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InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
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2,304 Reviews from our TripAdvisor Community

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Showing 2,049: English reviews
Stony Lake
Reviewed today NEW

We stayed here for one night prior to a 2 week cruise to Hawaii. The accommodations were secured through our cruise line. In our room, some prior guest had written on the walls with marker and the repair was poorly done. you could still see the marker damage. The furnishings and such were older but nice enough. The woodwork around...

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Helpful?
Thank Jim M
Vernon Hills, Illinois
Reviewed 6 days ago NEWvia mobile

I stayed at the Mark Hopkins for a two night business trip. It was very convenient to the California St business district. It has an aura of history to it and I enjoyed my stay. The lobby is spacious and perfect for meeting people before heading to the Top of the Mark. My room was fairly large and bed very...

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Thank djcollie03
Melbourne, Australia
Reviewed 6 days ago NEWvia mobile

Lovely hotel in a great location but our experience was poor. I really don't like leaving bad reviews but I am very dissatisfied about paying for a night of good quality accommodation that was not delivered. Our bathroom flooded from the toilet and had to pack up all our things and change rooms at around 3am. We were moved to...

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Helpful?
Thank Helenberyl
Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for taking the time to share your feedback from your recent stay. I am dissapointed to read that you had a negative expierence with us. I know our managers worked hard to rectify the situation and I am sorry if that resolution did not satisfy your expectations. Should you wish to discuss further please feel free to reach...

Reviewed 1 week ago via mobile

Can't beat the location for the series of meetings I had in San Francisco. The property is stately, elegant, legacy hotel with high-end customer service. Each employee has been exemplary in his or her warmth, professionalism, and customer service.

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Thank Dennis F
Madison, Wisconsin
Reviewed 1 week ago

Stayed for 4 nights over Thanksgiving weekend. At checkin my husband asked if there were any updates. We were told we would have to pay $40 per night extra. There wasn't a room ready so we decided to say no. The next day we thought we would ask for an update because of a special event. We were told we...

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Thank Enjoy2travel
Reviewed 1 week ago

The hotel is great, and in a great part of the city. Very easy walking distance to Chinatown and several good restaurants. I would recommend getting a higher floor if possible, as the noise from the street might bother some guests. All of the staff were quite helpful for my short visit. The breakfast in the morning was terrific.

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Thank Grace F
Reviewed 1 week ago

I have to write this email as I am absolutely humbled by the amazing support and help the staff of Mark Hopkins Intercontinental has provided for my stay - I'm still staying and I was so impressed I'm jotting my thoughts down lest I forget. From start to finish the staff at the Mark Hopkins is Top of the Mark...

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Thank Sae Min A
Santa Rosa, California
Reviewed 1 week ago

This hotel is over 90 years old, I believe, and for the most part, very well kept. We loved the history of the beautiful building and found it to be quite charming. Clean, spacious, with wonderful bath amenities and a nice coffee maker. Turndown service included local chocolates. It is on a city block, in prestigious Nob Hill, a close...

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Thank J-mom-of-three
Reviewed 1 week ago

I have had amazing experiences at InterContinentals. Not this one. Terrible front desk check in and manager on duty. First impression was that they were more resentful of the low rate I had booked than they were interested in giving me the recognition and benefits that I have gotten used to as an IHG Platinum tiered member. I've traveled millions...

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1Thank Stuart E
Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for taking the time to share your feedback from your recent stay. I am disappointed to read that you did not have an enjoyable stay with us. I will use your feedback as a training opportunity. If you would like to discuss futher please reach out to me at ICMarkHopkins@ihg.com. Thank you again for your review and we...

Singapore, Singapore
Reviewed 1 week ago via mobile

The hotel is well located, the welcome is professional and detailed and the concierge service a real plus! Room was good, clean quiet but not modern. Compared to other intercontinental hotels breakfast was a bit disappointing with quality food but less choice, scrambled eggs were dry and overcooked and I had to wait to toast bread as one of toaster...

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Helpful?
Thank ericbengo

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Staying in Nob Hill

Neighbourhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 

Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108-2228
Region: United States > California > San Francisco > Nob Hill
Price Range: $176 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Reservation Options:
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental
Hotel Style:
#15 Green Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#56 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Mark Hopkins San Francisco staff and other travellers.
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Questions? Get answers from InterContinental Mark Hopkins San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. Rooms right over the entrance should be avoided.”
 of 5 bubbles J-mom-of-three, 27 Nov 2016 | Read review
“Elevator proximity is key. Do not expect IHG elite status to be recognized.”
 of 5 bubbles 584stuarte, 27 Nov 2016 | Read review
“Junior Suite was worth the extra money!”
 of 5 bubbles 533simonh, 24 Nov 2016 | Read review
“Ask to see the room before checking in”
 of 5 bubbles pageslady, 18 Nov 2016 | Read review
“One with a view”
 of 5 bubbles LNG7, 16 Nov 2016 | Read review
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