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Outrigger Guam Resort

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#1 of 21 Hotels in Tumon
Certificate of Excellence
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1 room 2 adults 0 children
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Outrigger Guam Resort
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1,399 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Mililani, Hawaii
Reviewed 15 December 2016

The Room. Ocean View, Place was like brand new. Bathroom had all the modern fixtures. Toilet seat was heated, had a built in bidet. Shower had the rain forest shower head or a wand if you liked. Everything was modern, The carpet was like a woven bamboo rug, It felt cool and dry. (My last visit to Guam I stayed...

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Helpful?
Thank Tom B
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! It is wonderful to hear that you enjoyed your stay here with us. Our team strives to share their hafa adai spirit with all of our guests and are always eager to go above and beyond. They take great pride in providing friendly services. Thank you for sharing your experience and staying with us. We hope to welcome...

Guam, Mariana Islands
Reviewed 16 November 2016

I stayed at the Outrigger Guam Resort weekend of 4 November. Room was great, beautiful view of the beach, location was fantastic. I enjoyed listening to Jesse and Ruby singing mellow island music and pop hits from the 70's and 80's at the Bamboo Bar and lounge in the lobby. Not to mentioned the Fantastic brunch at the Palm Cafe....

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Helpful?
Thank bnap2016
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you very much for taking the time to post your recent experience at the Outrigger Guam Beach Resort. You brought up a couple of names, Jesse, & Ruby and Chef Gene, who are an exceptional asset to our resort. We really appreciate all of our hard working members here at the Outrigger Guam Beach Resort, they truly...

Taipei, Taiwan
Reviewed 25 October 2016

I went to Guam for a weekend with my friend, to have a nice girls-weekend. I booked the Outrigger online, due to the good reviews on Tripadvisor and was very happy with the choice. The room was huge and stylish, we had a nice balcony with seaview and the bed were confy. Service was also not bad. I had ordered...

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Helpful?
Thank NinaKrohn
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! We appreciate you taking the time to post a review on your recent stay at the Outrigger Guam Beach Resort. We are delighted you enjoyed your room with ocean view! Thank you for staying with us. We hope to welcome you back on your next visit to Guam soon and you had wonderful trip back to home. Again,...

Reviewed 27 September 2016 via mobile

Wifi connectivity is key to travel these days. The outrigger needs serious improvement. I've stayed here twice and both times the wifi had been broken, off, or so swamped I could not even download a kindle book. The rooms are nice and the pool is the nicest I've stayed at on Guam, but in today's travel wifi is king. And...

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Helpful?
1Thank Margaret S
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai and thank you for sharing your feedback with us. Our sincerest apologies for the WiFi challenges you experienced during your stay. Providing the best service and quality of accommodations including WiFi service is very important to us. We are constantly working to improve our WiFi system throughout the resort and usually able to troubleshoot if any of guests...

San Jose, California
Reviewed 13 September 2016

Great service. I asked the front desk for a higher floor. He told me to come back tomorrow to check. I was moved to the 12thfloor with beach front view. Ate lunch in the restaurant it was very good. I liked the self service laundry. Fitness room was adequate. Seating around the pool was good. I always found a chair....

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1Thank shopgirl08_junk
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your kind review. Happy to know that we were able to upgrade you during your stay with us at the Outrigger Guam Beach Resort. We hope that you will have the opportunity to return to Guam and stay with us again in the near future! Thank you for staying with us and and hope journey...

Manila, Philippines
Reviewed 13 September 2016

We arrived very early (4am) and decided to kill time because we did not want to pay half the rate if we checked-in early. So we went to the nearby restaurants and shopping malls. We were already tired when 3pm (standard check-in time) came. I was told at the front desk that our room was not yet ready and that...

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Helpful?
1Thank Moneymagnet889
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing to stay at the Outrigger Guam Beach Resort on your recent stay and for taking the time to review us. Your feedback is greatly appreciated as it will assist in our continuous improvement for the future. Hope we have the opportunity to welcome you and your family back again near future and you had...

Hong Kong, China
Reviewed 8 September 2016

We made this hotel reservations since June, we requested an early check-in, King size bed room and hotel airport transfer ($10/person/trip). Transfer to hotel was fine. After about 10 minutes journey, we arrived hotel at around 0600 and processed our check-in. Room number was assigned but no room key was given. We asked if our request for early check-in was...

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Helpful?
Thank Alan C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying with us at the Outrigger Guam Beach Resort and we truly appreciate your comments and feedback on Tripadvisor. First, we sincerely apologized for inconveniences may have caused you during your stay with us. Providing the best service is very important to us. The pointed out issues are well noted and let me assure your...

Reviewed 19 August 2016

I was able to get this hotel after staying at a nightmare hotel in Barrigada. Outrigger staff was amazing and the room was magnificent. My only complaint was that you have to call for housekeeping service. It was automatic for some reason. The location is in the heartbeat of the downtown area and only seconds from the beach. The pool...

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Helpful?
1Thank Vincent C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort. We are delighted that you enjoyed our location, staff, pool and room. We will work harder to deliver a better housekeeping service. Thank you for staying with us. We hope to welcome you and your family back near future. Again, Si Yu'os Ma'ase - Thank you.

Reviewed 11 August 2016 via mobile

Do not expect resonable service in guam outrigger. Serious drilling and hammering sound occured over midnight. I experiance real hell in outrigger. Is outrigger hotel or refugee camp? Yesterday, I went to sleep early because I had to check out early in the morning. After a while, I heared drilling and hammering sound and my family woke up. At that...

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2Thank 양우 김
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent stay at the Outrigger Guam Beach Resort. We sincerely apologize for the challenge you and your family had experienced during the stay with us. Our emphasis is always on our guests' experience and satisfaction. Let us assure you that the issues you have indicated are share with concerned team....

Reviewed 21 July 2016 via mobile

The hotel over all is nice but things kept going missing from our room. Another issue is the housekeeping kept putting up a DND on door so they didn't have to clean. One time they even put up a sign saying there was a DND sign so they didn't clean even when there wasn't a sign.

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Helpful?
Thank Jackie H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We sincerely apologize for some of concerns you expressed in your review. Providing the best service and quality of accommodations is very important to us. The pointed out issues are well noted and let me assure your comments are shared with our team to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Outrigger Guam Beach Resort is the preeminent deluxe beachfront resort hotel in the Tumon Bay resort district – an exciting, upscale retail and entertainment mecca that also features one of the best stretches of beach on the island. ... more   less 

Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913-4208, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $304 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific
Hotel Style:
#1 On the Beach Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 Top resorts Hotel in Tumon
#4 Family Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Outrigger Guam Resort staff and other travellers.
34 questions
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Questions? Get answers from Outrigger Guam Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room high up facing the ocean.”
  • Stunning view from my room at the Outrigger Guam
  • View to the beach from my room. Can hear the ocean at night.
  • Incredible sunset from my room
  • View to my right from my room.
  • Clean & spacious room. Nicely decorated.
janetg125, 11 Apr 2017 | Read review
“Request rooms above the 7th floor for better views”
ShawnC-NJ, 5 Mar 2017 | Read review
“See the pictures and be prepared”
IAPA-TRAVELER, 23 Jan 2017 | Read review
“Ocean front rooms are recommended, but all rooms appear to offer some kind of ocean view.”
elizabethmM2083US, 21 Jan 2017 | Read review
“Get the ocean view rooms! They're the best”
kiaraisabellem2016, 8 Jan 2017 | Read review
5 of 5