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There is no elevator it smells terrible and the "shared bathrooms" are disgusting the bathtubs need to be replaced. While I was there the hotel was being sprayed for pests this place doesn't deserve half a starMore
Thank Vanesaa B
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 2 days ago
Dear Vanesaa, thank you very much for booking your stay with us. We try very hard to make our guests stay as pleasant as possible, and it is always a disappointment when we learn one of them has left with a less than the first-rate...More
A genuine hotel in the middle of Mission District with the right charm and feeling, we were after. In need of renovation, but clean and very save. The personnel is wonderful! You can find plenty of places with delicious food all around in the neighbourhood,...More
Thank Tzenko S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 22 May 2018
Dear guest, Thank you for your very nice feedback. We're glad to hear that you felt we gave good value for the accommodation. We hope you will have another opportunity to stay with us again in the future.
Customer Care Team
Having read some reviews I didn’t have high expectations for El Capitan, but it was the cheapest place around, so I went for it.
In fact, the staff on the front desk were really helpful, and the location in the Mission is perfect if you...More
2 Thank InkBoxer
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 23 February 2018
Dear InkBoxer, we are very pleased that our property suited your needs so well, and that you enjoyed your stay with us. We hope to welcome you back for another great stay the next time you're in town!
Customer Care Team
The hotel is in a neighborhood where a lot of graffiti on the walls, dirty, only couple showers on the hallway to share among all rooms. We booked two queen beds room but they gave us the 1 queen bed room, I asked to exchange...More
Thank Trí T
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 21 November 2017
We are very sorry to hear that you had such a poor first impression of our hotel. We pride ourselves on providing excellent customer service to our guests, so we are very disappointed to hear about your experience. We apologize profusely for this, and we...More
This little hotel is in the former old El Capitan movie theatre. It's definitely for young people on a budget but it's clean, retro and definitely on a street with plenty of night life! Bars with live Cuban music, restaurants etc. We had a sink...More
Thank Vicki S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 18 November 2017
Hi Vicky, Thank you very much for your feedback, we always appreciate the time that our guests take to review their stay. We are pleased that you had an overall good stay with us. We hope to see you soon! Thanks and have a good...More
From burritos to bicyclists, the Mission is the foundation for all things hip in the city. Cultural attractions, an independent arts community, sumptuous street murals and a high density of bars and cafes make this neighbourhood a magnet for young people. While terrific inexpensive food is abundant, its top-of-the-line restaurants now compete with the city’s best for fashionable diners. Indulge as the
locals do by heading to Mission Dolores Park, buy some ice cream, and savor one of the most diverse neighbourhoods in the country.