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The Cartwright Hotel - Union Square, BW Premier Collection

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The Cartwright Hotel - Union Square, BW Premier Collection
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524 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Chicago, Illinois
Reviewed 6 days ago NEW

This place was repulsive. I arrived very late after a transcontinental flight. Having booked on short notice, the Cartwright was one of the few hotels I could find near my meeting the next morning that was under $500. I should've known better... Got there and the check-in person had difficulty getting me checked in even though my room key and...

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Helpful?
Thank MrVarmint
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello, thank you for staying with us at The Cartwright Hotel Union Square and for your review. We would like to apologize for the issues you had during your stay. I would like to get more information from you so we can use it as a tool for future guests. Please email me at : rnavas@carthotel.com Thank you again and...

San Francisco, United States
Reviewed 1 week ago

A person at the front desk was arrogant and rude, which was very unfortunate to us. Although we reserved a room with king-size bed, but such room was not available at the first night. We were moved to a room with king-size bed on the second night. We requested refund for the rate difference to hotels.com. Overall, the rates are...

Review collected in partnership with Best Western
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Helpful?
Thank hirokoi861
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello. Thank you very much for staying with us at The Cartwright Hotel Union Square and for your feedback. We would like to apologize for not having the room you reserved. I would also like to communicate more with you about your stay, please email me at : rnavas@carthotel.com Thank you again, I hope you have a great day! Cheers.

Belmont, Massachusetts
Reviewed 1 week ago

Travelzoo had offer for $150. Room was small but good for one person. Nicely renovated. Very comfortable bed. 6th floor was high enough to not be bothered by street noise, though could still hear it. I would not want to be a very large person in this room. The shower is 18" x 5', sink is small, toilet in small...

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Helpful?
Thank BelmontMA
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello. Thank you for staying with us at The Cartwright Hotel Union Square. We would like to thank you as well for your review. I would like to thank you for the feedback on the rooms as well. We do apologize for the size of the rooms, this is why we are a boutique hotel. Have a great day! Cheers.

Melbourne
Reviewed 2 weeks ago

This location is amazing!!! It's an easy walk from Powell Station if you catch the train from the airport. The staff are friendly, the rooms are clean, we were in a renovated room. The rooms are small but since we only showered and slept there the location certainly made up for that. Sometimes a little noisy but nothing that earplugs...

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Helpful?
Thank BarbiegirlMelbourne
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello and thank you very much for your feedback. Thank you for staying with us at The Cartwright Hotel Union Square as well. We are happy you enjoyed your stay with us and got a chance to stay in one of our renovated rooms. I will be sure to share this with our team. Have a great day! Cheers.

New York, United States
Reviewed 2 weeks ago

Close to the Moscone center, recent renovation , newish interior. For the value can't complain, overall it was good. Street noise wasn't bad either. Food choices nearby are hit or miss, reckon use Yelp to find something.

Review collected in partnership with Best Western
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Helpful?
Thank garypQ3314HN
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello and thank you so much for staying with us at The Cartwright Hotel Union Square. We are very happy you enjoyed your stay with us and we were in a good location. Have a great day! Cheers.

West Kelowna, Canada
Reviewed 2 weeks ago

Clean, safe hotel, great location at Union Square. Near Bart, cable cars on Powell, shopping and restaurants. Concierge service was amazing and very helpful. The room 617 was extremely tiny with two twin beds. Beds were very comfortable but noisey as faces Sutter St, be quiet in room as can here you neighbours snore.....

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Helpful?
Thank Donald D
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Donald. Thank you very much for staying with us at The Cartwright Hotel Union Square and for the feedback about your stay. We do apologize for the noise on Sutter but it is one of the busiest streets in San Francisco. Our 2 bedded rooms only have twins in them. Have great day. Cheers.

Deerfield, Illinois
Reviewed 3 weeks ago

Finding a hotel in SF these days has become very similar to choosing a place in NY. If there is an event in town, prices can be astronomical, room sizes aren't particularly large and you need to look at the smaller properties to find a reasonable deal. The Cartwright is one of those smaller properties priced below the average in...

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Helpful?
1Thank dlscps
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello. Thank you for your review and for staying with us at The Cartwright Hotel Union Square. We are happy you enjoyed our hotel. The issues mentioned in your review about the rooms are being addressed with our renovation. Please feel free to come back and visit us to check out the renovated rooms. Have a great day! Cheers.

Burlingame
Reviewed 4 weeks ago

Clean, friendly, safe, great location off Union Square for seeing sights, shopping and restaurants in San Francisco! No restaurant in the hotel, but it's a great launching spot for things to do in the city.

Review collected in partnership with Best Western
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Helpful?
1Thank jen372
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Jen. Thank you very much for staying with us at The Cartwright Hotel Union Square. We would like to thank you for your feedback as well. I am glad you enjoyed your stay with us and the surrounding Union Square area. Have a great day! Cheers.

Birmingham, UK
Reviewed 4 weeks ago

Stayed here for 4 nights on business. The hotel is old but is being refurbished. I was initially offered one of the old, un-refurbished rooms and unfortunately the window didn't close properly. I alerted the hotel staff and they quickly found me another room - this time one of the refurbished ones. The room itself was quite small but there...

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Helpful?
1Thank Angles
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello Angles. Thank you very much for your review and for staying with us at The Cartwright Hotel Union Square. We are happy you enjoyed one of our renovated rooms. You are correct we do not serve breakfast but the options within walking distance are many. We will be sure to share this with the our team. Have a great...

New York City, New York
Reviewed 4 weeks ago

The hotel staff is helpful, accommodating, and friendly. My check-in process was seamless. Clearly, the building is older, but the room where I stayed was recently renovated. If you are looking for a palatial suite, this is not your hotel. Though on the small size, the room was clean, comfortable, and nicely appointed. No space is wasted and is put...

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Helpful?
1Thank davidhQ9728BH
Ronnie N, Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review

Hello David. Thank you very much for staying with us at The Cartwright Hotel Union Square and for the feedback. We are happy you enjoyed the newly renovated room. I will be sure to share this with our team. Have a great day! Cheers.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
What Will You Do Today In San Francisco? The possibilities are endless. Dine at the city’s most celebrated restaurants and sample the latest food innovations for which the city has become famous. Explore the city’s countless tourist attractions such as the spectacular Golden Gate Bridge, and take a ride through the city’s notorious yet energizing fog, setting your eyes on the wondrous parks and landmarks along the way. Browse the nearby boutiques and department stores in and around the bustling Union Square area. And enjoy all of this while staying at the Cartwright Hotel Union Square. Located just one block from Union Square, the epicenter of the city’s best shopping, dining and entertainment venues, the hotel is also just minutes from the Financial District and Moscone Center. Apart from its excellent location and quintessential San Francisco charm, the Cartwright Hotel Union Square offers thoughtful amenities and premium guest services, making it the perfect choice for business and leisure travelers looking for comfort and convenience in the thick of all that San Francisco has to offer. ... more   less 

Additional Information about The Cartwright Hotel - Union Square, BW Premier Collection

Address: 524 Sutter Street, San Francisco, CA 94102 (Formerly The Cartwright Hotel - Union Square, BEST WESTERN PREMIER Collection)
Region: United States > California > San Francisco > Union Square
Price Range: $223 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Cartwright Hotel - Union Square, BW Premier Collection 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Larkspur Union Square
Larkspur San Francisco
Cartwright Hotel San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Cartwright Hotel - Union Square, BW Premier Collection staff and other travellers.
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Questions? Get answers from The Cartwright Hotel - Union Square, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are best”
 of 5 bubbles BelmontMA, 7 Feb 2017 | Read review
“Room away from Sutter St”
 of 5 bubbles legend53, 3 Feb 2017 | Read review
“Go for a room on one of the upper floors - they are the ones that seem to have had the refurb done”
 of 5 bubbles Angles, 19 Jan 2017 | Read review
“Ask for a renovated room on a higher floor toward the back of the hotel--to lessen the street noise.”
 of 5 bubbles davidhQ9728BH, 18 Jan 2017 | Read review
“Some rooms still being renovated. Our room was on 7th floor..room 711, so overlooked adjacent neighborhood”
 of 5 bubbles mpabraham, 8 Jan 2017 | Read review
5 of 5