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The Kimpton Buchanan

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The Kimpton Buchanan
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305 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Reviewed 2 days ago NEW

I was really excited to stay here as I had stayed in Kimptons before but honestly the looks are totally deceiving. Our first room smelt like smoke and was a room with two queens not the one king we had booked. We were quickly moved which we were initially happy with until we found that we were staying right across...

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Helpful?
Thank NikolinaVujosevic
Bentonville, AR, United States
Reviewed 3 days ago NEW

This is more "Best Western" than a Kimpton Hotel. So it probably has had a significant remodel but could use upgrading. Having the power bar up under the desk is more than a simple inconvenience It is at best a three star. Location is excellent if you want to be near Japan Town. Staff invariably helpful and responsive.

Review collected in partnership with this hotel
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Helpful?
Thank Floyd Lee V
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, Floyd Lee, I'm in luck that your name is somewhat distinct, so we can head right up to that room and replace the Kimpton desktop power brick that is normally in all of our rooms. I'm sorry that put a negative twist on your stay. Since you noted that the remodel was extensive, I hope you do see how...

Las Vegas, Nevada, United States
Reviewed 4 days ago NEW

Stayed the night of Sat/4 Feb. I am a member of their free Karma loyalty program: - Upon check-in they gave me a goodie bag with: large bottled water, healthy snack bar, bag of chips, and bag itself is good for carrying groceries. - Free in-room wi-fi. I like how the room's mini-fridge was empty as I prefer to stock...

Review collected in partnership with this hotel
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Helpful?
Thank Chan L
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Wonderful! Thanks a lot, Chan L. I am glad that the perks like the Raid the Bar member welcome gift, free wifi, and hosted wine hour all helped to enhance your stay and provide that good value. Great to see you'll be back!

Santa Barbara, California
Reviewed 5 days ago NEW

While the staff was friendly and helpful, we were disappointed in the hotel overall. We always stay at Kimptons and compared to Portland, San Diego, Santa Barbara and the former SF Kimpton the Monaco, this hotel seems very average. We did appreciate the wonderful location near to Fillmore Street shops and restaurants.

Review collected in partnership with this hotel
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Helpful?
Thank Bente M
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, Bente M, and thanks for staying with us! I know that each Kimpton is a bit different, and ours is more casual than some of those you mention; also, the room look has some of the crisp minimalism of wabi-sabi Japanese style, which is a bit less colorful than something like the Monaco. Even if we aren't your favorite...

Cambridgeshire, United Kingdom
Reviewed 6 days ago NEW

A very cool hotel with a great reception team.May be a little out from the centre but everything is relative in terms of the grid system. There is still a variety of places to dine out or just to have a drink.

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Helpful?
Thank Bryn60
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks, Bryn60! I'll have to let the front desk team know that you were a fan. They are great about helping to point you in the right direction to Japantown or Fillmore Street and beyond for so many things to do/eat/drink as you mention. A good mix of convenience with being just a bit apart from the tourist crowds!

Oak Park, Illinois
Reviewed 6 days ago NEW

What a fun location! Walking distance to so many neighborhoods and in the heart of Japantown. (Luckily, we didn't have a car since parking was quite expensive.) Our room was a nice size and uniquely designed, as were the lobby and hallways. The bed was really comfortable and the room was clean. A nice touch was the late afternoon "Happy...

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Helpful?
1Thank gale z
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, gale z! What a nice five-star review to match this sunny day! I'm so glad that you found the hotel guests and staff to be so friendly, and the atmosphere, style, and location were just what you were going for. We will hope to see you again soon. In the meanwhile, I will share your praise with the front...

Houston, Texas
Reviewed 1 week ago

If you want to be in Japan Town, this hotel is very convenient. Very cordial and helpful staff. The room I stayed in was spacious and quiet. There was a small fridge and safe. Lighting was great, and there were lots of outlets in convenient places.

Review collected in partnership with this hotel
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Helpful?
Thank Colleen M
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks, Colleen M.! I love this story of micro- and macro-convenience, and of course it's always great to see what someone loves both the room and the staff! Thanks for praising them so that we can share the good cheer with the team.

Washington DC, District of Columbia
Reviewed 1 week ago

So I wanted to like this hotel so much - I love the location and in general I'm a fan of Kimpton and I've stayed at several Kimpton properties ... but this location was definitely a one off for me. It felt like the Budget motel version of the Kimpton hotel group. The rooms were odd, decor nearly non-existent with...

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Helpful?
Thank travelgal1220
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello, travelgirl1220, and thank you so much for being a fan of our location and of the Kimpton brand in general. I would like to have a look into the touch-up paint and plumbing of the room that you experienced if you have a moment to drop me a line. I can also look into the delays with your requests...

Hercules, California
Reviewed 1 week ago

The kimpton Buchanan was a great place for a little weekend getaway with my boyfriend. The staff was friendly & accomodating. Loved the wine hour & had fun in the courtyard. It's surrounded by great restaurants, so that was also a plus! Would definitely stay here again.

Review collected in partnership with this hotel
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Helpful?
1Thank antuafe
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much for the five stars, antuafe. It's great to hear that you and your boyfriend had such a nice getaway weekend with us! I'll be sure to share this review with the team. Come back to play in our courtyard and neighborhood again soon :)!

Dillard, Georgia, United States
Reviewed 1 week ago

Spent three nights at the Kimpton Buchanan while visiting our family in SF. The location was perfect, close to the action yet in the quiet area of Japantown. Our room was on the smaller side, but well appointed with a nice roomy bathroom. Hotel is very quiet inside and very little traffic noise from outside. We would definitely stay here...

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Helpful?
Thank Barb D
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Wow! 5 stars and "Perfect Hotel" is just about the best review to read. Thank you so much, Barb D!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to stand out. With its sleek urban lines, distinctive design and prime location at the intersection of three of San Francisco's best neighborhoods, it's easy to see why The Kimpton Buchanan has an attraction all its own. Surrounded by the designer shops, local boutiques, foodie-fave restaurants and live music venues, The Buchanan also puts you minutes from other top attractions like Union Square and Golden Gate Park. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff, and you have the makings of the ultimate San Francisco stay. ... more   less 

Additional Information about The Kimpton Buchanan

Address: 1800 Sutter Street, San Francisco, CA 94115-3220 (Formerly The Buchanan)
Region: United States > California > San Francisco
Price Range: $277 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Kimpton Buchanan 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#12 Green Hotel in San Francisco
#80 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Kimpton Buchanan staff and other travellers.
17 questions
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4 months ago
London, England
Novato, California
2 months ago
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Questions? Get answers from The Kimpton Buchanan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room acceptable but no more than that.”
 of 5 bubbles floydleev, 16 Feb 2017 | Read review
“My room 304 windows face east with a pleasant view on to Buchanan Street.”
 of 5 bubbles ChanL_12, 15 Feb 2017 | Read review
“Seems that this was a low budget remodel and not The level of decor and amenity that we are used to at the Kimpton properties. OK for a quick trip to the city but probably not a good choice for a romantic vacation. Our room had no robes and even though we are Karma members and specified we had a dog, ther was no dog bed, bowl or goodies. No mini bar. No morning coffee in the lobby. Bare bones.”
 of 5 bubbles 54bentem, 14 Feb 2017 | Read review
“All the rooms are nice.”
 of 5 bubbles Bryn60, 13 Feb 2017 | Read review
“We prepurchased our rooms, so we got a great rate. We overlooked a courtyard.”
 of 5 bubbles barbd936, 8 Feb 2017 | Read review
5 of 5