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Lotte Hotel Guam

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Traveller (349)
Room & Suite (312)
Pool & Beach (108)
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Overview
  • Excellent52%
  • Very good26%
  • Average13%
  • Poor4%
  • Terrible5%
Travellers talk about
“the club lounge”(10 reviews)
“swim pool”(2 reviews)
“huge lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (341)
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All reviewsthe club loungeswim poolhuge loungemonster burgerthe hotel stafftumon bayvisited this hotelocean viewdouble bedroom changenice roomother hotelsstayed nightslocation is greatwingseinereceptions
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1 - 5 of 81 reviews
Reviewed 23 March 2018 via mobile

We had a fantastic time here at the Lotte hotel. Booked a twin ocean front club room and the view and breeze everyday were amazing. The hotel staff were all truly friendly and always willing to help. I think they have plenty of families so...More

1  Thank A4turbo21
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 26 March 2018

Dear A4turbo21, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are very pleased to hear that you had a fantastic stay at Lotte Hotel. We appreciate your positive comments on our facilities -- from the pools, kids room,...More

Reviewed 5 March 2018

Stayed in 3rd floor room. Whilst the room itself was very nice and the bed very comfy, the third floor did not offer anything special. Go for an ocean view room on the 6+ floor. Lobby and bar were very nice and the staff very...More

Thank BrissieTraveller83
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 6 March 2018

Dear BrissieTraveller83, Thank you for taking the time to share your experience and for choosing Lotte Hotel Guam. It is great to hear that your room accommodation was comfortable and to your liking. Here at Lotte Guam, we are committed to providing the best service...More

Reviewed 28 November 2017

You know the feeling when you ride a roller coaster, it goes up and down, feeling good, scared then you scream, and relieved as the ride ends? Well this was a good summery of my first time staying in one of Guam's newer, hotel. First,...More

2  Thank F1927IQroberta
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 29 November 2017

Dear F1927IQroberta, Thank you very much for choosing Lotte Hotel Guam for your stay-cation and anniversary celebration. We appreciate you taking the time to leave a review about your experience at our hotel. We are currently investigating the situations you have mentioned; however in the...More

Reviewed 19 November 2017

It is very good hotel for us. We will stay Lotte hotel if we visit gaum again. I was really satisfied with breakfast and happy hour. Also i love beach in front of hotel. Although i came back 4 days ago, i really want to...More

Review collected in partnership with this hotel
Thank toy0622
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 20 November 2017

Dear toy0622, Thank you for your recent stay with us and for taking the time to leave a review on Lotte Hotel Guam. We are very happy to hear that you were satisfied with our breakfast buffet and the happy hour that Lotte Hotel Guam...More

Reviewed 5 November 2017

We checked in late around 3am, they only allow us to stay till 1 pm the next day. The room smelled like sewerage and old. The room needed a renovation. The TV was facing the sofa in the room, if you are in bed, you...More

Thank CS L
Response from LotteGuamHotel, General Manager at Lotte Hotel GuamResponded 6 November 2017

Dear CS L, Thank you for taking the time to leave a review about our hotel. We deeply regret to hear about your experience based on your review. Please be assured that we are working to investigate the situation in regards to the condition of...More

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Most Booked Properties in Guam
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Shuttle Bus Service
Airport Transportation
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$199 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 Luxury Hotel in Tumon
#2 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$199 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 Luxury Hotel in Tumon
#2 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (349)
Room & Suite (312)
Pool & Beach (108)
Dining (39)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Amenities (2)
Questions & Answers
Ask a question
907pamc
5 March 2018|
AnswerShow all 2 answers
Response from GuamLotteHotel | Property representative |
Dear 907pamc, Thank you for your question. Please contact our reservations department in regards to early check-in and check-out, as these situations are based upon availability. We will do our best to accommodate your... More
0
Votes
TAM K
15 July 2017|
Answer
Response from LotteGuamHotel | Property representative |
Dear TAM K, Thank you very much for reaching out to us in regards to our neighbors construction situation. Unfortunately, as the construction is not associated with Lotte Hotel Guam, we are unable to provide a sure "end... More
2
Votes
haeins2014
25 October 2016|
AnswerShow all 3 answers
Response from LotteGuamHotel | Property representative |
Dear haeins2014, Thank for your questions, we are happy to answer them. The Tower Wing houses guest rooms with a full frontal Ocean View whereas the Island Wing houses guest rooms with a partial Ocean View. Here at Lotte... More
1
Vote
Room Tips
"check online for discount and more room selections"
Read review
"Discount on the room if booking a wedding or reception at Lotte."
Read review
"Request room facing pool side"
Read review
"ocean view or city view mauka side is less expensive and you can see the other side of the island"
Read review
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