We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (28)
Room & Suite (5)
Dining (1)
Ratings and reviews
  • Excellent1%
  • Very good10%
  • Average19%
  • Poor14%
  • Terrible56%
5 days ago
“Do not rent a room here !!!!!”
22 May 2018
“Genuine Mission District experience”
View all reviews
What's included
Free Wifi
Rooftop Bar
Business Centre
2 Star Hotel
View all hotel information
Location and contact
2361 Mission St, San Francisco, CA 94110-1868
15.7 km to SFO Intl Airport
190 restaurants are within a 0.5 km radius
2.2 km from San Francisco City Hall
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (83)
Filter reviews
58 results
Traveller rating
1
5
12
9
31
Traveller type
Time of year
LanguageEnglish
More languages
1
5
12
9
31
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 58 reviews
Reviewed 5 days ago via mobile

There is no elevator it smells terrible and the "shared bathrooms" are disgusting the bathtubs need to be replaced. While I was there the hotel was being sprayed for pests this place doesn't deserve half a starMore

Thank Vanesaa B
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 2 days ago

Dear Vanesaa, thank you very much for booking your stay with us. We try very hard to make our guests stay as pleasant as possible, and it is always a disappointment when we learn one of them has left with a less than the first-rate...More

Reviewed 22 May 2018 via mobile

A genuine hotel in the middle of Mission District with the right charm and feeling, we were after. In need of renovation, but clean and very save. The personnel is wonderful! You can find plenty of places with delicious food all around in the neighbourhood,...More

Thank Tzenko S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 22 May 2018

Dear guest, Thank you for your very nice feedback. We're glad to hear that you felt we gave good value for the accommodation. We hope you will have another opportunity to stay with us again in the future. Kind regards, Customer Care Team

Reviewed 21 February 2018 via mobile

Having read some reviews I didn’t have high expectations for El Capitan, but it was the cheapest place around, so I went for it. In fact, the staff on the front desk were really helpful, and the location in the Mission is perfect if you...More

2  Thank InkBoxer
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 23 February 2018

Dear InkBoxer, we are very pleased that our property suited your needs so well, and that you enjoyed your stay with us. We hope to welcome you back for another great stay the next time you're in town! Kind regards, Customer Care Team

Reviewed 19 November 2017 via mobile

The hotel is in a neighborhood where a lot of graffiti on the walls, dirty, only couple showers on the hallway to share among all rooms. We booked two queen beds room but they gave us the 1 queen bed room, I asked to exchange...More

Thank Trí T
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 21 November 2017

We are very sorry to hear that you had such a poor first impression of our hotel. We pride ourselves on providing excellent customer service to our guests, so we are very disappointed to hear about your experience. We apologize profusely for this, and we...More

Reviewed 8 November 2017 via mobile

This little hotel is in the former old El Capitan movie theatre. It's definitely for young people on a budget but it's clean, retro and definitely on a street with plenty of night life! Bars with live Cuban music, restaurants etc. We had a sink...More

Thank Vicki S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 18 November 2017

Hi Vicky, Thank you very much for your feedback, we always appreciate the time that our guests take to review their stay. We are pleased that you had an overall good stay with us. We hope to see you soon! Thanks and have a good...More

View more reviews
About
Hotel class
Hotel class
Number of rooms
22
Price range
US$84 - US$331 (Based on Average Rates for a Standard Room)
Location
United States > California > San Francisco > Mission District
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Beachfront
Hotel class
Number of rooms
22
Price range
US$84 - US$331 (Based on Average Rates for a Standard Room)
Location
United States > California > San Francisco > Mission District
Hotel class
Hotel class
Number of rooms
22
Price range
US$84 - US$331 (Based on Average Rates for a Standard Room)
Location
United States > California > San Francisco > Mission District
Add Photo Photos
Traveller (28)
Room & Suite (5)
Dining (1)
Family and Play Areas (1)
Nearby
Mission District
From burritos to bicyclists, the Mission is the
foundation for all things hip in the city. Cultural
attractions, an independent arts community, sumptuous
street murals and a high density of bars and cafes
make this neighbourhood a magnet for young people.
While terrific inexpensive food is abundant, its
top-of-the-line restaurants now compete with the
city’s best for fashionable diners. Indulge as the
...More
Questions & Answers
Get quick answers from El Capitan Hotel staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"I don’t think there are any ..."
Read review
"Noisy street, a hotel just for one night or two tops."
Read review
"Better rooms on second floor."
Read review
"Not staying here is the best tip I can provide"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing