, given hotel's poor condition, cost seems unjustified"
Read review
"Get a club lounge level room"
Read review
"ask for a corner room and definitely a club room"
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"Corner suites are pricey, but worth the view"
Read review
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