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West Street Hotel

Hotwire.comUS$299*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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West Street Hotel
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661 Reviews from our TripAdvisor Community

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Showing 651: English reviews
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Manchester, United Kingdom
Reviewed 2 days ago NEW

Just as I started to write this view I noticed the 2 most recent reviews (from May 2017) indicated the hotel did not seem ready for the season. We only stayed one night so didn't experience the housekeeping problems. Our room was beautiful and very comfortable and we were able to get extra towels. The whole design and feel of...

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Helpful?
Thank Pgnacht
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Pgnacht, You have provided great constructive comments, feedback such as yours gives us the opportunity to correct these service errors that you encountered during your stay. This is not the level of service that our guests have come to expect and I would like to personally apologize that the service was not up to our high standards. I hope...

Kennebunk, Maine
Reviewed 4 days ago NEW

If I had to rate the hotel only on the quality of housekeeping I'd give it a one. Our room never got a decent cleaning during a three-night stay: sloppy bed-making, no vacuuming, and something always left undone [no clean glasses, no tissues, etc.]. When neighboring rooms left breakfast trays in the hallway, that's where they stayed until nighttime. I...

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Helpful?
Thank RH0001
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear RH0001, Please accept my sincere apology for us not delivering the normal excellent and accommodating high level of customer service our guests have come to expect. We never want our guests to be unhappy and enjoy doing whatever it takes to makes things right for them. We will be sure to take your feedback and use it for consideration...

South Florida, Florida
Reviewed 1 week ago

This is our second night of a three night stay with no housekeeping. First night room was not cleaned until after 4:00 pm. Today I called at 5:45 and was told that the maids go home at 5:00pm. No ice machines on our floor so I went to the next floor and was told that ice is kept in a...

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Helpful?
Thank dianelz511
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear dianelz511, I truly apologize if your experience at the West Street Hotel was unfortunate. Our goal at the West Street Hotel is to provide the highest quality and equitable service throughout all aspects of our resort. We regret that you felt we fell short in this endeavor. Guest satisfaction is the backbone of our resort and is the key...

Red Bank, New Jersey
Reviewed 3 weeks ago

We are about to embark on our third visit to the West Street Hotel , our sixteenth visit to Maine. Of all the places we have stayed this hotel is by far the most friendly, clean and comfortable. We have requested certain rooms and the staff has tried their best to accommodate our wishes. We greatly appreciate this and look...

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Helpful?
1Thank BKW68
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear BKW68, Thank you for providing wonderful feedback regarding your recent stay at the West Street Hotel, I am pleased to hear that you enjoyed the exclusivity of our property, and our easy access to the down town area. Our staff works tirelessly to ensure all of our guests requests are met and exceeded, they are grateful for all of...

Miami
Reviewed 4 weeks ago via mobile

Love the room, service, pool and view. The best hotel ever. Will visit again this year. The kid loves the free cookies. I especially love the decorations style of the hotel lobby, very modern. Great stores nearby.

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Helpful?
1Thank Pei Z
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Pei Z, Thank you so much for taking the time to review the West Street Hotel! We certainly appreciate all guests’ feedback, and are delighted to hear that you enjoyed all aspects of your stay. We pride ourselves on our premiere waterfront location, within steps of the many boutique shops and restaurants Bar Harbor has to offer. Thank you...

Cincinnati, OH
Reviewed 31 March 2017

This is the place to be in Bar Harbor. The hotel is clean and modern with a nautical, New England vibe. Located right in the heart of Bar Habor with easy access to the water and the restaurants and shops in town. Staff is warm and welcoming and my kids loved the candy and cookies that they left out for...

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Helpful?
Thank ammm
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear ammm, Thank you so much for your review of the West Street Hotel! We are pleased to learn of your stay experience and thank you for your kind words regarding the staff being both friendly and accommodating. We take pride in providing unsurpassed services and personal touches. Our waterfront location is surely a great asset of ours and we...

Reviewed 14 March 2017

Went there as part of our summer holiday to Acadia National Park last September. Staff were polite, attentive and well trained. Rooms were spacious, clean and very comfortable. The cookies, water, coffees and fruits are a nice touch...Just get them quickly! Location was wonderful. Proximity to National Park was great. Highly recommended. Keep up the great work West Street hotel.

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Helpful?
Thank Preneshan R
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Preneshan R, Thank you for taking the time to share your experience with us here at the West Street Hotel. Our staff works very hard and is dedicated to making sure every aspect of your stay is taken care of, from our pantries to relaxing in a luxury room. Our location allows guests to truly relax without having to...

Ashland, Ohio
Reviewed 5 March 2017

We enjoyed our stay at the West Street Hotel. Plenty of onsite parking. Lots of nice restaurants within walking distance of the hotel. There is a nice common area that provides coffee, water and light snacks. The room was charming and nautical, very clean. We visited mid October, beautiful foliage. Would stay at again!

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Helpful?
Thank Jill V
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Jill V, The title of your review says it all, we are so happy that you think very highly of The West Street Hotel. I think that you have highlighted all of the great amenities and services offered by the hotel and we are so happy to hear that you enjoyed a great Maine hospitality experience. We hope that...

Germany
Reviewed 20 February 2017

The West Street Hotel is located right at the harbor in downtown Bar Harbor. Everything is in walking distance and you can watch the cruise ships come in to the harbor right from the doorstep. the rooms are spacious and well maintained. the service was friendly and the hotel offer nice treats like a Keurig Coffemaker on every floor along...

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Helpful?
Thank Canyonlands2008
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Canyonlands2008, We appreciate the wonderful review, and we are pleased to read about your great experience while at the West Street Hotel. Our guests have access to many great amenities and great views on property- as mentioned in your review. We thank you for your kind words regarding your stay! If your travels bring you back to the Bar...

Ballston Lake, New York
Reviewed 13 February 2017

My wife and I made an end of the season trip during fall foliage to Bar Harbor. We only had reservations for one night at another hotel on the outskirts of town and found the West Street when we were in town for dinner. The hotel is relatively new, 2-3 years. the staff is friendly and helpful with making dining...

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Helpful?
Thank Bill S
chris torrey t, General Manager at West Street Hotel, responded to this review

Dear Bill S, The title of your review says it all, we are so happy that you think very highly of The West Street Hotel. I think that you have highlighted all of the great amenities and services offered by the hotel and we are so happy to hear that you enjoyed a great Maine hospitality experience. We hope that...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Room Service
  • Business Centre with Internet Access
  • Concierge

Additional Information about West Street Hotel

Address: 50 West St, Bar Harbor, Mount Desert Island, ME 04609-1858
Region: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Price Range: $324 - $694 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Street Hotel 3*
Number of rooms: 85
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Bar Harbor
#9 Family Hotel in Bar Harbor
#11 Romantic Hotel in Bar Harbor
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Questions & Answers

Here's what travellers have asked, with answers from West Street Hotel staff and other travellers.
9 questions
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Questions? Get answers from West Street Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book in advance and a view”
BKW68, 5 May 2017 | Read review
“Get a room on the coast side.”
Heff46, 5 Feb 2017 | Read review
“The harbor view rooms would be worth getting.”
fallfan54, 24 Oct 2016 | Read review
“Make sure you get a room with a view.”
JoshTheTravelGuy, 21 Oct 2016 | Read review
“Rooms facing the harbor are beautiful”
MitsouW, 20 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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