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Lotte Hotel Guam

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#8 of 21 Hotels in Tumon
Certificate of Excellence
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1 room 2 adults 0 children
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Lotte Hotel Guam
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279 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Reviewed 18 February 2015 via mobile

Our family visit Guam on regular basis for vacation. We used to stay at PIC in the past mostly because our kids love the swimming pool with slides there. But on one occasion we decided to give this Lotte a try for a change. We were pleasantly surprised. The 18th floor tower suite was impressive and gorgeous. Bath room was...

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4Thank ellenseward
Reviewed 11 February 2015

Before my booking, I read some reviews that Lotte Hotel was newly renovated in mid 2014. Expecting to stay in an almost brand new hotel in January 2015, I am quite disappointing. Outside my room, it was an open-air corridor which looked so old like over 20-year government subsidized housing estate. Luckily, my trip was on sunny days. If it's...

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3Thank fcxfcxfc
Reviewed 16 January 2015

I came to Guam from Philippines to visit my long time friends, and had a great experience at Lotte. The standard guestroom located at the Tower Wing was very spacious, clean, and had a spectacular view of the Tumon Bay. It is probably the best ocean view that I had, especially due to Lotte Hotel's great location that oversees Tumon....

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2Thank Robert L
Ulaanbaatar
Reviewed 4 January 2015

Good: the hotel is in good location near shopping malls. The pool is good. The buffet restaurant is ok. The room condition is ok. Bad: the stuff even though friendly they are very untrained. They would constantly make mistakes in delivering room service, housekeeping will enter your room despite the DoNotDisturb sign, front desk kept calling me on some unimportant...

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4Thank David C
Bowie, Maryland
Reviewed 29 December 2014

I just spent a night at this hotel in between flight connections. It is a perfectly good hotel with friendly and helpful staff. The room accommodation I selected, an ocean front double, was spacious and comfortable. The bathroom was particularly nice, with both a tub and a separate, enclosed rain shower. The hotel serves a nice buffet breakfast and daily...

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Thank Edison G
Montreal, Canada
Reviewed 23 December 2014 via mobile

The Lotte Guam is not up to the high standards you'd expect in Korea. The good thing about it is that it's been renovated and facilities (carpets, beds, linen, Etchepare. are new). Bad things: some design features are hard to understand: why are the shower taps places so low...so low you almost have to kneel down! And the shower is...

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4Thank Rafaelstravels
Taipei, Taiwan
Reviewed 11 December 2014

We stayed in Lotte for 3 days and lived in Club room. The room is not exactly a new one. More precisely, it was furnished. The staffs were friendly and helpful. The pool area was a nice place to stay and relax; the meals & cocktails provided in this area were not expensive and worth to try. However, there're two...

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5Thank CYL89
Reviewed 2 December 2014

This hotel has recently been renovated and the room (in the Tower Wing) was modern and clean. Hotel staff were all very friendly and efficient, and the view is absolutely stunning - looking down the beach. I had a Club Lounge room - the Club Lounge is spacious and well set out with a good breakfast and a pretty good...

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4Thank PortA7
Guam
Reviewed 26 November 2014

We stayed in the club floor. The rooms are very spacious! Nice comfy beds and the balcony view for the ocean is amazing! The view of the Tumon Bay is the best from this hotel. My son and husband swam in the pool until the evening time. The pool closes at 8pm, it should close later. The pool is very...

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2Thank Cristina S
Agana, Mariana Islands
Reviewed 12 November 2014

Checked in for 2 days to attend a family wedding. I have limited mobility, so for those who find it difficult to walk long distances, "you be the judge"; this place is not accommodating. The disabled parking is located about 100 feet away from the check-in counters. After checking in, I had to walk another 100 feet just to use...

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10Thank CPFam
Sales and Marke... A, Sales & Marketing Admin at Lotte Hotel Guam, responded to this review

Dear DJPerez , We apologize for your recent experience. We strive continuously to improve our levels of service and have noted the details of your review. Here at Lotte we are committed to deliver the best possible experience to all our guests. Please accept our apologies for the inconveniences you may have experienced during your stay. We are still in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $287 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#2 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Lotte Hotel Guam staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view or city view mauka side is less expensive and you can see the other side of the island”
chefnatalia, 18 Mar 2017 | Read review
“Try and stay away from Island wing if you want an unobstructed view.”
lshan, 3 Feb 2017 | Read review
“Staying December 19, 2016 ~ stay. Room number 1061”
mashirou, 29 Dec 2016 | Read review
“Stay island wing if A/C fan speed concerns you!!!”
CY74TPE, 9 Nov 2016 | Read review
“Stay out of the Island wing. Go tower!”
  • This bathroom is awful! Shower sprayer is way too low for a normal sized person
  • kitchenette
  • This was a terrible desk - chair way too low and no lighting
  • Bed was comfortable but you see it is missing a night table. Could move the luggage rack elsewhe
  • A roomy sitting area
  • TV viewable only from sitting area and not bed
  • Bathroom was dark and not good
  • It did have a good view
AmazingD, 10 Sep 2016 | Read review
5 of 5