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Traveller (352)
Room & Suite (392)
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Overview
  • Excellent27%
  • Very good40%
  • Average19%
  • Poor7%
  • Terrible7%
Travellers talk about
“burritt room”(32 reviews)
“live jazz”(25 reviews)
“junior room”(14 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Multilingual Staff
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,172)
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887 results
Traveller rating
256
312
171
71
77
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LanguageEnglish
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256
312
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77
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All reviewsburritt roomlive jazzjunior roomunion squareexposed brickboutique hotelstockton streetyogurtfree breakfastgarbage trucksrooms are smallstarbucks coffeedirectly across the streetaround the cornerwater pressurean older buildingstreet noise
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1 - 5 of 887 reviews
Reviewed 1 week ago

I stayed at the hotel and checked out 4:00 a.m. on May 16 The clerk was unable or unwilling to print the receipt and promised to email it to me. That was 4 weeks ago and I have requested the receipt 3 times since then....More

2  Thank Donald C
Response from HotelManagement2018, Manager at Mystic HotelResponded 4 days ago

Dear Donald C, Thank you for your review. Our sincerest apologies for the level of service that you received. I believe that we have since emailed you all of the receipts that you have requested, but if you are still in need of anything, please...More

Hotel's Favourite
Reviewed 11 December 2017

Can't say enough about this great Boutique Hotel just off Union Square. I have stayed here several times and the service is always amazing. From check-in , guest requests and the great food in the restaurant, you will be impressed. I had the pleasure of...More

2  Thank emh2123
Response from BrandonGeneralMgr, General Manager at Mystic HotelResponded 13 December 2017

Dear emh2123, Thank you for your review on Trip Advisor - I am so happy to hear about your repeat experience and more importantly, thank you for mentioning our amazing Mimi! We look forward to welcoming you back time and time again. Kindly, Brandon Jacobsen,...More

Reviewed 1 week ago

I must not have gotten an updated room, because mine was dark, dingy, and had a faintly musty smell. Not a big deal since I was traveling for business and away from the room most of the time. After checkout, I noticed an additional charge...More

1  Thank Katherine W
Response from HotelManagement2018, Manager at Mystic HotelResponded 4 days ago

Dear Katherine W, Thank you for your review. We apologize for the challenges that you faced during and after your stay. We will definitely address this with the team to ensure that no other guests will be incorrectly charged for minibar items. Please let us...More

Reviewed 2 weeks ago

Been a amazing stay from the beginning, with receiving a room upgrade after hours of flying is the best way to start your stay! All staff are super helpful and also allowing us to have a early check in on arrival. all rooms are beautiful...More

Thank Courtney R
Response from HotelManagement2018, Manager at Mystic HotelResponded 4 days ago

Dear Courtney R, Thank you for your recent stay at the Mystic Hotel, and thank you for your kind review. I will be sure and share this with the entire team. Please let us know when you will be returning as we all would love...More

Reviewed 2 weeks ago

We were staying in Berkeley and spent the day wandering around San Fran. On a whim, we decided to stay for dinner and luckily found this little hidden gem via Open Table (restaurant near me). When we found the place, we were initially unsure, you...More

1  Thank Debra S
Response from HotelManagement2018, Manager at Mystic HotelResponded 4 days ago

Dear Debra S, Thank you for your kind review. We are all pleased to hear that you enjoyed our incredible 2nd floor bar. We hope that you return soon for one of our signature drinks, a bite to eat or a stay in one of...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Multilingual Staff
Room amenities
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$199 - US$479 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$199 - US$479 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
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Traveller (352)
Room & Suite (392)
Dining (47)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Amenities (2)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
Questions & Answers
Ask a question
Kyle T
22 April 2017|
Answer
Response from Trip718 | Reviewed this property |
Don't stay here. This place is a nightmare for business and leisure customers. The front desk is rude, the property is dirty and they dont have ac. You could stay in a budget property and get better service.
0
Votes
Vaibhav30
10 February 2017|
AnswerShow all 2 answers
Response from Parul S | Property representative |
Hello Vaibhav- Mystic Hotel by Charlie Palmer is located right in the heart of union square which will give you a lot of options to eat out. We also have a great restaurant at the hotel Burritt Room+Tavern which can also be... More
0
Votes
Guruskex
21 September 2016|
AnswerShow all 10 answers
Response from gailmpemberton | Reviewed this property |
the other answers are incorrect. there is no air conditioning at the hotel only overhead fans. depending on which side of the hotel your room is on they can heat up like an oven.
2
Votes
Room Tips
"Love the room"
Read review
"No aircon, which I imagine would be bad in the summer!"
Read review
"Ask for their quietest rooms but Im not sure they have any!"
Read review
"Location is good"
Read review
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