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InterContinental San Francisco

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2,744 Reviews from our TripAdvisor Community

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Showing 2,421: English reviews
Cardiff, United Kingdom
Reviewed 3 January 2014

Stayed in a club room on a good deal. 33rd (top floor) with a great view of the Bay and AT&T stadium. Really worth the extra-club lounge served a good breakfast selection followed by soup and nibbles for lunch, afternoon tea then snacks and free bar in the evening....almost didn't need to eat anywhere else!! Also free WiFi in the...

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Helpful?
1Thank Gareth M
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear Gareth M, Thank you for staying with us and thank you for leaving this review about your experience. We're glad you enjoyed our Club Lounge, one of our top amenities, and found our location so convenient for your trip to the city. I apologize for the issues you had with your key card and appreciate your comments about our...

Fremont, California
Reviewed 3 January 2014

I was looking for a hotel in San Francisco. I was only staying a night, but I needed two rooms. I looked every where in the City and InterContinential was in a great location and it was priced lower then the other brand names out there. I reserved both rooms online and when I arrived, my rooms were ready!! Checking...

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Thank Manny510
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear Manny510, We thank you profusely for taking the time to write about your stay with us. We love how much you loved your stay and thank you for mentioning how welcoming and helpful our staff was, how delicious our restaurant was and how beautiful our rooms are. We appreciate all of our guests and hope you make a trip...

Reviewed 3 January 2014 via mobile

I recently upgraded to Intercontinental Ambassador status, which comes with a few perks including upgrades. I have stayed at this hotel three times before as I have had very good experiences. I requested a Cityview room. When I arrived I had been booked into a bay view room, but I patiently waited for changes to my reservation. I went to...

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Helpful?
Thank Brooklyntraveling
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear Brooklyntraveling, Thank you for taking the time to write about your experience with us. We appreciate all of our guest feedback as we strive to give each guest a truly InterContinental experience. We appreciate your understanding with the missteps you encountered. We try for perfection, but of course mistakes are occasionally made. Thank you for your graciousness and we...

New Providence, New Jersey
Reviewed 29 December 2013

Great hotel with awesome views (we were on the 29th floor). We arrived early and our room was ready. Very friendly staff, nicely appointed room. We did not have the opportunity to dine at the restaurant but I did read it is excellent. The valet parking is a bit expensive at $52 a day plus tax, but you can go...

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Helpful?
Thank A A
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear A A, Thank you for your great review of our awesome rooms and very friendly staff. We're glad we were able to check you in early and hope you have the chance to dine with us in the future on your next stay! Best Regards, Monica Dropkin Area Reservations Manager

Jacksonville, FL
Reviewed 27 December 2013

I stayed at the InterContinental for a conference. Amazingly, I was upgraded to a corner room. Gorgeous views, beautiful room and excellent service. I can't say enough about it. I would definitely stay there again. I had their breakfast downstairs, and it was wonderful as well. Every year, this conference is at a different location in the US and this...

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Helpful?
Thank mischa869
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear mischa869, We greatly appreciate your wonderful comments about your stay! We love when guests write about their beautiful rooms and excellent service, as we strive to provide every guest with such stay. It is quite the compliment that our hotel was the best in 17 year for your conference and we hope your group chooses to break tradition and...

Oslo, Norway
Reviewed 26 December 2013

I used points for this stay , as I thought it could be nice to see what I got. I got a nice room high up with a view up town. I was happy with the size of the room, and the location for the shopping and walking downtown is great. There is a Whole Foods store just some blocks...

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Thank N0rwegianTravellers
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear N0rwegianTravellers, Thank you for writing this review of your stay. We're so glad you liked the size of your room and our convenient location. We do offer a business center for our guests at a charge, in line with most hotels in a large downtown city. However, we are very happy to announce that any guest who is an...

