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Serrano Hotel

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2,370 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
Reviewed 13 August 2015

Last week I stayed for three days at the Serrano hotel and it was a great experience. The room was in the 11th floor, was very quiet, and clean. Its located a few blocks from China town, Union Square and cable car station. For me and my friends was very comfortable to be close to the atractions but not next...

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Helpful?
1Thank Lily P
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Lily, Peace and quiet are the perfect anecdotes for a busy day in the city. It sounds like you found the best: Chinatown, Union Square and more! (And we agree that Jasper’s in the best too!) We’re thrilled you found Serrano to be a good value, but assure you, we think are guests are the most valuable part of...

Orting, Washington
Reviewed 13 August 2015

Efficient check in and out by front desk staff. Be aware that there is a "gottcha" extra city hotel tax they tack on not shown on reservation and I had to pay it separately. Kitty corner to Hilton Hotel. On edge of the Tenderloin so be sure you are safe when you go out at night. great value compared to...

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Helpful?
1Thank Hunaryson
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Our front desk staff will do most anything for our guests, and that includes early check-ins whenever possible! We understand that traveling can be difficult and want to make your time here nothing but relaxing. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. For your future reference...

Melbourne
Reviewed 8 August 2015

Amenities were amazing. Bed was very comfortable. TV was amazing with get channels. Food was just in a bar next door - nothing special - something starting with J maybe Jarrahs? Great service from the hotel staff. Highly recommend it.

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Helpful?
1Thank paulus1982
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, A comfortable bed, dedicated service and luxurious amenities— you have it all when you stay at Serrano! We’re happy to know that from our large picture windows, to TV’s with a great line-up of channels, you found many reasons to come back. As much as we love your recommendation, having you stay with us again is even better!

NJ
Reviewed 5 August 2015

Great hotel, beautifully decorated and close to Union Square. The rooms were very clean, the staff was friendly and accommodating. There is a restaurant downstairs as well that had delicious food, although there were some cheaper options close by.

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Helpful?
1Thank htravels_9
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, We’re glad Serrano caught your eye because from our beautiful lobby, to well-appointed rooms, we strive to offer our guests a welcoming hotel. Thank you for the compliment about Jasper’s. We have just one word for their restaurant—“yumm.” The next time you’re looking for service, location and great food, come back our way!

gfsu
Reviewed 4 August 2015 via mobile

Spent several nights here and enjoyed the hotel. The staff was attentive and the hotel is a great option near union square. The room is city sized but did not feel cramped, it's an older hotel but was far from showing any signs of neglect. The morning tea and coffee was well laid out and the lobby is a very...

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Helpful?
2Thank gfsu
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, We love seeing our guests, and morning coffee and tea service is one way to do it. Thank you for choosing Serrano for your time in the city. Serrano always appreciates knowing we lived up to our reputation for providing exceptional stays. Now that you know where to find us, we hope you’ll find your way back—you have a...

California
Reviewed 30 July 2015

I will be staying here for the second time at the end of August. The Serrano has become my go to hotel in San Francisco. Great, friendly staff, nice rooms, lovely lobby. I was here for my birthday last year (and will be again this year) and the front desk noticed it was my birthday and sent me a nice...

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2Thank danellea70
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

danellea70, Happy early birthday from Serrano! We loved that you came and celebrated with us last year, and we love it even more knowing you’ll be back. While we enjoy all of our guests, we have a special place in our hearts for guests who return as friends. We never take a kind word for granted and appreciate your compliments...

Bellevue, Washington
Reviewed 29 July 2015

The Serrano was a great hotel. The beds were very comfortable and the rooms were incredibly clean. The restaurant had a great breakfast menu (and the restrooms were beautiful!). Valet was convenient and we were a short walk from the heart of Union Square.

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Helpful?
2Thank matt h
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

matt h, We strive to be everything our guests need and more, and we’re thrilled to hear you had “a great stay in Union Square.” You’re right; Jasper’s is one of our highlights, and they have a breakfast menu worth waking up for. (And their bathrooms are amazing too!) We love knowing that when our guests come to visit the...

Reviewed 29 July 2015

This is a great Location, only 2 blocks from Union Square. Rooms are small but that didn't bother us as we didn't spend too much time in them. Staff were helpful, especially with restaurant recommendations.

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Helpful?
3Thank Susan B
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Susan B, It’s hard to argue that because San Francisco is so amazing, you’d want to spend as much time in the city as possible. We’re glad to know that at the end of the day, we were a welcoming place to come and relax. From a wonderful meal at Jasper’s, to a location at the heart of the city—we’re...

Berlin, Germany
Reviewed 27 July 2015 via mobile

We stayed here for three nights as a family. The service was good. The staff friendly and helpful. We had two comfortable rooms with nice bathrooms and decent showers. The area was fine but it is near to a less salubrious area but if you follow the hotel's advice and turn left not right out the door then you will...

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Helpful?
2Thank Kate C
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Kate C, It sounds like you and your family enjoyed a comfortable visit to San Francisco; we couldn’t be happier! You’re wonderful praise of our hotel team is sure to generate many smiles as we share your compliments with everyone, thank you! It’s wonderful to know that our helpful team provided you with excellent service and tips to help...

San Francisco, CA
Reviewed 26 July 2015

A while back I needed to come down to San Francisco for business and I needed to stay a full week. There must have been something going on in town because when I went to book my usual hotel, the rate was over $800/night. I started researching other options (and there weren't many) and found the Serrano. It had pleasant...

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Helpful?
2Thank Em E
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Em E, Thank you for giving us the opportunity to win you over; we love knowing we succeeded! We’re very happy that our décor, comfortable rooms and fabulous Union Square location impressed and added to your San Francisco stay. Thank you for your praise of our concierges and hotel team. We’ll truly enjoy sharing your praise with our team;...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $282 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
18 questions
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Orangevale, California
over a year ago
San Leandro, California
Falkirk, United Kingdom
over a year ago
jewelsoo7

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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always request an upper floor as they are usually quieter in a busy city.”
cindyj294, 29 Apr 2017 | Read review
“See if you cen get a room at the back of the hotel. Our room was 1502 and was very quiet!”
NYC20th, 24 Apr 2017 | Read review
“Travel back in time 5-10 years.”
omarucsb, 14 Apr 2017 | Read review
“Even if prepaid, DO NOT CHECK IN LATE! They will not reserve a nice room for you.”
283jefferyl, 14 Apr 2017 | Read review
“City view is probably the same as the other options”
mmuntner, 12 Apr 2017 | Read review
5 of 5