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Serrano Hotel

Booking.comUS$163
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GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$177*
US$163*
US$177*
US$163*
US$177*
US$163*
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2,427 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed 4 November 2015

Hotel is clean, bed is comfortable. Room is smallish but had two huge windows overlooking the city which made up for it. Bathroom a nice size, water pressure was good. They did have one of those awful hairdryers attached to the wall, the kind where you have to hold the button down the whole time, which is super annoying. Fortunately,...

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Helpful?
3Thank TinaNYC
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello TinaNYC, San Francisco is the kind of city you don’t want to miss which is why we love having big city views. From comfortable beds to great bathrooms, (hair dryer noted,) we want Serrano to be a relaxing home away from home. Thank you for taking the time to share your concern about our Urban Fee. We understand comparing...

Budapest, Hungary
Reviewed 4 November 2015 via mobile

This hotel is in central San Francisco. That is an awesome plus if you wanna explore the area. Everything would be all gung ho if the room disn't have an old and tired feel to it. Don't get me wrong, it is clean as it supposed to, it just had a feeling of oldness to it not in a design...

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Helpful?
2Thank LegalAlien54
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello LegalAlien54, Being in an “awesome” location for exploring the city is one of our favorite parts of Serrano, and we’re glad to hear it was for you too! Thanks for sharing your concern about any dated parts of your room. Because we are in the midst of an ongoing renovation, we are taking your concern seriously. We want the...

London, United Kingdom
Reviewed 2 November 2015

Let's start with good things. - room is clean - bed is comfortable. - it is very central. - stuff is helpful Bad things. -Hotel is located near Tenderloin area (1-2 blocks), that is known for many homeless people. - The hotel is old and tired so a refurbishment would be good. (e.g. single glass windows, broken paint on the...

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Helpful?
4Thank vremeni4
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello vremeni4, We’re always glad to hear when our hotel team makes our guest’s stay even better; thanks for the kind word. How our guests feel about their stay matters to us, and we’re taking your concerns about updates and location seriously. Keeping Serrano maintained is a top priority. Being in the heart of San Francisco, we strive to be...

Reviewed 2 November 2015 via mobile

stayed for a weekend and the location was perfect. rooms are comfortable, clean & staff is very friendly. did not have a chance to try the pub right next door but it looked to have a good sized happy crowd. took the Bart from airport to Powell and short walk from there. would definitely stay there again!

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Helpful?
2Thank travelG74
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, You can’t beat “perfect,” and we’re thrilled to hear our location was just that! With so much to do in San Francisco, we don’t want our guests to miss a beat. That’s why we love being close to it all. We’d love to have you back—to stay with us again and try the local’s favorite, Jasper’s Corner Tap &...

Reviewed 31 October 2015 via mobile

I love this hotel. It was my first introduction to the Kimpton line. They offer some great rooms styled a little different. The location was good 3 ways however the 4th was just a little uncomfortable at certain times. It's a place I would take my family and I know they would love it

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Helpful?
2Thank Kristopher D
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Kristopher D, We would love to have you and your family stay with us too! We have several suites that would be perfect. Knowing you found our hotel to be all that you were looking for and more has made our day!

Toronto, Canada
Reviewed 31 October 2015

we had heard that this was a bit close to the tenderloin - but it was no problem at all. the location was excellent - just 5-10 minute walk from the area at the bottom of powell street where the streetcar ends. very clean. friendly staff. we actually ate at the attached restaurant - jaspers - and it was tasty....

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Helpful?
2Thank boolab
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello boolab, At Serrano, we believe in extras, like windows that open, amazing food next door, location and transportation-- and so much more! We don’t want to brag, but we know we have the best guests and want to thank you for being one of them. We’d love to have you back!

Reviewed 31 October 2015 via mobile

Start to finish such a great expirience! All the staff we're very nice and tentative. Joe gave us a great dinner recommendation as well. The room was very clean as well , stocked with a lot of towels. Only complaint was the parking but overall a great nights stay.

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Helpful?
2Thank Alexis R
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Alexis R, Seeing a 5-star review from our guest makes us happy—mostly because we love knowing when a guest had a wonderful stay, from start to finish. We’ve passed on the compliment to Joe, thanks! He (and all of our team) love to help our guests, and if there is anything we can do to help you come back...

Charlotte, North Carolina
Reviewed 29 October 2015 via mobile

Rooms are small, but expected. Wouldn't say it was the cleanest I've stayed in...there were dust bunnies on the ceiling and the wallpaper was old and pulling away from the wall. Location is okay, can walk to a few restaurants...not a trendy area. Staff is friendly and helpful...kudos to them. Price was right for me, so it worked.

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Helpful?
2Thank Elmcityboy
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Elmcityboy, If our staff had anything to do with your great stay, we’re thrilled. (We want to provide the best service for our guests!) Thanks for the feedback about our rooms. We’re sharing your concerns with our housekeeping team immediately because beautiful rooms are important. While you visited for business, we hope you enjoyed your time in the city...

Cleveland
Reviewed 27 October 2015

I stayed here for a meeting and had a fantastic experience. The room was lovely, the location was great, and the staff was wonderful. I highly recommend this hotel. It is in a good location, affordable, and the beds are extremely comfortable. I was surprised how quiet it was since it was close to union square.

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Helpful?
2Thank midwesternadventurer
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello midwesternadventurer, We’re blushing a little with those kind words; thank you! Our goal is to offer the best of everything, from the perfect location in the heart of San Francisco to unmatched guest service. (And the local’s favorite, Jasper’s Corner Tap and Kitchen.) We’re crossing our fingers you’ll be back because we’d love to see you again.

Redding, California
Reviewed 25 October 2015

If you are tired of the large cookie cutter hotels, try the Serrano. The lobby is beautiful and ornate. The staff make you feel at home, and you enjoy many of the same amenities as the larger brand name hotels. The rooms are rather small, and the bathrooms basic. This hotel has the feel of being in Europe, which we...

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Helpful?
1Thank Cindi K
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello CindiJim, We love to hear you’ve converted to boutique hotels. We’re biased, but we think they stand out from the crowd. Our location at the heart of San Francisco is just another way Serrano loves to offer the exceptional to our guests. It sounds like you found some wonderful places in the city, like the Curran Theater and La...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor St, San Francisco, CA 94102-1765
Region: United States > California > San Francisco
Price Range: $270 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
21 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high for a view”
609juliane, 20 May 2017 | Read review
“At booking, request a quiet room, away from the elevator and on a higher floor away from street noise. 1401 is great!”
  • Room 1401 - Quiet room away from elevators
guildencrantz, 4 May 2017 | Read review
“Upper floors have great views”
foot5841, 30 Apr 2017 | Read review
“We always request an upper floor as they are usually quieter in a busy city.”
cindyj294, 29 Apr 2017 | Read review
“See if you cen get a room at the back of the hotel. Our room was 1502 and was very quiet!”
NYC20th, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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