Toronto, Canada
Reviewed 24 December 2013

Arrived early today (Dec 23 at 2 pm) at hotel and was greeted by a less than enthusiastic individual. Nothing welcoming or friendly about him. While I was in the lobby, I asked for a WIFI code in the meantime. He (at reception) just blandly said no WIFI code until our room is ready for check in. I've never stayed...

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Thank SanJose023
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear SanJose023, I truly apologize for experience you had while staying at our hotel. You should have been greeted and warmly welcomed as we are delighted to serve all of our guests. I'm sorry you stay started out on the wrong foot. We do have WiFi available in our guest rooms and our lobby for purchase and you should have...

Sydney, Australia
Reviewed 22 December 2013

We stayed here for four nights whilst visiting SF. The hotel is well located within walking distance of Union Square, the BART, and also the Giants Stadium, whilst not being too central so it's quiet enough and away from the noise. Obviously, higher floors are better from a noise perspective, but it's much of a muchness at this end of...

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Helpful?
Thank nerdag
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear nerdag, Thank yo for mentioning our good service, great location and responsive staff in your review. We are extremely happy you enjoyed your stay and found us to be a good value. We look forward to your next visit and the opportunity to wow you again. Best Regards, Monica Dropkin Area Reservations Manager

Austin, TX
Reviewed 21 December 2013

Worst. Stay. Ever. I used to love this place. I have been staying there for the same annual conference every December since it opened. In the beginning everything was top-notch, but by the 3rd stay things had started to change. The service was almost always exceptional, and the staff was always helpful. I have seen the same staff there for...

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Helpful?
1Thank PhilipNTx
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear PhilipNTx, I apologize for the issues you experienced with your most recent stay with us. We would like the opportunity to speak with you further about these matters. Please contact our Guest Service Manager, Hizkia Larranaga at hizkia.larranaga@ihg.com at your earliest convenience. We hope to be able to repair your impression of the InterContinental San Francisco hotel . Best...

Reviewed 18 December 2013 via mobile

Great location easy access to main shopping area and staff are friendly but there are a few things can be done differently... 1. mini bar -it's automatic sys leaving tiny space for your own stuffs. Movement of your stuffs may the move of mini bar items which will then add to your bill... So check your bill 2. The door...

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Helpful?
Thank Joe Jihao Z
Monica D, Manager at InterContinental San Francisco, responded to this review

Dear Joe Jihao Z. Thank you for taking the time to leave this comment. We're happy you think our location is great and our staff is friendly, however we do apologize for the issues you experienced during your stay. The problem with the room keys not working is an annoyance and I apologize this happened. I am also very sorry...

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more   less 

Additional Information about InterContinental San Francisco

Address: 888 Howard Street, San Francisco, CA 94103-3011
Region: United States > California > San Francisco > SoMa
Price Range: $281 - $1,073 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental San Francisco 4.5*
Number of rooms: 550
Reservation Options:
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Also Known As:
Intercontinental San Francisco Hotel San Francisco
San Francisco Intercontinental
Hotel Style:
#7 Spa Hotel in San Francisco
#15 Business Hotel in San Francisco
#15 Romantic Hotel in San Francisco
#17 Luxury Hotel in San Francisco
#22 Family Hotel in San Francisco
#26 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Francisco staff and other travellers.
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Washington DC, District of Columbia
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Questions? Get answers from InterContinental San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you prefer quiet, the higher the better. If you get a room facing east and it's high enough, you may get views of the Bay Bridge.”
 of 5 bubbles QualityEnsurer, 14 Jan 2017 | Read review
“Choose City view versus Bay view -- the Bay view also overlooks the highway.”
 of 5 bubbles , 11 Jan 2017 | Read review
“Rooms in the back are more quite”
 of 5 bubbles jennysL9022UC, 4 Jan 2017 | Read review
“Get a corner room - fantastic views.”
 of 5 bubbles totallyi2009, 4 Jan 2017 | Read review
“upper floors have terrific views”
 of 5 bubbles , 4 Jan 2017 | Read review
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