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Grand Hyatt San Francisco

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4,194 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt San Francisco
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Showing 3,598: English reviews
Reviewed 16 June 2015 via mobile

Service forms a big part of my impressions of hotels, so the Grand Hyatt was a terrible experience. It took housekeeping an hour to deliver a charger for my laptop, and when I called at the 30 minute mark the operator's response was "I don't know what to tell you." My $10 room service bill (for 5oz of ice cream,...

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Helpful?
2Thank wisevice
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your feedback. We do our best to ensure request items are delivered to our guests on a timely manner but it seems we fell short during your stay, please accept my sincere apology for the delayed service. Service fee and $5 delivery charge are standard for room service order and these fees are listed on the bottom...

Tracy, California
Reviewed 16 June 2015 via mobile

I was very happy to utilize the mobile check in and mobile key. It was great to enter and walk past the registration desk!! I had previously requested any free upgrades and was happy to be assigned the 32nd floor! We loved our room and would be happy to return. The room was small but had a great view and...

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Helpful?
Thank Sandradee632
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review! Glad you like the new Hyatt Mobile Entry feature. It is indeed very convenient that allows you to go straight to your room! Thanks again and we hope to see you again soon!

London, United Kingdom
Reviewed 16 June 2015

I stayed here three nights on business. The check-in experience could have been a little better - rather slow and a bit of a line. The room itself was great - large, comfortable bed with a big clean bathroom and a good view. Two complaints - the coffee machine made atrocious coffee; basically tasted like hot water. And I found...

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Thank Anand C
New York City, New York
Reviewed 15 June 2015

The hotel was overall lovely. The staff extremely accommodating. And the location couldn't have been better.... Walking distance to the Trolley. Walking distance to great shopping. Walking distance to Chnatown.

Review collected in partnership with Hyatt Hotels
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Thank Kathi I
Kamakura, Japan
Reviewed 15 June 2015

I really enjoyed the stay in the Grand Hyatt while going to the Apple WWDC 2015, just as the years prior to that. Great service, location, hotel and views. Just what you want in SFO if you are there on business or leisure, with family or without.

Review collected in partnership with Hyatt Hotels
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Thank Stefan G
Hawaii
Reviewed 15 June 2015

Stayed here for three nights. The hotel is very centrally located right in the heart of The City, near Union Square. Steps away from great shops, restaurants and attractions. The Bell staff and Front Desk were very friendly and helpful. Our room was on the 31st floor with a beautiful view of Coit Tower and Bay Area. The room was...

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Helpful?
Thank izsmom
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you so much for your review and feedback. We are glad you enjoyed the beautiful view from your room and appreciate your compliment on our front desk and bell service staffs. Please accept my apology for the experience you had with our Concierge staff. We would like to look into it further so that we can ensure similar situations...

Reviewed 15 June 2015

I am satisfied with all aspects of my stay. The staff was very helpful and friendly. Free wifi internet offered in the rooms was very fast. Room service was great. Whatever you need, you call them and they bring it to your room in few minutes. After staying in four different 5 star hotels in US, this hotel was the...

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Thank Ojah14
Sydney, Australia
Reviewed 15 June 2015

This one is bordering on dropping out of classification, I think. It is reasonably clean and tidy. The fit out is a little dated and in some rooms tired. I tried a couple, for reasons I will come to in a minute. Bed is comfortable. It is a tourist hotel, some distance from the financial district, but convenient to the...

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Helpful?
1Thank cunim
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your feedback. Please accept our sincere apologies for the unwanted disturbance from another room. I'm glad one of our security officers came to address your concerns and tried to resolve the issues. We are truly sorry that we were unable to offer a quiet and enjoyable stay for you. Should your travel brings you back to the...

Jackson, United States
Reviewed 14 June 2015

My room was amazing. Great views of San Fransisco and a comfortable bed. If you like working out, you will be very pleased with the gym here. It is on the 35th floor with an amazing view and excellent equipment.

Review collected in partnership with Hyatt Hotels
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Thank Joshua L
Melbourne, Victoria, Australia
Reviewed 14 June 2015

I stayed at the Grand Hyatt, Union Square, San Francisco for 5 nights in June 2015. I have food intolerances and the hotel catered for this in most cases and they made it reasonably easy for me to have food for breakfast and evening meals. I have stayed here in 2013 for a similar amount of time and in a...

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2Thank Cara J

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
OneUP
OneUP
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108-4694
Region: United States > California > San Francisco > Union Square
Price Range: $317 - $861 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hyatt Hotels Corporation, Travelocity, Cheap Tickets and Jetsetter so you can book your Grand Hyatt San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#29 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Francisco staff and other travellers.
76 questions
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Questions? Get answers from Grand Hyatt San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms are quieter and have a very nice view”
 of 5 bubbles Waimate01, 17 Jan 2017 | Read review
“Ask for high floor with Bay view.”
 of 5 bubbles RCostigan, 11 Jan 2017 | Read review
“Don't bother”
 of 5 bubbles 264annettev, 10 Jan 2017 | Read review
“Definitely try to get a high floor (there are 36 I think) for the views!”
 of 5 bubbles BlackBird1219, 7 Jan 2017 | Read review
“2520 has great views”
 of 5 bubbles Philbanse, 5 Jan 2017 | Read review
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