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The Westin Resort Guam

Hotels.comUS$209*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$227*
US$209*
US$227*
US$209*
US$227*
US$209*
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The Westin Resort Guam
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1,167 Reviews from our TripAdvisor Community

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Showing 360: English reviews
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Abilene
Reviewed 6 days ago NEW

Great hotel with many of the rooms having a beach front view. The rates were decent. I now know why they call Guam "Hawaii for the poor man". The staff was very nice and helpful. The restaurants were a little pricey though.

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Helpful?
1Thank Gpug
Management response:

Hafa Adai Gpug, Greetings from the Westin Resort Guam! Thank you for providing us your feedback regarding your recent stay. We are very delighted that you enjoyed our beautiful island. It is also pleasing to hear that you enjoyed the breathtaking view from your room and that our associates provided you with a great customer service. We hope to welcome...

Hong Kong, China
Reviewed 2 weeks ago via mobile

First- I had low expectations of this hotel. I read the reviews and knew it wasn't going to be great. I think all Westin hotels have dipped in quality over the past 7 years. However, I needed a hotel for a night in Guam. I'm platinum with SPG so I figured it was the best option. Everything was a hassle-...

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Helpful?
1Thank littleedith
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear littleedith Thank you for choosing to stay with us at the Westin Resort Guam and appreciate you for taking time to leave a comment to us on TripAdvisor. We are sorry that we could not meet your expectation on your stay this time. It is truly regretful that we couldn’t deliver our brand promise to you despite of your...

Tamuning, Mariana Islands
Reviewed 2 weeks ago via mobile

@ the Taste. Enjoyed a variety of seafood at the buffet. Champagne was great. Extra memorable because our waiter, Eiffel, was courteous and took care of our needs/requests with a wonderful smile and kind heart.

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Helpful?
1Thank nelson671
Management response:

Dear nelson671, Thank you for taking your time in sharing your experience with us regarding your dine in at Taste. It is very pleasing to hear that you enjoyed our Taste buffet and that Eiffel provided you an excellent service. We will definitely pass your kind words to Eiffel. We hope that we can welcome you back at our property...

Reviewed 2 weeks ago via mobile

What I like the most is the gorgeous view from the room of Tumon Bay! Room Size is great. However, hotel is old and needs renovation. It is a bit of a walk from the center so if you are looking for a hotel very close to the malls, I'd recommend you book somewhere else.

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Helpful?
Thank Iwearhotpantzz
Management response:

Hafa Adai Iwearhotpantzz, Greetings from the Westin Resort Guam! We thank you for taking your time in providing us with your thoughts and comments during your stay. It is delightful to know that you enjoyed the gorgeous view from your room. We will continue to upkeep our maintenance and services to provide a renewing stay for our guests. Should your...

HK
Reviewed 4 weeks ago via mobile

Currently staying in this hotel and is spending a total of 7 nights here. If you are SPG member you will have a very good experience at their counter, very friendly and helpful staff. Have tried out their Korean buffet and Japanese restaurant by far, both are good comparing to those that is available in Guam. The beach and pool...

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Helpful?
1Thank Khiitn
Management response:

Hafa Adai Khiitn, First of all, thank you for taking your time in providing us with your valued thoughts and comments during your stay with us. We are pleased to hear that you had a good experience and that our associates provided you with a friendly customer service. We are also delighted that you were able to try our "Taste...

Edwards, Colorado
Reviewed 4 weeks ago via mobile

Spent 3 nights at the hotel with my young adult daughter. Read reviews prior to booking and thought the hotel would be nice, was I wrong. The property is very old and run down, not what I expected from a Westin now Marriott product. There was mold in the shower and throughout the bath room. The ceiling in the closet...

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Helpful?
1Thank Deb H
Management response:

Dear Deb H, Thank you for taking your precious time in providing us your thoughts and experience regarding your stay. We regret to hear that we did not meet your expectations particularly with the room condition and lack of information upon check-in. We also apologize for the inconvenience you experienced regarding the construction noise next to our hotel. It is...

Tamuning, Mariana Islands
Reviewed 5 weeks ago via mobile

Went there for the Korean special accompanied by off-island, Korean chef. The food was great and tasted satisfying. I love the pork belly wraps. Kimchi was pretty good too. I was expecting for bibimbap station but nothing. It would have completed the whole Korean cuisine menu!

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Helpful?
Thank BrownEyes_GoodTimes
Management response:

Dear BrownEyes_GoodTimes, Thank you for taking your time to leave your valued comments and suggestions. We are very delighted that you were able to enjoy our “Hansik” Korean Food promotion. Our culinary team together with our special guest chefs from Haevichi Hotels and Resort worked really hard to provide all our guests with delectable Traditional Korean cuisine. We will forward...

Minato, Japan
Reviewed 5 weeks ago

First off, this is the 3rd stay in guam since we moved to Japan 2.5 years ago from US (for work). This was part pleasure/vaca and part business trip. Went with my wife and 10 year old daughter. Last time, over a year ago, it was storming, we stayed at hilton. Previous year, hyatt. Now tried the westin (made sense...

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Helpful?
1Thank jeff m
Management response:

Dear jeff m, Thank you for your valued thoughts and comments during your recent stay with us. We are pleased to hear that you had a great stay with your family at our property. We continue to upkeep our maintenance and services to ensure our guests have a renewing stay with us. We are also delighted that you and your...

Taguig City, Philippines
Reviewed 16 April 2017

Not the grandest Westin I've been to but this is a charming resort in the heart of Tumon Bay. Walking distance to shopping and has a good stretch of beach, and shuttle bus station right in front. The rooms are a bit dated but still good. Westin's Heavenly Bed did not disappoint. Pool was average but nice. Beach Cabanas were...

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Helpful?
Thank PhilippeJan
Management response:

Dear PhilippeJan, Thank you for choosing the Westin Resort Guam for your recent stay and thank you for sharing your thoughts and comments. We are pleased that our signature Heavenly Bed did not disappoint you. It was created for our guests to have a renewing rest at the Westin Resort Guam. We are also delighted that you were able to...

Washington DC
Reviewed 13 April 2017 via mobile

I just finished a two day stay at the Westin. While neither the newest nor the grandest Westin, it was a pleasant stay. Being SPG Gold, they had upgraded my room to a high floor with a view, and gave me a 4 pm checkout without any problems. The hotel has free parking, and is walkable to many shops and...

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Helpful?
Thank Wrldtvlr27
Management response:

Dear Wrldtvlr27, Thank you for choosing the Westin Resort Guam for your recent stay and for taking the time to post your valued comments. We are very delighted that you had a nice stay and experience at the Westin Resort Guam. It is our team’s commitment to deliver the best guest experience possible. It was our pleasure to have you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Tastes
Tastes
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: $289 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
9 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
Gpug, 20 May 2017 | Read review
“high floors, end of building, ocean view”
jeffm18, 21 Apr 2017 | Read review
“Take the upsell on Royal Beach Club - worth it if you intend to stay indoors”
PhilippeJan, 16 Apr 2017 | Read review
“Ask for an Ocean Front Room, it is worth the extra money”
  • The view from our private Balcony, 17 floors up
243johnz, 10 Apr 2017 | Read review
“Higher floors have a better ocean view.”
BobowillTravel, 4 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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