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Grand Hyatt San Francisco

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Grand Hyatt San Francisco
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4,420 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt San Francisco
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Showing 3,800: English reviews
burbank CA
Reviewed 4 July 2015

The conference I speak at had changed venues and i was so glad they did. Although I was used to the other hotel and had been ogling there for several years, the Hyatt was a definite step up. The room was excellent and the food in the restaurant, as well as the catering for the conference, was very good. I'll...

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Helpful?
Thank sharling
Reviewed 4 July 2015 via mobile

Lots of mistakes on check in but i must say they seemed absolutely flat out with a big conference at the hotel. After a couple of complaints the front desk manager gave us Regency Club access and cut the room rate by half so cant really complain too much. Rooms are a bit dated but that is made up for...

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Helpful?
1Thank joe l
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your feedback. I apologize for the inconvenience caused upon check in. It is great to hear our staff was able to address your concerns and did their best to compensate your dissatisfaction. Your business is truly appreciated and we hope this single incident will not deter you from visiting us again in the future.

San Francisco, United States
Reviewed 3 July 2015

Very satisfied with the hotel in general and with the service. The room was pleasant and clean, and the staff responded immediately in replacing an iron and hair dryer that were not working properly. Concierge was very helpful in getting a dinner reservation at a great restaurant.

Review collected in partnership with Hyatt Hotels
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Thank Corinne C
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review. Glad to hear our staff was able to replace the broken hair dryer on a timely manner. Your compliment is much appreciated and we hope to see you again soon!

Bryan, United States
Reviewed 3 July 2015

My wife and I had a great experience staying at the Grand Hyatt for a conference and vacation. The room was nice and big. Just as important, the customer service was excellent. The people who checked us in and out were very helpful and handled a tricky checkout with ease.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Eric H
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

We appreciate you took the time to write us a review! It is always great to hear our staffs offer excellent service to our guests. Look forward to have you and your wife come back and visit us again soon!

Port Townsend, United States
Reviewed 3 July 2015

Good service, very comfortable beds, clean room, nice view, but the noise from the BART station construction outside our room was a real drag and woke us at 6:30 every morning (including Saturday and Sunday). Convenient location for the convention center, Chinatown, walks to the Ferry Building and lots of great restaurants.

Review collected in partnership with Hyatt Hotels
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Thank Sylvia P
Caracas, Venezuela
Reviewed 2 July 2015

Rooms needs to be updated. We had a room in the third floor (stayed for a week), and it was not part apparently of the mayor update the hotel went through. Great service at the concierge. I asked to be moved to a better room...was not possible. Good -not great- breakfast.

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2Thank RAAH0407
Solana Beach, California
Reviewed 2 July 2015

I'm a diamond with Hyatt AND Hilton and I stayed at this property for 1 night in June. I was impressed with the quality of customer service; from the front desk to the doorman - everyone was helpful and kind. The room's view was GREAT - which I asked for - and the lounge was fantastic. I'm impressed - and...

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1Thank Ted V
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for being our Diamond member and your continue support of the Hyatt brand! We are thrilled you had such a great experience with us and your compliment is much appreciated!

Melbourne, Australia
Reviewed 2 July 2015

Stayed at the Grand Hyatt San Fran for 4 nights. Fantastic location right across from the Port of San Francisco. Close to Fiance District and public transport right outside your door. Beautiful hotel with great food and bars, reception area is outstanding. Staff are very friendly and helpful if you need to find your way anywhere. Great choice for accomodation...

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Thank Chris b
Columbia, Maryland
Reviewed 2 July 2015 via mobile

I just spent four nights at this centrally located hotel, and I highly recommend it. The room was immaculate, furnishings were in great condition, and staff was very friendly. My room had a terrific view of the city. While I was curious to see a package of ear plugs in the bathroom along with the hotel toiletries, I quickly understood...

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Thank Christie L
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your time to write us a review. I'm pleased you enjoyed the beautiful city skyline view from your room. Street noise can easily travel up to guestroom and glad you found the ear plugs useful. Your recommendation is our biggest compliment, we look forward to see you again soon!

Minooka, Illinois
Reviewed 1 July 2015

I recently returned from a 4 night stay at this hotel, where there is construction going on directly next door (I was told an Apple Store was forthcoming) and the street directly in front of the hotel was also all tore up! So, needless to say, utter chaos reigned around the vicinity. The hotel itself was lovely. As soon as...

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1Thank loreolibrarian
TiffanyLKT, Manager at Grand Hyatt San Francisco, responded to this review

Thank you for your review. The construction next to our hotel is scheduled to complete end of the year, so it will be a much better experience for visitors. We are delighted you enjoyed the interior of our hotel and the convenience of our location. We certainly hope to have you come back and visit us again!

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
OneUP
OneUP
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 

Additional Information about Grand Hyatt San Francisco

Address: 345 Stockton Street, San Francisco, CA 94108-4694
Region: United States > California > San Francisco > Union Square
Price Range: $316 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Reservation Options:
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Francisco staff and other travellers.
83 questions
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Questions? Get answers from Grand Hyatt San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southern rooms point at Union square and a marvelous city view but may be noisy”
y0nnim, 26 Apr 2017 | Read review
“The king executive suite was a nice room with two full bathrooms.”
mosrm, 23 Apr 2017 | Read review
“Higher floor rooms would give you a wonderful view of the San Francisco Bay and negate some of the street noise.”
Neat1021, 20 Apr 2017 | Read review
“Pay attention to the floor you are booking. Lower floors may not provide a view”
teep42, 19 Apr 2017 | Read review
“Ask for a high floor with a view.”
  • Great view!
  • Stained lamp by couch in living room.
  • This was just outside our room when we arrived and it stayed there overnight.
  • Another great view.
lukecsmom, 14 Apr 2017 | Read review
5 of 5