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Hyatt Regency Guam

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Traveller (935)
Room & Suite (368)
Pool & Beach (196)
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Overview
  • Excellent30%
  • Very good45%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“al dente”(16 reviews)
“pool area”(21 reviews)
“tumon bay”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,375)
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508 results
Traveller rating
167
192
77
49
23
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167
192
77
49
23
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All reviewsal dentepool areatumon baygreat poollittle thingsthe club loungejapanese restaurantwater slidesenjoyed my staybeach accessbeautiful beachocean viewpoolsdeliguamcagesstaycation
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1 - 5 of 508 reviews
Reviewed 6 days ago via mobile

Lobby area, main restaurant are both gorgeous with superior service. The rooms are disgusting, as is the outside of the building. My first room had black mold growing in the shower stall, orange fungus in the carpet around the doorway, the wooden furniture was scratched,...More

Thank Todd W
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency GuamResponded 5 days ago

Dear Todd W, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the condition of your room, which is certainly unacceptable. I have addressed all of the points with our Executive Housekeeper so that we may...More

Reviewed 2 weeks ago

Service was good to excellent. Food was Pricy for the quality. We ate at Niji which was my favorite hotel restaurant but I noticed a decline in the quality as ther are now apprentices instead of sushi chefs. They may have potential but lack focus...More

Review collected in partnership with Hyatt Hotels
Thank dofequirro
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency GuamResponded 2 weeks ago

Dear Dofequirro, Hafa Adai from Hyatt Regency Guam. Thank you for leaving us a review. We appreciate your feedback from your most recent visit. Fostering the development of our young chefs while maintaining a quality dining experience for our guests is something we strive for...More

Reviewed 3 weeks ago

check-in was smooth and the front desk lady offered me the Regency Club Membership. The room was nice, pretty large and cold. The beds were very comfortable. I had 2 rooms and asked for connecting rooms but the doors were locked. I always love the...More

Thank Joan E
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency GuamResponded 3 weeks ago

Dear Joan E, Thank you for the review of your recent weekend getaway at Hyatt Regency Guam. It is great to hear that you had a smooth check-in and found the room to be spacious as well as comfortable. We are sorry that you experienced...More

Reviewed 3 weeks ago

Must do the Regency Club. It may be a little extra but you'll end up saving money on food and beverages. The Regency Club staff will make you feel like a 5 star guest taking care of any little issue you may have.More

Review collected in partnership with Hyatt Hotels
Thank Derek H
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency GuamResponded 3 weeks ago

Dear Derek H, Greetings from Hyatt Regency Guam. Thank you for recommending the Regency Club. We’re happy to hear that you were able to enjoy all the Club has to offer and that our team were able to help you during your stay. I will...More

Reviewed 4 weeks ago

Really enjoyed our stay, the pool and beach area were so nice. Staff was great, very accommodating. The room was nice, much larger than other hotel rooms in this area, but could use a little tlc and updating. The room was definitely showing some wear...More

Review collected in partnership with Hyatt Hotels
Thank Tradzyminski
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency GuamResponded 4 weeks ago

Dear Tradzyminski, Warm greetings from Hyatt Regency Guam. Thank you for leaving us a review about your recent stay. We’re glad to hear you had an amazing time and enjoyed the pool, beach area as well as our spacious rooms. We appreciate your feedback and...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Beachfront
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$256 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$256 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (935)
Room & Suite (368)
Pool & Beach (196)
Dining (127)
Amenities (127)
Business Centre & Event Rooms (6)
Family and Play Areas (5)
Questions & Answers
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jbalexander3737
18 September 2017|
AnswerShow all 3 answers
Response from th0mial | Reviewed this property |
Yes. I went the night before to pay for my whole bill instead of paying for everything after. You do have to put a security deposit down for the room. This can be done over the phone with a credit card, or in person with... More
0
Votes
QuickWhitTravel
23 December 2016|
AnswerShow all 4 answers
Response from hoyas93 | Reviewed this property |
I guess not. The fitness center is not so spacious (duplex type) and crowded with eqiupments. The floor activity is set on the upper stage. I do not recall a foam roller there. Better to check with the hotel, though.
0
Votes
Webin M
18 May 2016|
AnswerShow all 3 answers
Response from CMDA | Reviewed this property |
SORRY I did not receive notice of this question. The breakfast buffet has both Western style and Eastern items. It was included with our tour and was adequate.
0
Votes
Room Tips
"Above 6th floor in the wing facing west."
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"higher the better"
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"higher is better"
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"stay away from the family wing if you don't have kids"
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